Will Apple Refund for Refurb if I Refuse Delivery?

Discussion in 'Buying Tips and Advice' started by MacVault, Feb 26, 2008.

  1. MacVault macrumors 65816

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    #1
    I ordered a refurbished MacPro the other day from the Apple Store. Now I would like to order a new 2.8 MacPro instead. Qustion: if I refuse the refurb when FedEx attempts delivery will Apple give me a full refund or credit?

    Apple's website says the refurb is NOT returnable. But if I refuse delivery, surely they have to do something with my order. What would they do? Send it back to me? Or keep it and my money? ;)
     
  2. edesignuk Moderator emeritus

    edesignuk

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    #2
    You can't simply refuse delivery, you've ordered it and it's been paid for (presumably). You need to call Apple and see what they can offer you.
     
  3. arkitect macrumors 601

    arkitect

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    #3
    Before attemping any such "smart" maneuvres, talk to someone at Apple. Tell them you want to buy a new one. I am sure you may have better luck than trying to refuse delivery…
    Don't break a contract (which you have entered into with Apple) unilaterally… it will bite you in the behind. ;)
     
  4. bamaworks macrumors 6502

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    #4
    Jesus that's a terrible idea. You could end up sans Mac Pro & sans $2k.
     
  5. mrwizardno2 macrumors 6502a

    mrwizardno2

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    #5
    It amazes me the shady stuff people will try to do to get what they want.
     
  6. MacVault thread starter macrumors 65816

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    #6
    Ok, I won't refuse delivery if that would break my contract with Apple. I just thought maybe it was some kind of [legal] option. Sounds like it's not. I'll talk to Apple. Thanks for the advice!
     
  7. xfiftyfour macrumors 68030

    xfiftyfour

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    #7
    Like arkitect said - call Apple. If you tell a sales rep that you only want to return the refurb so that you can then turn around and give Apple MORE money, they will probably work with you.

    edit: dangit I type too SLOW!
     
  8. desiringGod macrumors regular

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    Feb 15, 2008
    #8
    I just called to check on a similar situation. They said that you can return it UNOPENED withing 14 days for a full refund. If it is opened, then it is 10% restocking fee.
     
  9. methodmano macrumors member

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    #9
    Please do this. No need to do something shady since the "mistake" is entirely your "fault".
     
  10. MacVault thread starter macrumors 65816

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    #10
    Was that for a refurbished product?
     
  11. aneftp macrumors 68040

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    #11
    You can usually refuse delivery on most items ordered online. (this is especially to your advantage if your shipping is free, which most Apple products are).

    So to be 100% safe, just put a note on your door and tell the delivery person, you are refusing delivery.

    I have done this with a couple of online orders. Impulse buy where I've changed my mind.

    Don't even feel any remorse when doing this. Apple is a multi-billion dollar corporation. Them losing $30 on shipping is not going to hurt there profit margin. You are paying 1K + for a item; you want to be happy with your purchase.
     
  12. desiringGod macrumors regular

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    #12
    Yes.

    I bought a refurb 2.2 MBP 10 days ago and received last Friday.
     
  13. MacVault thread starter macrumors 65816

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    #13
    Hey, I just looked at My Account on the Apple Store and it now shows my refurb Mac Pro as returnable! Cool! Right after I ordered it I looked online to cancel the order but it had been shipped already, so I looked to return it and it said it wasn't eligible for return. But now the Apple Store gives me the option to return it up until March 12, 2008!

    As for my original question... I really was not trying to do anything "shady". I just thought that perhaps "refusing" the delivery was a legitimate option.

    Thanks!
     
  14. Cybergypsy macrumors 68040

    Cybergypsy

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    #14
    I think you should have LOOKED before starting his thread!
     
  15. MacVault thread starter macrumors 65816

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    #15
    I did look - a few days ago. It said my item was not eligible for return. So I assumed this was due to the fact it is a refurb.
     
  16. MacVault thread starter macrumors 65816

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    #16
    Apple Store Live Chat Hours?

    Does anyone know why sometimes the Apple Store has the "Live Chat" feature and sometimes it does not??? Is it only available during certain hours of the day? What are the hours?
     
  17. MacVault thread starter macrumors 65816

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    #17
    Wow, great customer service! I just chatted with Apple - they said I can return my unopened refurbished MacPro within 14 days for a full refund and they will even pay the return shipping!

    Man, I thought I was going to have to sell this thing on eBay and hassle all the seller fees, shipping, etc.

    THANKS, APPLE!
     
  18. usenetz macrumors newbie

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    Jun 25, 2010
    #18
    I tried to cancel with Apple just a few hours after placing order online.

    I was able to cancel the computer but not the accessories which were showing as in process.

    I searched online for 'Refuse or return apple order' and found this thread so accepted package at door.

    Apple now require me take the package to my nearest post office to mail it back to them.

    I wish I had just refused delivery! :(
     
  19. ezekielrage_99 macrumors 68040

    ezekielrage_99

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    #19
    Talk to them, seriously a phone call or talking to a genius in store is going to save you a tonne of hurt or potential pain than acting shady.

    They are reasonable and will listen.
     
  20. gnasher729 macrumors P6

    gnasher729

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    Nov 25, 2005
    #20
    Refusing delivery could be ten times more trouble. If it was delivered by UPS, they might put it in their warehouse for you to pick up. So to return it to Apple, you would have to go to the warehouse first, pick the goods up, then drive on to the nearest post office.
     
  21. nutjob macrumors 6502a

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    Feb 7, 2010
    #21
    Of course you can refuse delivery. A purchase is not completed if you do not receive the product and by refusing the delivery you ensure that there are no issues with you using it in some way.
     
  22. octothorpe8 macrumors 6502

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    Feb 27, 2014
    #22
    Does anyone know why some stores are always open and some are closed sometimes??? Or why it seems like more humans are awake and moving around at certain hours of the day? What are the hours?
     

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