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Will Apple give me a new Mac?

smallnshort247

smallnshort247

macrumors 6502a
Original poster
Oct 23, 2010
531
8
Hey Guys,

So I’ve been having many many issues with Kernel Panics for the past 5-6 months. For short for this thread, I’ll refer to them as KP.

So let me give you a bit of background history before I get started. I have a 2010 i5 2.4Ghz MacBook Pro. About 6 months ago I started getting kernel panics randomly. Eventually this started happening at least one or more times a week. I didn’t think much of it though, so I never took it to Apple. I instead continued to use my MBP normally. While still getting KP’s I even started upgrading the RAM and HDD. Keep in mind that I started getting KP’s way before ever opening my MBP and upgrading the HDD and RAM.

So around mid Dec 2010 I finally had enough and took it to Apple. They kept it for a few days and ran some “tests” on it but couldn’t find a problem. Their advice was to put the stock RAM back in and do a clean install and see what happens. So I do a total clean install and put the stock RAM back in. I even reframe from putting any torrented software back on the clean install because I wasn’t sure if that was causing the problem. Anyway, a week goes by and then I get 3 KP’s within 1 hour (this is with the stock RAM) so I now know it’s not the RAM and I know it’s not the OS since I did a total clean install and still got KP’s.

Back to the Apple store I go. This is my 2nd visit. I tell the genius guy the issues that have been going on and I also pull up my console and make sure he looks at the logs because I don’t think the last guy did. He sees the issue and talks to some other higher up guy. They ask me if I tried everything they told me to prior to the KP’s and I said yes. They then agreed to replace my logic board. They took my MBP for a few days and when I got it back I thought all was well. Not even a week later I now get ANOTHER KP. So I’m going to call the Apple store and make another appointment for Tuesday.

What else can the problem be? This will be my 3rd time back to the Apple store since Dec 2010 for the same issue. I haven’t purchased Apple care for it yet but I plan to before the 1 year limited warranty is up. I have a few months left under the 1 yr limited warranty so I want to get this fixed a.s.a.p. Some people on these forums have told stories that if you continue to bring your mac in for non user related problems and it continues not to be fixed, they may replace your unit with a new one and consider your unit defective. Many people assumed that wouldn’t be necessary in my case since they assumed that the problem was the logic board..but now that it clearly isn’t the logic board, what will Apple most likely do next? What else could they possibly replace inside?

By the way. I’ve done some research and it appears that you must have quite a bit of issues with your Mac before Apple even considers giving you a replacement. Considering this is my third time taking it back for this issue and since I’ve been very reasonable with them, How many more times must they fail with helping me before I get a new machine?

This is the same store that I took my first ever Mac to when I noticed 1 dead pixel after 30 or more days. I spoke with the manager and he was nice enough to replace the whole machine. Not saying that will happen again w/ this Mac but their customer service is usually very helpful.
 
You won't get a replacement, or it's very unlikely. Apple count the number of repairs done to a machine, not the number of times you've been to the store.

Basically you've had a single repair. They'll do another board swap, maybe a few other components. You'll only start getting into replacement territory after 3+.
 
apple hardly does replacements, all companies love to repair and repair no matter how mad the customer gets
 
I agree with the above statements. I think they're going to replace the LB again, plus maybe another thing or 2. It's really hard to get a replacement. I had a 2007 mbp that had 6 repairs(several of them the same), plus 2 other service calls(their wording), before they suggest a replacement to me. Every other time before the last time that I took it in, they just did repairs, with no other options given.

So I'd be kind of surprised if they replaced your laptop at this point.
 
what are the KP logs showing now that the new logic board is in? I remember you posting your other logs that referenced your video chipset on the logic board...
 
agentphish said:
what are the KP logs showing now that the new logic board is in? I remember you posting your other logs that referenced your video chipset on the logic board...
Click to expand...

Hey I remember you from that thread. Here is the latest one:

