Word 2008 for Mac: freezing repeatedly

Discussion in 'Mac Apps and Mac App Store' started by dgarmaise, Jun 19, 2008.

  1. dgarmaise macrumors member

    May 13, 2008
    I have been using Word 2008 for Mac 12.1.0 for 4-5 weeks now. Occasionally, Word freezes and has to close. (Lately, it is more frequent than occasional.) Sometimes the whole computer freezes (I have a 24-inch iMac with 4GB RAM). I notice that when I re-open Word after a freeze, at least one of my settings has reverted to its default vaue. It's the setting for automatically saving documents as I work. The default is every 10 minutes. I set it to every minute. This is important, because I have to rely on the recovery document when I re-open Word. Anyone having similar problems?
  2. ClassAction macrumors newbie

    Aug 4, 2008
    MSFT users I propose a Class Action

    Dear fellow users: I have the same problem. My Word 2008 for Mac would freeze, resulting in loss of data, soon after being opened, and typing in a few keystrokes.

    I looked in several blogs, that suggested Fonts incompatibility, and I bought the excellent Font Doctor X, that was not able to fix the problem. This is definitely intolerable from Microsoft. I am fed up of losing hours of work, and money, dealing with such a problem. This is August 4th 2008, and I suggest that each of you who is reading this post, would just post a small message, stating: "Same here. Class Action a good idea". Maybe, Microsoft would move faster if they understand that it could cost them to disrespect customers. I have a strong Consumer Law background, and believe me, this one will hold court properly.
  3. frozen macrumors newbie

    Nov 9, 2008
    Word 2008 freezes

    Same problem for me, even when leaving the computer with word running, it freezes after a while. It happens very regularly, that is, at least once every 10 minutes.
  4. SnowLeopard2008 macrumors 604


    Jul 4, 2008
    Silicon Valley
  5. frozen macrumors newbie

    Nov 9, 2008
    surprise me:)

    Reinstalling does not help, have reinstalled OSX as well as OFFICE2008 several times. My word file might be corrupt, have seen some postings on corrupted paragraphs on other sites, I do believe it is a bug in word.
  6. frettedfive macrumors newbie

    Jun 23, 2003
    Dallas, TX
    I had the same problem with Word in Office 2004 for Mac. I upgraded to Office 2008 hoping that the freezing issue would be resolved. No such luck. I've trained myself to hit "Command+S" frequently while using Word. It's VERY frustrating to take notes in class only to lose some or all of them when it decides to freeze.
  7. SLohrer macrumors newbie

    Nov 24, 2008
    Word 2008 freezes for me too, at least a couple of times a day. It was stable for a couple of months (well, as long as I save documents every few seconds whenever I use Find), but in the last few weeks it's been awful again--freezing after just a few minutes of editing a document.

    Did anyone notice a difference after an update?
  8. frozen macrumors newbie

    Nov 9, 2008
    no change after update

    No, I have never experienced any changes after any updates, and I do update as often as there are updates available.
    I am sure that there is a bug in MS Word 2008.
    Has anyone seen if the same problem occurs with the same document when imported into Word 2007 for Windows?
    Are there any programs that can repair what might be corrupt .DOCX files? I have not found any programs that can repair Word 2008 documents.
  9. nadyne macrumors 6502a

    Jan 25, 2004
    Mountain View, CA USA
    What kind of problems are you having with .docx files?

  10. frozen macrumors newbie

    Nov 9, 2008
    I am using a Mac Mini 1.83 GHz, 2GB memory, and a Samsung 245T, 1920x1200, with word 2008.

    I have so far only experienced this with one document which I have been working on for several years. No graphics, but some 60 pages with lots of footnotes.

    I do not have to do much in order to have word to hang, nothing actually. Sometimes I only have to open the document, and after a while, less than one minute, the computer hangs. Best way to have it hang is to do a lot of cut and paste, or work with the footnotes.

    I have read http://word.mvps.org/Mac/DocumentCorruption.html. Procedure two did not work for me. My document is full of unicode characters, and I do not want to lose anything as it would require a lot of extra work. The document is originally from a PC, but I have made a lot of changes and can not use the original document anymore.

    So, right now I only have the .DOCX document, and I do not want to lose any characters or formating.

    Personally I am quite convinced that I should try procedure four on http://word.mvps.org/Mac/DocumentCorruption.html, but I do not really know what I am looking for...

    I have probably sent more than 50 error reports to Apple. Would be great if MS could fix this so that word fixes the errors in the document rather than having me throwing things around me in frustration...
  11. x986 macrumors regular

    Sep 12, 2008
    Just bought two refurb. mbp for college daughters. Now I find they want to run MS Works, not Apple. Now I find it crashes. Where does that leave a poor(er) dad?
  12. nadyne macrumors 6502a

    Jan 25, 2004
    Mountain View, CA USA
    It's pretty much impossible to guess what you're looking for. The divide-and-conquer tactic is first and foremost about figuring out where the problem might lie -- and knowing where the problem is located is half the battle.

    You divide the document in half and figure out which half is still having trouble. Since you're seeing problems happening in this particular document pretty much immediately after you've opened it, it seems like you'll be able to quickly narrow down where the problem might lie. Divide it in half, pick one of the halves, and start typing "the quick brown fox" over and over again. If you can do that for a couple of minutes and nothing happens, do the same thing on the other half. Once you figure out which half of the document has the problem, do it again. Wash, rinse, repeat. :) Eventually, you should get to a point where you have a reasonably narrow range of the document where the problem is located, and then you can carefully comb through that section to see if you can figure out what you're seeing. This technique is just as much about figuring out where you don't have problems, because then you don't have to waste any time/energy looking at stuff that's perfectly okay.

