Will apple repair/replace my new mbp 2011?

Discussion in 'MacBook Pro' started by n0rx0r, Apr 3, 2011.

  1. n0rx0r macrumors newbie

    Jan 12, 2011
    I got my new mbp 13'' 2011 less a month ago. when the computer is brand new, i found no problems with my computer but recently i noticed some problems with my new mbp i am just wondering if i bring my mbp to genius bar, will they fix it or replace it? How long it is going to take? Here are the problems:
    1. Fan noise at 2000 rpm
    2. Frequent application crashes (safari, xcode)
    3. Kernel Panics
    4. Click sound when opening the lid
    5. Overheat + fan speed only 2000-3000rpm at 60-80 degree celsius
    My mbp is a early 2011 13'' with 8Gb ram 500GB hdd Intel i5
    Thanks for replying.
  2. HBOC macrumors 68020

    Oct 14, 2008
    i doubt they will replace it. Most of the crashing, etc is due to software, and the lid I dunno what they will do. Just make an appointment and find out:)
  3. striker33 macrumors 65816


    Aug 6, 2010
    The fan and heat is perfectly normal.
  4. Dwalls90 macrumors 601


    Feb 5, 2009
    If you get the right genius/manger and with the right attitude, anything is possible.
  5. kdoug macrumors 6502a


    Jun 2, 2010
    Iowa City, IA USA
    Have you tested the RAM? Who installed it? Is it installed correctly? Is the HD factory 5400 or did you install a 7200?
  6. Ccrew macrumors 68020

    Feb 28, 2011
    i think kdoug is on the right track. Put it back to stock and see if the problems still exist. Kernel panics can easily be caused by bad ram, and it's not the original hdd.
  7. AFPoster macrumors 68000

    Jul 14, 2008
    Charlotte, NC
    I've had my new MBP 2011 15" for a few days now and I have no issues, everything is constantly quiet, runs perfectly and no issues that have been mentioned on this forum. I had my BTO so maybe the Online store has the "good" batch. Sorry to hear that about your's though.
  8. alphaod macrumors Core


    Feb 9, 2008
    I brought in my Mac to the store to get it fixed. It's a MacBook Air in otherwise excellent condition. They are replacing the:
    Motherboard (which has the RAM soldered on it)
    Hard drive
    Wireless card
    Display assembly
    Top case (with the keyboard and trackpad)

    The only thing that's not replaced is the battery.

    They're not going to give you a new machine just for those issues you're having.
  9. n0rx0r thread starter macrumors newbie

    Jan 12, 2011
    I used the hardware test tested the RAM and no problems are found, I custom configured the mbp, so i suppose the factory installed my ram.
  10. n0rx0r thread starter macrumors newbie

    Jan 12, 2011
    Thanks, I think I'll just take to the store and see what the geniuses think.
  11. wordoflife macrumors 604


    Jul 6, 2009
    1) Fan idles at 2000rpm
    2) Application crashes/kernel panic might be software related. Try reinstall OS X first.
    3) Clicking sound shouldn't be an issue. Just a tight hinge or something.
    4) 60-80C is not overheating. MBPs get hot, and that is quite normal. Overheating would be 100C+.
  12. AlphaDogg macrumors 68040


    May 20, 2010
    Boulder, CO
    It is not. When my 2010 MBP fan runs at anything below 2700RPM, it is dead silent.

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