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iPhone XS Max Woke up this morning to a dead XS Max
- Thread starter Koobs
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I did but can’t prove it was related to the Xs max. A couple days before the phone died I got a message on all my devices that a new device has signed into my iCloud account. I don’t have any new devices that would’ve triggered that message.
Just curious - was the replacement iPhone a new "retail" phone, or a "replacement" phone? I'm just curious - either way is fine, and demonstrates Apple's excellent service policy.
The details may vary, but there are at least two ways to distinguish a retail product from a (new) replacement product. To clarify, both are "new" - the replacement is not a returned or refurbished product. A replacement product will have a model number or serial number with a certain letter code, different from a "retail" code. Also, the (new) replacement product may come in a plain brown box rather than the usual white box. I took in my iPhone 6 Plus last year at the beginning of Apple's battery issue. Since Apple did not have any replacement batteries for this model within a reasonable time period, I was given a replacement phone - new and unused, but not in the white retail box, and the SSN (or maybe the model number, I can't remember) was coded as a replacement.
A similar replacement happened with an iPad several years ago - my iPad (under Apple Care) was replaced after I took it in due to problems with cellular reception (compared to our family's 3 other devices). After a limited check at the Apple store, the iPad was replaced on the spot with a new "replacement" iPad. This is excellent service, from the customer's point of view. A few days later, similar cellular issues occurred again. I took it to the carrier's store (AT&T), where it was determined that the SIM card was faulty, so the SIM was replaced. No problems since then. Looking back, the SIM card was probably the cause of the problem all along. Apple's replacement policy was so quick and customer-friendly that this replacement was probably unnecessary. Not complaining ... just pointing that out. And in fairness, AT&T was quick to resolve the issue as well.
The details may vary, but there are at least two ways to distinguish a retail product from a (new) replacement product. To clarify, both are "new" - the replacement is not a returned or refurbished product. A replacement product will have a model number or serial number with a certain letter code, different from a "retail" code. Also, the (new) replacement product may come in a plain brown box rather than the usual white box. I took in my iPhone 6 Plus last year at the beginning of Apple's battery issue. Since Apple did not have any replacement batteries for this model within a reasonable time period, I was given a replacement phone - new and unused, but not in the white retail box, and the SSN (or maybe the model number, I can't remember) was coded as a replacement.
A similar replacement happened with an iPad several years ago - my iPad (under Apple Care) was replaced after I took it in due to problems with cellular reception (compared to our family's 3 other devices). After a limited check at the Apple store, the iPad was replaced on the spot with a new "replacement" iPad. This is excellent service, from the customer's point of view. A few days later, similar cellular issues occurred again. I took it to the carrier's store (AT&T), where it was determined that the SIM card was faulty, so the SIM was replaced. No problems since then. Looking back, the SIM card was probably the cause of the problem all along. Apple's replacement policy was so quick and customer-friendly that this replacement was probably unnecessary. Not complaining ... just pointing that out. And in fairness, AT&T was quick to resolve the issue as well.
I’m pretty sure electronics recycling works differently than you have assumed.
had a similar issue with my XS . Just died one afternoon. Only way I was able to wake it was to hold down the power button and it eventually powered on. Also had an issue where my screen was frozen and the phone wouldn't react. Again, only way to fix it was a reboot. I guess I should take it in but don't want to waste my time and have them run test on it and then say nothing is wrong.
The lady I dealt with at the apple store said my replacement was brand new, however it didn't come in the standard box with the charger, and earphones, etc. I'm guessing they have brand new "replacement phone" stock for people who had issues like I had.
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My 2 month old Max had a similar experience today. Battery was around 40% and I was streaming music from it in my car. I got out to go into the bank and when I came back, the phone was off and wouldn't power on. I read on the apple support forum to press the up volume, then down volume, then hold the power button. That sequence did restart the phone. No signs of anything wrong with it prior to today. I just added Apple Care a couple weeks ago but not sure if I need to make an appt with support or wait and see if it goes dead again.
Can phone support run any kind of diagnostics to see what would cause this or is this something that has to be done in store?
Can phone support run any kind of diagnostics to see what would cause this or is this something that has to be done in store?
Your iPhone died while charging wirelessly and yet you think the 3rd party charger is not to blame?
least this is why apple are so good the service is top quality and if you do need to return a phone it's not an issue
I just had the same thing happen. My iPhone XS Max was perfectly fine 30 minutes ago. Now it is 100% dead. I tried plugging it in and nothing. I only use Apple chargers and I have never dropped this phone or gotten it wet. I bought mine from Verizon so I will be taking it there this evening or tomorrow morning to see what happens.
Had the exactly same experience , with 3 different devices already.
N1 - brand new XS Max , did it on week 1 , repeated on week 2 - phone replaced.
N2 - brand new XS , did it on week 2 - phone replaced.
N3 - brand new XS Max , did it on week 4. No way to replace it anymore
The phone just freezes , black screen and becomes totally unresponsive. After 20/30 secs , it wakes by itself.
What do you guys think? Could there be cases, where this is just software related?
N1 - brand new XS Max , did it on week 1 , repeated on week 2 - phone replaced.
N2 - brand new XS , did it on week 2 - phone replaced.
N3 - brand new XS Max , did it on week 4. No way to replace it anymore
The phone just freezes , black screen and becomes totally unresponsive. After 20/30 secs , it wakes by itself.
What do you guys think? Could there be cases, where this is just software related?
Had the exactly same experience , with 3 different devices already.
N1 - brand new XS Max , did it on week 1 , repeated on week 2 - phone replaced.
N2 - brand new XS , did it on week 2 - phone replaced.
N3 - brand new XS Max , did it on week 4. No way to replace it anymore
The phone just freezes , black screen and becomes totally unresponsive. After 20/30 secs , it wakes by itself.
What do you guys think? Could there be cases, where this is just software related?
I find it hard to believe this would be hardware related with three different phones, so to me, it seems like this could be a possible software error that’s causing the intermittent freezing and the black screen. Especially being that you’re not the only one, and there really is no logical explanation as to what is contributing to the phone failing.
The fix is press the volume up button and then the volume down and then hold the side button until you see the apple logo.
[doublepost=1547843148][/doublepost]I read this is not an issue with PWM OLED screens. Tis is the first AW with a non PWM screen. The phones use PWM but many people complain about it effecting their eyes. I'm sure if Apple moved to non PWM for the iPhone we will see this issue under the same conditions listed here to varying degrees.
[doublepost=1547843148][/doublepost]I read this is not an issue with PWM OLED screens. Tis is the first AW with a non PWM screen. The phones use PWM but many people complain about it effecting their eyes. I'm sure if Apple moved to non PWM for the iPhone we will see this issue under the same conditions listed here to varying degrees.