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Will Apple Refund for Refurb if I Refuse Delivery?

M

MacVault

macrumors 65816
Original poster
Jun 10, 2002
1,144
59
Planet Earth
I ordered a refurbished MacPro the other day from the Apple Store. Now I would like to order a new 2.8 MacPro instead. Qustion: if I refuse the refurb when FedEx attempts delivery will Apple give me a full refund or credit?

Apple's website says the refurb is NOT returnable. But if I refuse delivery, surely they have to do something with my order. What would they do? Send it back to me? Or keep it and my money? ;)
 
You can't simply refuse delivery, you've ordered it and it's been paid for (presumably). You need to call Apple and see what they can offer you.
 
MacVault said:
I ordered a refurbished MacPro the other day from the Apple Store. Now I would like to order a new 2.8 MacPro instead. Qustion: if I refuse the refurb when FedEx attempts delivery will Apple give me a full refund or credit?

Apple's website says the refurb is NOT returnable. But if I refuse delivery, surely they have to do something with my order. What would they do? Send it back to me? Or keep it and my money? ;)
Click to expand...

Before attemping any such "smart" maneuvres, talk to someone at Apple. Tell them you want to buy a new one. I am sure you may have better luck than trying to refuse delivery…
Don't break a contract (which you have entered into with Apple) unilaterally… it will bite you in the behind. ;)
 
Ok, I won't refuse delivery if that would break my contract with Apple. I just thought maybe it was some kind of [legal] option. Sounds like it's not. I'll talk to Apple. Thanks for the advice!
 
Like arkitect said - call Apple. If you tell a sales rep that you only want to return the refurb so that you can then turn around and give Apple MORE money, they will probably work with you.

edit: dangit I type too SLOW!
 
I just called to check on a similar situation. They said that you can return it UNOPENED withing 14 days for a full refund. If it is opened, then it is 10% restocking fee.
 
desiringGod said:
I just called to check on a similar situation. They said that you can return it UNOPENED withing 14 days for a full refund. If it is opened, then it is 10% restocking fee.
Click to expand...

Please do this. No need to do something shady since the "mistake" is entirely your "fault".
 
You can usually refuse delivery on most items ordered online. (this is especially to your advantage if your shipping is free, which most Apple products are).

So to be 100% safe, just put a note on your door and tell the delivery person, you are refusing delivery.

I have done this with a couple of online orders. Impulse buy where I've changed my mind.

Don't even feel any remorse when doing this. Apple is a multi-billion dollar corporation. Them losing $30 on shipping is not going to hurt there profit margin. You are paying 1K + for a item; you want to be happy with your purchase.
 
Hey, I just looked at My Account on the Apple Store and it now shows my refurb Mac Pro as returnable! Cool! Right after I ordered it I looked online to cancel the order but it had been shipped already, so I looked to return it and it said it wasn't eligible for return. But now the Apple Store gives me the option to return it up until March 12, 2008!

As for my original question... I really was not trying to do anything "shady". I just thought that perhaps "refusing" the delivery was a legitimate option.

Thanks!
 
MacVault said:
Hey, I just looked at My Account on the Apple Store and it now shows my refurb Mac Pro as returnable! Cool! Right after I ordered it I looked online to cancel the order but it had been shipped already, so I looked to return it and it said it wasn't eligible for return. But now the Apple Store gives me the option to return it up until March 12, 2008!

As for my original question... I really was not trying to do anything "shady". I just thought that perhaps "refusing" the delivery was a legitimate option. Now that I know it is a "shady" option I will never consider it again.

Thanks!
Click to expand...
I think you should have LOOKED before starting his thread!
 
Apple Store Live Chat Hours?

Does anyone know why sometimes the Apple Store has the "Live Chat" feature and sometimes it does not??? Is it only available during certain hours of the day? What are the hours?
 
Wow, great customer service! I just chatted with Apple - they said I can return my unopened refurbished MacPro within 14 days for a full refund and they will even pay the return shipping!

Man, I thought I was going to have to sell this thing on eBay and hassle all the seller fees, shipping, etc.

THANKS, APPLE!
 
I tried to cancel with Apple just a few hours after placing order online.

I was able to cancel the computer but not the accessories which were showing as in process.

I searched online for 'Refuse or return apple order' and found this thread so accepted package at door.

Apple now require me take the package to my nearest post office to mail it back to them.

I wish I had just refused delivery! :(
 
Talk to them, seriously a phone call or talking to a genius in store is going to save you a tonne of hurt or potential pain than acting shady.

They are reasonable and will listen.
 
usenetz said:
I tried to cancel with Apple just a few hours after placing order online.

I was able to cancel the computer but not the accessories which were showing as in process.

I searched online for 'Refuse or return apple order' and found this thread so accepted package at door.

Apple now require me take the package to my nearest post office to mail it back to them.

I wish I had just refused delivery! :(
Click to expand...

Refusing delivery could be ten times more trouble. If it was delivered by UPS, they might put it in their warehouse for you to pick up. So to return it to Apple, you would have to go to the warehouse first, pick the goods up, then drive on to the nearest post office.
 
edesignuk said:
You can't simply refuse delivery, you've ordered it and it's been paid for (presumably). You need to call Apple and see what they can offer you.
Click to expand...

Of course you can refuse delivery. A purchase is not completed if you do not receive the product and by refusing the delivery you ensure that there are no issues with you using it in some way.
 
MacVault said:
Does anyone know why sometimes the Apple Store has the "Live Chat" feature and sometimes it does not??? Is it only available during certain hours of the day? What are the hours?
Click to expand...

Does anyone know why some stores are always open and some are closed sometimes??? Or why it seems like more humans are awake and moving around at certain hours of the day? What are the hours?
 
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