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Will Apple Exchange?
- Thread starter Maclver
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Reference Apple's Warranty:-
http://att.macrumors.com/attachment.php?attachmentid=166087&stc=1&d=1239055248
I would have thought stuck pixels represented a "defect" and would therefore be covered??
http://att.macrumors.com/attachment.php?attachmentid=166087&stc=1&d=1239055248
I would have thought stuck pixels represented a "defect" and would therefore be covered??
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Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)
So you think an iPhone with 4+ dead/stuck pixels is perfectly normal?
Dr. Cabrera said:
So you think an iPhone with 4+ dead/stuck pixels is perfectly normal?
Went back and the genius was again like... stuck pixels are not defects in the hardware and we don't replace phones with stuck or dead pixels.... I know a few people in that store and I talked to one of them and asked if he was a real genius and she said he was just a regular worker who is back there to do only iPhone exchanges.. hummmm that kinda pi*sed me off.. I wonder if i call apple care and they can exchange it.... though doesnt apple care but a pre-authorization charge on your credit card?
Talk to a manager. Be polite but firm. If they refuse to help you, ask to see the official policy in writing. They will likely be unable to produce it (I'm just about 100% sure that the guy you keep talking to is just being a jack*** on a pathetic little power trip!) at which point I would ask them to pull up apple.com/iphone/specs.html and ask them to read, aloud, the iPhone's screen resolution. It's 480x320 pixels. Or at least, that's what they advertise. In your case, it's (480x320)-4, which means the phone is DEFECTIVE.
If that doesn't work, ask them to walk around with you and inspect any one of the iPhones and iPods they have on display. Tell them you'll be happy to live with the defect if they can find just ONE display model with four dead pixels. I mean, if they're claiming dead pixels aren't a defect, surely the problem must be extremely common. Again, I can all but guarantee you that every single one of the iPhones and iPods they've got on display are absolutely perfect.
Be polite, yet firm. I really can't believe you're having this much trouble taking care of such an obvious defect. It's rather odd. IOW, you'll be able to get it taken care of if you keep at it. Talk to the manager, go to another store, whatever. Logic and reason are tools; use them well.
Talk to a manager. Be polite but firm. If they refuse to help you, ask to see the official policy in writing. They will likely be unable to produce it (I'm just about 100% sure that the guy you keep talking to is just being a jack*** on a pathetic little power trip!) at which point I would ask them to pull up apple.com/iphone/specs.html and ask them to read, aloud, the iPhone's screen resolution. It's 480x320 pixels. Or at least, that's what they advertise. In your case, it's (480x320)-4, which means the phone is DEFECTIVE.
If that doesn't work, ask them to walk around with you and inspect any one of the iPhones and iPods they have on display. Tell them you'll be happy to live with the defect if they can find just ONE display model with four dead pixels. I mean, if they're claiming dead pixels aren't a defect, surely the problem must be extremely common. Again, I can all but guarantee you that every single one of the iPhones and iPods they've got on display are absolutely perfect.
Be polite, yet firm. I really can't believe you're having this much trouble taking care of such an obvious defect. It's rather odd. IOW, you'll be able to get it taken care of if you keep at it. Talk to the manager, go to another store, whatever. Logic and reason are tools; use them well.
Well Tulsa only has one store :-( but you know what is funny... I did ask them about their policy on screen defects and they did produce this ( http://support.apple.com/kb/HT1721 ) they pulled it up on their computer... so... i normally dont have this much problems with apple.. just a month ago i swapped out harddrives on my Macbook Pro (Early 2008) and the case was messed up so the genius took it in the back and fixed it for me even though I voided the warranty by opening up the case!
Again, reason and logic are tools. Use them well!!
The document you linked to is discussing desktop displays with literally millions of pixels. And while that document is intentionally vague, Apple employees have very precise definitions of what constitutes "defective" ...
Once more, this is talking about a 15"+ computer display with literally millions of pixels. If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely NO reason they wouldn't replace an iPhone with four dead pixels, unless it has other (user-caused) damage that you're not disclosing here.
The document you linked to is discussing desktop displays with literally millions of pixels. And while that document is intentionally vague, Apple employees have very precise definitions of what constitutes "defective" ...
Apple's MBP disassembly guide said:
Once more, this is talking about a 15"+ computer display with literally millions of pixels. If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely NO reason they wouldn't replace an iPhone with four dead pixels, unless it has other (user-caused) damage that you're not disclosing here.
not to go back and fourth here but...
Summary
This document defines the term "pixel anomaly", explains why such anomalies occur, and describes what to do if you feel your active matrix LCD panel has more than an acceptable number of pixel anomalies.
Products Affected
Apple Studio Display 17" LCD, Apple Studio Display 17" ADC, Apple Studio Display 15" ADC, iMac (20-inch, Mid 2007), iMac (24-inch Mid 2007), iMac (Mid 2006 17-inch), iMac (Early 2006 20-inch), iMac (Early 2006 17-inch), iMac (24-inch, Late 2006), iMac G5 (20-Inch), iMac G5 (20-Inch iSight), iMac G5 (17-Inch), iMac G5 (17-Inch iSight), iMac (Flat Panel), iMac (17-inch 1GHz), iMac (17 inch, Flat Panel), Apple Cinema Displays, iPod nano, iPod mini, iPod, iPhone, Portable Computers, iMac (20-inch Late 2006), iMac (17-inch, Late 2006 CD), iMac (17-inch, Late 2006), iMac G5 ALS (17-Inch), iMac G5 ALS (20-Inch), iPod touch, Apple Studio Display LCD (15")
Right, but that document doesn't actually say what the limits are. Ask to see it, in writing. If they can't produce it (they're not allowed to show it to customers, AFAIK) then show them a print-out of what I posted here. The information I posted is from a MBP disassembly guide, for internal use only, and clearly defines what is considered "defective' ... If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely no reason they wouldn't replace an iPhone with 4+ dead pixels, unless there's other damage you're not disclosing here. Period.