    You might also want to try posting to the Word:Mac public forums. Lots of Word experts hang out there, and they help out folks who are running into problems. If you go through the divide-and-conquer tactic and figure out where the problem is located but can't figure out what it might be, they're likely to be able to help you figure out what's happening.

    Also, if you're coming to Macworld Expo in January, swing by our booth -- 'most everyone in there is a member of the technical team, so you might be able to explain what you're seeing to one of the Word developers or testers and get some assistance that way. But that's not until January, so if I were in your shoes, I'd go through the divide-and-conquer method first and see where you get with that.

  13. frozen macrumors newbie

    Nov 9, 2008
    I have turned my original document into several now. Some of the pieces are still hanging repeatedly. Other are fine. One of them hangs even in when converted to .doc. It seems as if OpenOffice can handle them though, but openoffice makes a mess of the formating. Anyhow, I will continue to turn the documents into smaller and smaller pieces.
    You are right, this is the best way to do it, I will continue...
    Thanks for the link, I will check it!
    I am on the other side of the Atlantic so no macworld for me.
  14. compartir macrumors newbie

    Feb 15, 2009
  15. nono macrumors newbie

    Apr 1, 2009
    Possible FIX...worked for me

    The problem comes from "Spelling and Grammar..." which is set to 'Check spelling as you type' and 'Check grammar as you type' in the Preferences.
    So just uncheck those. It should fix your probem.
    And please, let me know if this works...

    nono :)
  16. SLohrer macrumors newbie

    Nov 24, 2008
    I had a lot less trouble with hanging after I started shutting my MacBook down every night. I tried that after hearing it's a fix for AutoComplete's tendency to get the date wrong. I also do frequent saves, and if things seem logy, I save the file and it seems to perk up again.

    As for corrupt documents, I had one a while back that I could open and work with but a PC user couldn't open. I selected everything but the final paragraph mark, copied and pasted it into a new document, and it opened fine for the PC user after that.
  17. Consultant macrumors G5


    Jun 27, 2007
    Old thread...

    Need to update. office 12.1.0 is pretty unstable.
  18. Saladinos macrumors 68000


    Feb 26, 2008
    First, try to find out if it's a problem with a particular document. This can happen sometimes. Try copying all the information in it (CMD+A, CMD+C) and pasting it in to a new file and saving. Use the new file for a bit and see if it still crashes. Try resaving the original file in another format that both applications understand (like the Word 2003 format).

    You can also try opening the .docx file in another program. Try the free TextEdit.App which is pre-installed on your Mac, or Apple's Pages or even another office app such as OpenOffice. All of these can open DOCX files. If it comes to that, you may even want to give Google Docs a try.

    Microsoft applications for OSX tend to be rubbish in my experience. It's nice that they're offered, but really, iWork is the way to go for a Mac office suite. Keynote is the best presenting application on any platform; Numbers is quickly gaining support; and I've just written a 40-page university report with Pages and found getting the layout I want to be a breeze after years of tearing my hair out in front of Word.

    MSN Messenger still lacks Video and Audio chat support too, even though Skype seems to do cross-platform chatting just fine. You can do so much better than Microsoft.
  19. dgarmaise thread starter macrumors member

    May 13, 2008
    (1) The problem is sporadic. It can happen repeatedly over a few hours or days; and then not happen for weeks. Right now, I haven't had a problem for weeks. (2) It is my impression the problem is only with certain documents, usually long documents, but I can't identify precisely what it is that makes these documents problematic. I have tried various ways of "uncorrupting" such documents. Things seemed to get better for a while, but then the problem started up again. (3) I have turned my spell and grammar check off, as suggested in a posting above, but I a skeptical about whether this really is a solution to the problem. And I miss the spell check feature!
  20. nono macrumors newbie

    Apr 1, 2009
    Too much for word...

    Hi, Please let me know if removing the automatic 'check spelling and grammar' works. My word was freezing when I was opening large files, with lots of text to 'check'. I think it was too much to check at once for word and so it was freezing after a few seconds.
    Now what I do is that I have this feature turned off. I type my text, and at the end, I run the 'spell and grammar check'. Again, might not be the perfect solution since you have to remove this automatic feature but worked for me.

    Oh, forgot to mention that I had tried every possible suggested solution before (Validate Fonts, remove/re-install office, etc) and nothing worked...
    Found this one by myself :) and seems to fix the problem (at least for me).
    Good luck.
  21. bigjoesdca macrumors newbie

    Mar 27, 2008
    Word 08 constantly freezing up.

    just FYI dgarmaise

    I have been having repeated issues like this with our business office users when using Word 08. After turning off check spelling as you type and check grammar as you type the freezing goes away.

    I am curios though when Mac is going to FIX THIS ISSUE.
  22. dgarmaise thread starter macrumors member

    May 13, 2008
    nono: Lo and behold! I think that deselecting "check spelling and grammar" actually worked. I am currently working on a big file that was crashing every minute or two. I deselected spelling and grammer checks, and the file has been stable ever since.
  23. dgarmaise thread starter macrumors member

    May 13, 2008
    No sooner had my last post left my keyboard, but the bloody Word 2008 for Mac programme choked on my large file and froze, twice! Weird.....
  24. bmacir macrumors 6502

    Apr 2, 2009

    What worked for me was to disable the grammar autocorrection.

    I had an unusable word application and now it's as stable as ever. Crazy uh?
  25. ronald2009mac macrumors newbie

    Nov 9, 2009
    I am currently in trouble with the same problem on Microsoft word 2008 which keeps on hanging...I tried what you said and it works. However, given the voluminous words typed in MSWord, how do we sytematically check the spelling without doing it in another PC which is not Mac, since the spell check was unchecked and if activated, MSWord will hang again?Thanks

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