Mon Feb 7 03:50:25 2011
panic(cpu 0 caller 0x2aab55): Kernel trap at 0x00000001, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000001, CR3: 0x00100000, CR4: 0x00000668
EAX: 0x208b7f80, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x20417200
CR2: 0x00000001, EBP: 0xa60ebc18, ESI: 0x20417200, EDI: 0x6d1ab000
EFL: 0x00010246, EIP: 0x00000001, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0xa60eb9f8 : 0x21b50c (0x5d4438 0xa60eba2c 0x223974 0x0)
0xa60eba48 : 0x2aab55 (0x59623c 0x1 0xe 0x596406)
0xa60ebb28 : 0x2a09a8 (0xa60ebb40 0x10ed00c 0xa60ebc18 0x1)
0xa60ebb38 : 0x1 (0xe 0xe3ff0048 0x6d1a0010 0xe0e0010)
0xa60ebc18 : 0x12fe657 (0x6d1ab000 0x20417200 0x0 0x0)
0xa60ebc48 : 0x1308d0c (0x6d1ab000 0x206beadc 0x20417200 0x130889c)
0xa60ebc78 : 0x1308e73 (0x206be800 0x6d1ab000 0x206beb20 0x8)
0xa60ebca8 : 0x12e246a (0x206be800 0x6d1ab000 0xa60ebcd8 0x213ebb)
0xa60ebcd8 : 0x53724b (0x6d1ab000 0xe28e1f4 0xe28e1f4 0x1)
0xa60ebd28 : 0x5672a4 (0x6d1ab000 0xe28e1f4 0xe28e1f4 0x1)
0xa60ebd88 : 0x286234 (0x6d1ab000 0xe28e1f4 0x1 0x0)
0xa60ebdf8 : 0x21d8ba (0x15f82368 0x17f66f84 0x15f82370 0x15f823a4)
0xa60ebe38 : 0x210a3a (0x15f82300 0xa60ebe7c 0xef91290 0xa60ebe70)
0xa60ebe98 : 0x216c9d (0x15f82300 0x0 0x0 0x0)
0xa60ebf18 : 0x294e13 (0xa60ebf44 0x0 0x0 0x0)
0xa60ebfc8 : 0x2a1018 (0xeb04a80 0x0 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x12de000->0x138cfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x99c000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x9cf000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9ad000

BSD process name corresponding to current thread: Safari

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 59398387452910
unloaded kexts:
com.apple.iokit.IOFireWireSBP2 4.0.6 (addr 0xa6317000, size 0x69632) - last unloaded 57504628023363
loaded kexts:
com.DataRobotics.driver.iSCSIInitiator 1.4.31
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.ntfs 3.3
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleBluetoothHIDKeyboard 141 - last loaded 35810994759196
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOSCSIParallelFamily 2.0.1
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0



KERNEL PANIC 2


Interval Since Last Panic Report: 678853 sec
Panics Since Last Report: 1
Anonymous UUID: C472DB13-019A-4A86-B5F1-D996A96062F1

Tue Jan 25 15:01:59 2011
panic(cpu 2 caller 0x2aab55): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x07689380, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x07689300
CR2: 0x00000000, EBP: 0x92043c18, ESI: 0x07689300, EDI: 0x44c8b000
EFL: 0x00010246, EIP: 0x00000000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x920439f8 : 0x21b50c (0x5d4438 0x92043a2c 0x223974 0x0)
0x92043a48 : 0x2aab55 (0x59623c 0x0 0xe 0x596406)
0x92043b28 : 0x2a09a8 (0x92043b40 0x5add400c 0x92043c18 0x0)
0x92043b38 : 0x0 (0xe 0xe3ff0048 0x44c80010 0x7f10010)
0x92043c18 : 0x5b657657 (0x44c8b000 0x7689300 0x0 0x0)
0x92043c48 : 0x5b661d0c (0x44c8b000 0x75c5adc 0x7689300 0x5b66189c)
0x92043c78 : 0x5b661e73 (0x75c5800 0x44c8b000 0x75c5b20 0x8)
0x92043ca8 : 0x5b63b46a (0x75c5800 0x44c8b000 0x92043cd8 0x213ebb)
0x92043cd8 : 0x53724b (0x44c8b000 0x79b25dc 0x79b25dc 0x1)
0x92043d28 : 0x5672a4 (0x44c8b000 0x79b25dc 0x79b25dc 0x1)
0x92043d88 : 0x286234 (0x44c8b000 0x79b25dc 0x1 0x0)
0x92043df8 : 0x21d8ba (0xb07f968 0xb734d84 0xb07f970 0xb07f9a4)
0x92043e38 : 0x210a3a (0xb07f900 0x92043e7c 0x92cb148 0x92043e70)
0x92043e98 : 0x216c9d (0xb07f900 0x0 0x0 0x0)
0x92043f18 : 0x294e13 (0x92043f44 0x0 0x0 0x0)
0x92043fc8 : 0x2a1018 (0x9371be0 0x0 0x10 0x7a6d364)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x5b637000->0x5b6e5fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x534a6000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x53487000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x5ac03000

BSD process name corresponding to current thread: Safari

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 9347822064254
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x5a352000, size 0x65536) - last unloaded 246323450399
loaded kexts:
com.DataRobotics.driver.iSCSIInitiator 1.4.31
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 44248229030
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.ntfs 3.3
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleBluetoothHIDKeyboard 141
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOSCSIParallelFamily 2.0.1
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HM640JJ, 596.17 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
 
And as to everyone else who left their ideas as to what may happen, thank you! My warranty is up in May so I really wanted to get this issue sorted out. I'll have to get Apple Care for sure. It just sucks because I'm pretty sure them replacing the logic board multiple times will fix the problem..oh well. I'll keep you all posted on what happens! I'll be taking it to the Apple store again tomorrow at 12.
 