Good luck, although you shouldn't actually need any.
Right, but that document doesn't actually say what the limits are. Ask to see it, in writing. If they can't produce it (they're not allowed to show it to customers, AFAIK) then show them a print-out of what I posted here. The information I posted is from a MBP disassembly guide, for internal use only, and clearly defines what is considered "defective' ... If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely no reason they wouldn't replace an iPhone with 4+ dead pixels, unless there's other damage you're not disclosing here. Period.
Good luck, although you shouldn't actually need any.
Nope there is no other damage to the phone... I wonder if Apple Care will help
Ask to speak with the Store Manager, and if he/she refuses to setup a replacement, then ask for their business card. Then ask for the email address for Apple Customer Relations. Email customer relations and take a screenshot of your homescreen, then sit by the phone/iPhone and expect a phone call from that same Store Manager within 24 hours; then ask for an upgrade to a 16GB 3G iPhone and a $50 iTunes card and a nice case to go with your replacement iPhone....
Right, but that document doesn't actually say what the limits are. Ask to see it, in writing. If they can't produce it (they're not allowed to show it to customers, AFAIK) then show them a print-out of what I posted here. The information I posted is from a MBP disassembly guide, for internal use only, and clearly defines what is considered "defective' ... If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely no reason they wouldn't replace an iPhone with 4+ dead pixels, unless there's other damage you're not disclosing here. Period.
Good luck, although you shouldn't actually need any.
so now you are changing your argument ?
I said it once and I'll say it again
stuck pixlel =/ = Dead pixel
why can't you just agree to that
and the fact that TEG got his iphone replaced FOR ONE FREAKING STUCK PIXEL
Not in the slightest!
That's the point you're trying so desperately to make? Wow. I thought you were actually trying to make a point relevant to the discussion here. Anyway, let me just go ahead and re-word what I said earlier: If Apple considers 4+ "subpixel anomalies" defective on a display with millions of pixels, surely 4+ dead pixels on the iPhone (which has a mere 153,600 pixels) would be considered defective as well. There's no debate; it's just common sense.
If they want to get technical, throw it back in their face. Use a little bit of logic and reason. There's absolutely no reason they wouldn't replace an iPhone with 4+ subpixel anomalies, unless there's other damage you're not disclosing here. Period.
Yeah, and? It makes perfect sense for Apple to replace an iPhone when one of the 153,600 pixels is defective (stuck, dead, flashing, glow-in-the-dark, dancing, stripping, pulsing, disappearing, whatever) when their replacement policy for other monitors is far more lenient: if just one of 287,500 (8/2,300,000) pixels on an ACD are defective, they'll replace it, no questions asked. That's Apple's official policy!!! I don't understand why you think the iPhone should be treated differently, when Apple themselves have more stringent replacement guidelines for all of their other LCD monitor product. It makes no sense at all.and the fact that TEG got his iphone replaced FOR ONE FREAKING STUCK PIXEL
But hey, that's just simple math and a little bit of logic and reason. If you're willing to tolerate sub-standard quality from Apple, that's your problem. And if that's the case, Apple really is lucky to have people like you who are so willing to just bend over and take it when stuff like this happens. The rest of us aren't so docile.
Wrong. Apple does; it has been posted in the forums before and I quoted it here. They refer to them as "subpixel anomalies" in both internal and publicly available documents. They describe these anomalies as being either bright/dark/combination, which very clearly indicates that they are not talking about dead pixels exclusively.
Maybe this is where your confusion is stemming from. I had completely overlooked this detail earlier, when I replied to the gist of your post. Sorry about that.
While I do believe that many people on this board are crazy-perfection-addicts, and while I do believe Mavis goes a little overboard in responses on many occasions, I believe the OP and Mavis have a valid argument here. 4 pixels on a display as small as the iPhone's really is high. I don't think I could look past 4 stuck pixels. 4 dead pixels maybe (not likely), but not 4 stuck pixels. I think it should be replaced.
With 4 stuck pixels, that would be one acceptable pixel out of every 441,000 on an MBP, while only one out of 38,400 for an iPhone. That's radically different. I would press on trying to get a replacement.
With 4 stuck pixels, that would be one acceptable pixel out of every 441,000 on an MBP, while only one out of 38,400 for an iPhone. That's radically different. I would press on trying to get a replacement.
To be fair, it wasn't just the one pixel. It was also that didn't like the backlight bleed, and Safari crashed all the time. The genius said that he really shouldn't replace it, but since I had come all that way (I had driven from Flint, MI to Nroy, MI) he would replace it. He told me that 3 pixels was the threshold, and the backlight thing wasn't considered a defect, but he justified it to his manager because there were three complaints.
TEG
TEG