Will Apple Exchange?

Discussion in 'iPhone' started by Maclver, Apr 5, 2009.

  1. Maclver macrumors 68020

    Maclver

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    Nov 23, 2008
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    #1
    Will Apple exchange my iPhone 3G for stuck pixels ( more than 4 )?

    Thanks
     
  2. davidjearly macrumors 68020

    davidjearly

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    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #2
    Take it to a Store and ask, or even give them a call. Few of us on here work for Apple. ;)
     
  3. Maclver thread starter macrumors 68020

    Maclver

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    #3
    Has anyone on here had success at getting on exchanged for that issue?
     
  4. techfreak85 macrumors 68040

    techfreak85

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    #4
    never hurts to ask. :D
     
  5. dave006 macrumors 68020

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    Jul 3, 2008
    #5
    It depends on the Genuis and your interaction. As suggested, just make an appointment online and when you get to the store consider asking or explaining your problem but don't demand a replacement. It works wonders. Have you checked your liquide submersion sensors to make sure that they are not tripped? It will save you a lot of time, if you check first.

    Do you have any plans to Unlock or if your phone is unlocked then you might want to reconsider as the refurbished iPhone 3G may come with OS 2.2.1 and Baseband 2.30, this baseband is not currenly software unlockable.

    Dave
     
  6. TEG macrumors 604

    TEG

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    Langley, Washington
    #6
    Yes, in fact I got mine exchanged for just one stuck pixel.

    TEG
     
  7. Maclver thread starter macrumors 68020

    Maclver

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    #7
    WEll i went today and the "genius" said that stuck and dead pixels are not defects and that he can't exchange it.. so ill just deal with it!
     
  8. dissdnt macrumors 65816

    dissdnt

    Joined:
    Aug 3, 2007
    #8
    You can always make another appointment and try again with someone else. Sometimes the people there are in a nice mood, sometimes not, or you just get a jerk :)
     
  9. Untaken macrumors member

    Joined:
    Mar 19, 2009
    #9
    You should definitely NOT have to deal with it. Stuck/dead pixels are most certainly a manufacturing defect and if people have been able to replace phone after phone for dust under the screen there's no reason they can't switch yours out. You could call up Apple and do an advanced replacement, they have yet to say "no" to me. Even the Apple Store has been pretty good, I've had two phones swapped out for screen defects that they either couldn't see or were "within spec". They told me I couldn't keep swapping them out for these problems but they did it anyway. Either talk to somebody else at your local Apple Store or call 1-800-MY-IPHONE and they'll get you hooked up.
     
  10. renewed macrumors 68040

    renewed

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    Bemalte Blumen duften nicht.
    #10
    It is a defect. Ask for a manager. Don't take no at face value.
     
  11. Aaleck macrumors 6502a

    Aaleck

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  12. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #12
    Yeah man, few companies have a dead pixel policy, no company has any sort of stuck pixel policy

    It might resolve itself, just learn to live with it


    That's just sad

    You would exchange a perfectly working iPhone for a single stuck pixel

    You're going to die early from stress/anxiety with that kind of mindset
     
  13. mavis macrumors 68040

    mavis

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    #13
    Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

    You're joking, right? Just being sarcastic?
     
  14. mavis macrumors 68040

    mavis

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    #14
    Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

    Of course they will. You're not spending thousands of dollars locked into a two year contract for a defective POS. That would be absurd.

    I'm on iPhone number six now - two of my five replacements were due to small amounts of dust under the glass. DUST, which was barely visible. If I had a legitimate problem like you and they refused to help, I'd raise hell. In fact, I simply would not leave the store without a new phone. Period.
     
  15. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #15
    ^I'd hardly call one stuck pixel a reason to call a phone a POS. Sure, you pay hundreds for a device and thousands over time for the contract, but really? One stuck pixel doesn't mean the phone is a POS.
     
  16. saeybia macrumors newbie

    Joined:
    Dec 29, 2007
    #16
    I have quite a few dead pixels on my screen, sadly Im about 3 months out of warrently so I guess I will have to just deal with it, lol
     
  17. mavis macrumors 68040

    mavis

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    Jul 30, 2007
    Location:
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    #17
    Perhaps, but then again we're not talking about a single, solitary stuck pixel. The OP has 'more than four' stuck pixels. More than four!! Even the most fervent Apple sheep would have to agree that 4+ dead/stuck pixels on a device with a 3.5-inch display is ludicrous. A quick Google search reveals that most (if not all) manufacturers will replace a monitor with four dead pixels. And those are large (15-inch and greater) desktop monitors, where four dead pixels would be much less obvious than on a tiny little cell phone display. :rolleyes:

    Use your brains, people. The OP has a valid complaint, and Apple is obligated to take care of the problem as long as the iPhone is still under warranty. End of story.
     
  18. John T macrumors 68020

    John T

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    Mar 18, 2006
    Location:
    UK.
    #18
    Cameras can get "stuck/dead" pixels too on their preview screens! There is a way to revive them. It's a pity no none has developed an app to do this - surely not beyond the bounds of possibility?
     
  19. mavis macrumors 68040

    mavis

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    #19
    What, you mean like this one? There are also free web-apps that do the same thing, IIRC. But these "apps" don't always work - in my experience (PSP and two DS Lites) it only worked 50% of the time. YMMV.
     
  20. John T macrumors 68020

    John T

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    #20
    That's the sort of thing! That'll teach me to say no one's done it! :eek:
     
  21. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #21
    There is no screen policy right now for the iPhone. Get that thing exchanged. I exchanged my original iPhone with dead pixels for a new one with no issues.
     
  22. Dr. Cabrera macrumors 65816

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    Aug 25, 2008
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    Los Angeles
    #22
    dead pixel =/= to stuck pixel

    Mavis I wasn't being sarcastic..
     
  23. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #23
    I saw something like that happen at the Apple Store near me. Didn't work out well for the customer at all. After about 30 seconds of him raising hell, mall security escorted him right out, as apparently there is no right that allows you to stay on private property after being asked to leave. (Maybe things are different in Japan?) YMMV
     
  24. Dr. Cabrera macrumors 65816

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    Aug 25, 2008
    Location:
    Los Angeles
    #24
    GOD I would pay money to see that
     
  25. Justen macrumors member

    Joined:
    Apr 1, 2009
    #25
    I had my iPhone replaced for a speck of dust under the screen. If you're still under warranty, make an appointment at the Genius bar, and show them your phone, and they will most likely replace it.
     

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