I'm looking into this exact issue for a gaming PC I just built.
When I select Control Panels>Backup and Restore, I see that Windows Backup has not been set up. Click on "Set Up Backup", and then "Back Up Now" and I'm getting a message : A Volume Shadow Copy Service component encountered an unexpected error. Check the Appliction event log for more info (0x80042302).
When I try to create a System Image using Windows Backup and Restore and get this message: A Volume Shadow Copy Service operation failed. Please check "VSS" and "SPP" application event logs for more info ()x807800A1).
I found this Micrsoft Answers
link explaining how to turn Volume Shadow Copy on, but this does not resolve the issue and I still can't make a system image. Obviously I have to do some more research on Volume Shadow Copy. Is anyone familiar?
Finally I used to use True Image as 3rd party disk cloning software, but my most recent version is several years old. Anyone using this today and happy with it? At this rate, it looks like I'll be using 3rd party solution.