Last edited:
smallnshort247 said:
And as to everyone else who left their ideas as to what may happen, thank you! My warranty is up in May so I really wanted to get this issue sorted out. I'll have to get Apple Care for sure. It just sucks because I'm pretty sure them replacing the logic board multiple times will fix the problem..oh well. I'll keep you all posted on what happens! I'll be taking it to the Apple store again tomorrow at 12.
Click to expand...

Best of luck/let us know what happens! Go in and tell the person checking you in that you would like to see the manager first. If possible bring your documentation of previous repairs (even if they have it in their computer, it still looks more significant when it's actually a pile of papers) and firmly but politely express your dissatisfaction. Your machine is not that old and you shouldn't have to spend your 3 year applecare extension constantly repairing the machine. Mention the downtime these trips are causing and that you want to be able to recommend the machine to others but can't if things like this will happen.
 
smallnshort247 said:
And as to everyone else who left their ideas as to what may happen, thank you! My warranty is up in May so I really wanted to get this issue sorted out. I'll have to get Apple Care for sure. It just sucks because I'm pretty sure them replacing the logic board multiple times will fix the problem..oh well. I'll keep you all posted on what happens! I'll be taking it to the Apple store again tomorrow at 12.
Click to expand...

So far then you have replaced the HDD and RAM on your own. These do not seem to be the cause.

You have a new logic board, again this did not work.

What programs do you have running on the machine (get a screen image of Activity Monitor), from the KP they appear to be Safari. Have you tried another browser?

Keep working with the tech until the first part of may, if nothing is resolved and you have done X, Y and Z as they have asked and nothing has fixed the problem, call customer relations. Ask them for an extension on your original warranty of x amount of months. They will not give it to you as it is against policy. Anyhow tell them you are willing to work with them with extended apple care. The CR agent should go to a higher up and the only choice they have if you have had all this work done is a replacement.
 
Alright guys, so this is what happened when I took it again today to the Apple Store. First he read the Kernel Panic logs and saw that it had something to do with Safari. He then ran tests to see if anything was wrong with any part of the hardware. Nothing was wrong with the hardware.

He told me that this might be a software issue. He also said software related issues are the hardest to deal with since it could really be anything. Anywho, even though I already did a clean install like they said, I did manually put my data back on after doing the clean install. His advice was to do another clean install but make sure not to put any data back on the machine. If I get a kernel panic then, he said bring it back a.s.a.p.

He knew I only had around 80 days left of my one year limited warranty, so he wants to get this issue solved before then. He didn't say this, but he gave off the idea that if I do this clean install and make sure not to put any of my data on it and still come across a Kernel Panic, that they will replace my MacBook Pro with a new unit. I've never wanted to see another kernel panic more than I do right now haha. It's not about getting a new machine (because mine is in perfect condition physically) its more of just having peace of mind that I'll hopefully never run across this issue again. Let me know what you guys think!

Thanks!
 
greytmom said:
I'd say you better get cracking on that clean install.
Click to expand...

Just finished it! Now all there is to do is wait. I haven't touched any settings. Since none of my stuff is on it, all I'll be doing is using safari since it seems to be the issue anyway.
 
I have a question. Is it possible that running Safari in 32bit mode could be the cause of my kernel panics?
 
robbieduncan said:
Why are you running Safari in 32 bit mode? Do you have some specific plugin that is 32 bit only?
Click to expand...

Well I do use Slingbox. If you're not aware what that is, it basically lets you stream your cable to your mac or pc..or any other supported device. The old Slingbox desktop app didn't require an internet browser to watch but now Slingbox requires you to watch your tv through their website only. There is a plugin I believe that they have you download and once you download it it tells you how to put Safari into 32bit mode because I guess it has to be in that to run. Since I had to do another clean install today I made sure not to mess with Safari's preferences since it seems like something about Safari is causing the kernel panics.
 
I'd kick myself knowing the only reason I've been getting kernel panics was due to me switching Safari to 32bit mode.
 
smallnshort247 said:
And as to everyone else who left their ideas as to what may happen, thank you! My warranty is up in May so I really wanted to get this issue sorted out. I'll have to get Apple Care for sure. It just sucks because I'm pretty sure them replacing the logic board multiple times will fix the problem..oh well. I'll keep you all posted on what happens! I'll be taking it to the Apple store again tomorrow at 12.
Click to expand...

Ya, I'm thinking apple care would be a good idea for that machine :)
 
I've been having the same problem as you.

It is indeed a mixture of hardware/software problems. Mostly Flash problems.

I honestly wont go more into detail because the only fix is an actual full blown replacement, like Apple is sending me. I get the EXACT same kernel panics as you, brought it into the store several times and they say nothing is wrong hardware wise, etc.

