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Will apple repair/replace my new mbp 2011?

N

n0rx0r

macrumors newbie
Original poster
Jan 12, 2011
3
0
I got my new mbp 13'' 2011 less a month ago. when the computer is brand new, i found no problems with my computer but recently i noticed some problems with my new mbp i am just wondering if i bring my mbp to genius bar, will they fix it or replace it? How long it is going to take? Here are the problems:
  1. Fan noise at 2000 rpm
  2. Frequent application crashes (safari, xcode)
  3. Kernel Panics
  4. Click sound when opening the lid
  5. Overheat + fan speed only 2000-3000rpm at 60-80 degree celsius
My mbp is a early 2011 13'' with 8Gb ram 500GB hdd Intel i5
Thanks for replying.
 
i doubt they will replace it. Most of the crashing, etc is due to software, and the lid I dunno what they will do. Just make an appointment and find out:)
 
n0rx0r said:
I got my new mbp 13'' 2011 less a month ago. when the computer is brand new, i found no problems with my computer but recently i noticed some problems with my new mbp i am just wondering if i bring my mbp to genius bar, will they fix it or replace it? How long it is going to take? Here are the problems:
  1. Fan noise at 2000 rpm
  2. Frequent application crashes (safari, xcode)
  3. Kernel Panics
  4. Click sound when opening the lid
  5. Overheat + fan speed only 2000-3000rpm at 60-80 degree celsius
My mbp is a early 2011 13'' with 8Gb ram 500GB hdd Intel i5
Thanks for replying.
Click to expand...

The fan and heat is perfectly normal.
 
If you get the right genius/manger and with the right attitude, anything is possible.
 
n0rx0r said:
I got my new mbp 13'' 2011 less a month ago. when the computer is brand new, i found no problems with my computer but recently i noticed some problems with my new mbp i am just wondering if i bring my mbp to genius bar, will they fix it or replace it? How long it is going to take? Here are the problems:
  1. Fan noise at 2000 rpm
  2. Frequent application crashes (safari, xcode)
  3. Kernel Panics
  4. Click sound when opening the lid
  5. Overheat + fan speed only 2000-3000rpm at 60-80 degree celsius
My mbp is a early 2011 13'' with 8Gb ram 500GB hdd Intel i5
Thanks for replying.
Click to expand...
Have you tested the RAM? Who installed it? Is it installed correctly? Is the HD factory 5400 or did you install a 7200?
 
i think kdoug is on the right track. Put it back to stock and see if the problems still exist. Kernel panics can easily be caused by bad ram, and it's not the original hdd.
 
I've had my new MBP 2011 15" for a few days now and I have no issues, everything is constantly quiet, runs perfectly and no issues that have been mentioned on this forum. I had my BTO so maybe the Online store has the "good" batch. Sorry to hear that about your's though.
 
I brought in my Mac to the store to get it fixed. It's a MacBook Air in otherwise excellent condition. They are replacing the:
Motherboard (which has the RAM soldered on it)
Hard drive
Wireless card
Display assembly
Top case (with the keyboard and trackpad)

The only thing that's not replaced is the battery.

They're not going to give you a new machine just for those issues you're having.
 
I used the hardware test tested the RAM and no problems are found, I custom configured the mbp, so i suppose the factory installed my ram.
 
Thanks, I think I'll just take to the store and see what the geniuses think.
 
n0rx0r said:
I got my new mbp 13'' 2011 less a month ago. when the computer is brand new, i found no problems with my computer but recently i noticed some problems with my new mbp i am just wondering if i bring my mbp to genius bar, will they fix it or replace it? How long it is going to take? Here are the problems:
  1. Fan noise at 2000 rpm
  2. Frequent application crashes (safari, xcode)
  3. Kernel Panics
  4. Click sound when opening the lid
  5. Overheat + fan speed only 2000-3000rpm at 60-80 degree celsius
My mbp is a early 2011 13'' with 8Gb ram 500GB hdd Intel i5
Thanks for replying.
Click to expand...

1) Fan idles at 2000rpm
2) Application crashes/kernel panic might be software related. Try reinstall OS X first.
3) Clicking sound shouldn't be an issue. Just a tight hinge or something.
4) 60-80C is not overheating. MBPs get hot, and that is quite normal. Overheating would be 100C+.
 
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