will apple give me a new laptop?

Discussion in 'MacBook Pro' started by ac-mac, Aug 7, 2007.

  1. ac-mac macrumors member

    Joined:
    Apr 9, 2007
    Location:
    England
    #1
    Apple has replaced the top case, due to faulty plastic which cause a crack on the bottom left (where the lcd protection bars either side of the iSight come into contact with the case). Now I have discoloration, on the case (the one with the luminous Apple logo, on the top corners), and also a flickering screen. I have heard that if you have 3 problems with one notebook they just replace the whole machine? Will Apple do this? And will I be able to pay a bit extra and get the Blackbook?
     
  2. mpcoady macrumors member

    mpcoady

    Joined:
    Jun 28, 2007
    Location:
    Cedar Rapids, IA
    #2
    My sister had a lot of issues with her iBook (only about 6 months old) & had to bring it to the Apple Store at least 4 times to get repaired. After the last time they gave her a new MacBook free of charge & she hasn't had any problems since.

    I would definitely look into it.
     
  3. mick4394 macrumors 6502a

    mick4394

    Joined:
    Oct 25, 2006
    Location:
    Flyover country
    #3
    Sounds like you're a little early in the game to be talking replacements. Call Apple. They'll take care of you.

    When the time comes for replacement, they will give you the, current, equivalent to your old computer.
     
  4. fishkorp macrumors 68020

    fishkorp

    Joined:
    Apr 10, 2006
    Location:
    Ellicott City, MD
    #4
    i don't think it's 3 issues, but 3 times in and out for repairs. like if you have a dead hard drive, dead cpu, and dead pixels at the same time, i think it's technically considered only 1 thing when you send it in for repair. i'm pretty sure that's how the lemon law policy works. never had to use it myself, so i couldn't say for sure. but they'll certainly do all they can to fix it first before giving you a new one.
     
  5. ac-mac thread starter macrumors member

    Joined:
    Apr 9, 2007
    Location:
    England
    #5
    Well I've already been once, if I go in tomorrow and say about the discoloration, then go in a couple days after they give it back for the flickering would that count as 3 times in and out for repairs?
     
  6. reflex macrumors 6502a

    Joined:
    May 19, 2002
    #6
    Why not just tell them about the flickering right away? Maybe they'll fix it and you won't need a replacement.
     
  7. PlaceofDis macrumors Core

    Joined:
    Jan 6, 2004
    #7
    thats not how it works. i needs to be in three times for the same issue to fall under most lemon laws. take it in and have it repaired if its an issue. the discoloration is only a cosmetic issue at that and not going to hinder use of the machine.
     
  8. LinuXtreme macrumors regular

    LinuXtreme

    Joined:
    Jul 15, 2007
    Location:
    Near Aspen
    #8
    I know I'm putting the cart in front of the horse here, but...

    Say I buy a black MB and it has enough trouble over the course of 9 months or so that Apple elects to replace it. Would they replace it with another BlackBook, or would it be another MB (like a white one) of similar processor speed (here I'm assuming that in the next 9 months there'd be processor upgrades in the lineup which make the MB of that speed a base model white one). Also, either way is it possible to give them the difference in price at that point and upgrade to another MB?

    Inquiring minds must know :D
     
  9. mick4394 macrumors 6502a

    mick4394

    Joined:
    Oct 25, 2006
    Location:
    Flyover country
    #9
    They'd replace it with a current Blackbook.

    When I had mine replaced, I went from the 1.83GHz CD Whitebook to a 2.0GHz C2D Whitebook, because that was the current equivalent. So, it was a pretty substantial upgrade, but only because they no longer have a 1.83GHz model.

    They will not allow you to pay more for an upgraded machine. They do this in good faith, and it shouldn't be viewed as an opportunity to upgrade.
     
  10. PlaceofDis macrumors Core

    Joined:
    Jan 6, 2004
    #10
    if they replace it it will be the exact same model. spec and color. unless they have none of those left (unlikely) which means you'd get the one at the same price point i believe.
     
  11. macjay macrumors 6502

    Joined:
    Oct 3, 2003
    #11
    Does Apple typically offer the replacement or does the customer have to ask for it?
     
  12. mick4394 macrumors 6502a

    mick4394

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    Oct 25, 2006
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    Flyover country
    #12
    I never asked for a replacement. I think that would be a bit presumptuous.

    Apple did so much to fix my situation, I felt like asking for a hand out would be out-of-line.
     
  13. mick4394 macrumors 6502a

    mick4394

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    Oct 25, 2006
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    #13
    Yup. They replace it with whatever the current model is that matches your model. If you have a base model, you get the current base. If you have a Blackbook, you get the current Blackbook, and so on...
     