According to Apple, the issue effects about %.5 of 15/17" macbook pros only (not the 13") and they have no choice but to actually replace the machine, as they literally do not know whats wrong or how to fix it. This has been an ongoing issue since 10.6.3 (google Apple Intel HD Graphics Kernel Panic).

Enjoy your replacement!
 
Jare said:
I've been having the same problem as you.

It is indeed a mixture of hardware/software problems. Mostly Flash problems.

I honestly wont go more into detail because the only fix is an actual full blown replacement, like Apple is sending me. I get the EXACT same kernel panics as you, brought it into the store several times and they say nothing is wrong hardware wise, etc.

According to Apple, the issue effects about %.5 of 15/17" macbook pros only (not the 13") and they have no choice but to actually replace the machine, as they literally do not know whats wrong or how to fix it. This has been an ongoing issue since 10.6.3 (google Apple Intel HD Graphics Kernel Panic).

Enjoy your replacement!
Click to expand...

Well, what are you gonna do with those crappy Intel graphics eh?
 
Jare said:
I've been having the same problem as you.

It is indeed a mixture of hardware/software problems. Mostly Flash problems.

I honestly wont go more into detail because the only fix is an actual full blown replacement, like Apple is sending me. I get the EXACT same kernel panics as you, brought it into the store several times and they say nothing is wrong hardware wise, etc.

According to Apple, the issue effects about %.5 of 15/17" macbook pros only (not the 13") and they have no choice but to actually replace the machine, as they literally do not know whats wrong or how to fix it. This has been an ongoing issue since 10.6.3 (google Apple Intel HD Graphics Kernel Panic).

Enjoy your replacement!
Click to expand...

It's nice to know I'm not the only one this happens to! I also hope I really am not too far away from that replacement. I think them telling me to do this last clean install and telling me to not put any of my data back on it really is their last resort plan. If I get one more kernel panic I think they'll replace it. Keeping my fingers crossed.
 
Jare said:
I've been having the same problem as you.

It is indeed a mixture of hardware/software problems. Mostly Flash problems.

I honestly wont go more into detail because the only fix is an actual full blown replacement, like Apple is sending me. I get the EXACT same kernel panics as you, brought it into the store several times and they say nothing is wrong hardware wise, etc.

According to Apple, the issue effects about %.5 of 15/17" macbook pros only (not the 13") and they have no choice but to actually replace the machine, as they literally do not know whats wrong or how to fix it. This has been an ongoing issue since 10.6.3 (google Apple Intel HD Graphics Kernel Panic).

Enjoy your replacement!
Click to expand...

Also, do you think there is anything else I should do once I get another kernel panic. Did you demand a replacement?
 
smallnshort247 said:
Well I do use Slingbox. If you're not aware what that is, it basically lets you stream your cable to your mac or pc..or any other supported device. The old Slingbox desktop app didn't require an internet browser to watch but now Slingbox requires you to watch your tv through their website only. There is a plugin I believe that they have you download and once you download it it tells you how to put Safari into 32bit mode because I guess it has to be in that to run. Since I had to do another clean install today I made sure not to mess with Safari's preferences since it seems like something about Safari is causing the kernel panics.
Click to expand...

Why don't you try watching Sling via Firefox? I refuse to let Sling force me into 32bit Safari. If you want to make sure everything is clean, do the following:

* download & reinstall Safari ... Mac will force a restart

* using Safari, go to the Sling site to watch online and install the plug-in ... note, it will look like it *isn't* working, as the Java circle keeps spinning, contrary to the text on the site, there's no pop-up window, etc - I was about to close the browser, but let it sit for ~20 seconds and you'll get the installation complete confirmation screen

* use FireFox and the live viewing should work just fine

See if your kernels come back.
 
jenzjen said:
Why don't you try watching Sling via Firefox? I refuse to let Sling force me into 32bit Safari. If you want to make sure everything is clean, do the following:

* download & reinstall Safari ... Mac will force a restart

* using Safari, go to the Sling site to watch online and install the plug-in ... note, it will look like it *isn't* working, as the Java circle keeps spinning, contrary to the text on the site, there's no pop-up window, etc - I was about to close the browser, but let it sit for ~20 seconds and you'll get the installation complete confirmation screen

* use FireFox and the live viewing should work just fine

See if your kernels come back.
Click to expand...

Thanks for the advice! Actually, I was personally more of a fan of the Desktop Sling application. The only time I ever watched it within Safari was when I was out of town and the desktop app didn't work. Even though they've stopped supporting the desktop client I still use it. Anywho, I've done the clean install and I haven't installed slingbox stuff on it at all. I also haven't bothered the preferences for safari. So if I get a panic, that means it probably had nothing to do w/ slingbox. Thanks again for the info and I'll keep you all posted.
 
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