wont let me renew applecare?

[Infrared]

With ALL Apple products, the warranty period begins when purchased, not received.

note: purchased means when you get charged which is right before they ship.

So the guarantee covers a period when you haven't got it
and can't use it. That's logical

 

[flyinmac]

You have 365 days to get the extended warranty (most companies require at time of purchase, at least Apple gives you a year) there was plenty of time to 'WIN' in this situation.

We're thankful Apple gives us a year to think about it.

Yeah, Sears gave me 30 seconds to think about whether I wanted their extended warranty on an item the other day. I could only think about it before they swiped my credit card. After that (even seconds after that), I would not have the option anymore.

So, 1 year is pretty reasonable. Sure, I'd prefer that the new computers came with a 3 year warranty. But, having a year to debate it isn't bad.

There are cases where Apple has opted to over-ride the policy if you missed by a day. But, almost a week? Well, that is a much different situation. For all they know, your computer just started acting weird and now you want to extend an expired warranty. Not much in it for them at this point.

 

[flyinmac]

So the guarantee covers a period when you haven't got it
and can't use it. That's logical

But, how else could they determine when to start the warranty.

If it was based on the date of delivery, does that mean the date that FedEx says they delivered it to the address? Or, is it the date that you first got the box in your hands (since many people don't get U.S. Mail mail or other packages to their home - like myself I have to go get packages from a mail box / package center). In my case (and probably more than half the people who live in my state), the packages will show as received even though we have not yet received them personally yet.

Or, would the warranty start on the day that you first opened the box?

Or, would it start on the day that you actually turn it on for the first time?

The only date that they can determine 100% is the day you paid for it.

If you want the day you paid for it, and the day you received it to be the same, then buy it at a retail store.

Anytime you purchase anything that requires shipping, you are going to lose part of your warranty period to the shipping delay. It works that way with everything (not just Apple's stuff).

 

[flyinmac]

Call Apple back, and explain to them your situation.
admit to them that you made a mistake and that your sorry. Tell them your willing to go to the apple store, and let a genius look at your mac pro. To verify that it is in good working order. If your nice about it, they may let you slide.

Yes, sometimes that works.

And, sometimes, depending on how much Apple (or a given sales rep) is hurting for the sale, they may contact you.

I've let the warranty lapse on a few Apple items, and received a phone call one week prior to it lapsing and another one the day it was to lapse (and I think on one occasion I got a call after it lapsed).

They can over-ride it. But, they are not obligated to.

I ordered AppleCare for my wife's iBook about 10 days before her warranty was to expire. I was going to have to wait for it to arrive in the mail. And, it was quite possible that it would not arrive in time. So, I asked them if they could insure that I would be able to use it. They put a note in my file to help if the package did arrive late. And, fortunately I received it and was able to register it just in time. I think it was one day before the expiration that I was able to register the code and extend (the package got here just in time).

Now, if I had chosen to buy the AppleCare extension at retail, I could have registered it right away. But, I ordered it to save money (since we get a corporate discount).

 

[flyinmac]

Oh, and just to clarify, I'm not an Apple supporter. I generally dislike them about as much as Microsoft. I view them both with equal approval. I like what they do right, and I dislike what they do wrong.

But, in this case, the blame lies with the customer having failed to do what they needed to do. There was no hidden clause.

Everything was right there. You knew you had one year. It was up to you to ensure you knew when that year was over. Sometimes you have to do things yourself.

It isn't anyone else's responsibility to hold your hand and guide you through every move in life.

If a policy is written, expect that it means what it says. Don't think that 1 year means about one year. It means one year.

If someone agrees to bend the rules for you, then be appreciative. If the rules are enforced, then it is as you should have expected.