I have the following issues with Word 2016. 1.) Importing Encapsulated PostScript (EPS) files into a .docx document results in a mirror-image reversal of the document. Performing the same task with Word 2011 or Word 2007 is successful. I use this as a workaround. 2.) Cross references, captions, page numbers, tables of figures, contents, etc. do not update except for printing or saving as a PDF. Sometimes the reference changes its font, font size, becomes bold, etc. Hundreds of cross references must then be manually updated and reformatted after they are reset. 3.) Word:mac 2016 64bit launches more slowly than Word:mac 2011 32bit. Opening a large (390 page) file takes the same amount of time in either app. I called Microsoft Support US (866-425-1856) yesterday and was informed that I had reached the Windows Word team. After some minutes I was passed to the Word:mac team, through a noisy connection. I had to start from the beginning and repeat everything. The person who answered was very friendly but could not, or would not, help me. She considered my issues file specific and she said that Microsoft did not support issues with files. They only helped with installation and licensing issues. Only after a great deal of effort did I manage to convince her that issue (1.) was provably an application issue. I asked her to pass all three issues to Microsoft's Mac Business unit so that these could be added to the list of bugs with Word:mac 2016. She said that I could get support from Microsoft by paying more money. I could • Subscribe to Office 365. • Purchase one month's worth of support. • Purchase one year's worth of support. What kind of company ships a provably buggy product and then charges customers money and time to repair it? It was a waste of money and time to purchase Microsoft Office:mac 2016 for $229.99. I waited until they finally went 64-bit, figuring that they would have shaken out most of the bugs I was likely to encounter. There was no improvement in performance and there are more bugs. Since Microsoft Support supports profits and not customers and not Microsoft Mac Business Unit (MBU) coders who fix bugs, does anyone know how to submit a bug report to the MBU? It seemed that back when Roz Ho ran the MBU it was easier to report bugs. Eric Wilfred runs the MBU now (https://en.wikipedia.org/wiki/Macintosh_Business_Unit) I wonder how one can report bugs. If any reader knows, please post here. Thanks, Mark My Microsoft Incident Number is 1365829563. Mac OS X Sierra 10.12.1 Microsoft Word:mac 2016 15.28 (161115), rMBP 15" mid 2015 2.8GHz i7, 16GB 1600MHz DDR3, 1TB SSD.