  14. erandall38 macrumors 6502

    Joined:
    Jun 24, 2007
    #14
    With only taking it in once it will be kind of difficult on getting a replacement. I would recommend calling the local Apple store and talking to their head genius, mac specialist, or manager. Explain to them KINDLY what has happened in the past. Then let them know what is happening now and just explain why it upsets you, and also tell them how you need this computer for school and such. Call Apple Care and do the same. If you are KIND, PATIENT, and not selfish, Apple will take care of you.
    I cannot guarantee that taking care of you means a replacement after 2 visits to the repair center. At three visits I would do the same thing over, most times then not they will give you a replacement then. But please keep in mind respecting the Geniuses and other employees is KEY to getting what you want from Apple and to getting treated the best.
     
  15. ac-mac thread starter macrumors member

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    Apr 9, 2007
    Location:
    England
    #15
    yes but i don't have to tell them about the flickering screen now, i can tell them later, and hope i get a replacement then cant i?
     
  16. mick4394 macrumors 6502a

    mick4394

    Joined:
    Oct 25, 2006
    Location:
    Flyover country
    #16
    You're really going to go through a lot of trouble, for no guaranteed replacement. Apple does this on a case by case basis. Also, as someone else posted earlier in this thread, they generally replace it when you have the same problem three or more times.

    Why won't fixing your Macbook make you happy?
     
  17. noodle654 macrumors 68020

    noodle654

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    Jun 2, 2005
    Location:
    Never Ender
    #17
    I just sent iBook (summer 2005) back today for the 2nd repair and I am also wondering what they will do.
     
  18. aaron.lee2006 macrumors 65816

    aaron.lee2006

    Joined:
    Feb 23, 2006
    Location:
    Ontario, Canada
    #18
    I'm going to make this as clear as possible. Apple's policy is your computer needs to be in for repair 3 times before they even consider giving the customer a replacement. Unlike what another user said it does not have to be for the same issue. This happened to me.

    Your being selfish by saying you will wait to take it back for flickering. My guess is that you have dented/scratched your laptop and would much rather have a new one then have a perfectly good and working machine after the repair. No offence...
     
  19. mick4394 macrumors 6502a

    mick4394

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    Oct 25, 2006
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    Flyover country
    #19
    You're kidding, right?
     
  20. ac-mac thread starter macrumors member

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    Apr 9, 2007
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    England
    #20
    none taken. my laptop is perfect as it is, i just like the black colour. There are very few minor scratches and no dents. i don't think i'm being selfish, i'm just a poor high school student trying to get whatever i can. if i spend so much money on my macbook i expect a perfect laptop, and if Apple can't provide one the first time, then I am willing to give them a second chance.
     
  21. snowmoon macrumors 6502a

    snowmoon

    Joined:
    Oct 6, 2005
    Location:
    Albany, NY
    #21
    On your second repair it's too soon to be talking replacement.

    I've known people that have been given replacements on their 6th trip without asking ( and that was 2.5 years into AppleCare ). Some people have also gotten a replacement on the 3rd trip in if they are vocal enough.

    AppleCare has always treated me well, but the local Apple store has been loosing points in my book after they took nearly 3 weeks to complete the last set of repairs.

    I've had this MBP since late February... since then..

    1) Dust in the screen. Shipped off to Houston and back in less than 48 hours

    2) Multiple problems where they replaced the topcase ( including screen ), login board, fan assembly, and speaker assembly.

    I'm hoping that will be it, but if I need to bring it in again for the same problems I'll be pestering them for a new unit.
     
  22. viqas macrumors member

    Joined:
    May 24, 2006
    Location:
    Derka derka stan
    #22
    No, they will fix it and return it to you. In my experience if you send it in rougly 3 times for one issue then they may give a new one. but if you have sent it in for service a bunch of times then all you have to do is point it out to the person helping you. do not ask for it, but more to point out that the repairs are not helping as it keeps breaking down.


    and yes you can upgrade
     
  23. Kawasaki macrumors member

    Joined:
    Aug 1, 2007
    #23
    That's rough to keep having problems like that.
     
  24. PlaceofDis macrumors Core

    Joined:
    Jan 6, 2004
    #24
    especially when you don't take it in to get repaired.
     
  25. TSE macrumors 68030

    Joined:
    Jun 25, 2007
    Location:
    St. Paul, Minnesota
    #25

    So in essence, you're saying because you are in high school and have no money, that gives you a right to be dishonorable? :(

    I brought my first generation BlackBook in 4 times so far for various keyboard, optical drive, and case problems, and they weren't all seperate. Next repair I get if I get it I am going to mention at how frustrated this is getting and might request a replacement, but if I get a replacement, do I still get my Applecare with it? :confused:
     

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