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iPad Word of warning about new iPad

G

Girlsmouth

macrumors regular
Original poster
Jul 31, 2019
103
45
I
171711dc56083c026085404b23de942f.jpg

had a battery issue with the new iPad Pro 2020 11 inch.
Apple support said send it in for replacement. Great. Had iPad shipped to them was alarmed to get an email saying they had found a hardware problem to pay or get broke iPad back.

Now I’m concerned so called straightaway.
Apparently my 2 week well looked after iPad was bent.
They sent me photos and honestly I would never have noticed having unboxed and placed it straight in a case.

In the 3 hour phone call they agreed to waive all fees which is a huge relief but CHECK THOSE SHINY NEW IPADS AS SOON AS YOU OPEN!!

I’ve included the bend pics
 
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forums.macrumors.com

iPad Pro's bending issue (merged)

Hi all, I have just noticed that my brand new iPad Pro (bought on launch day) is very slightly bent. I was randomly looking at it from the side and it didn’t seem straight. I put it up against something known to be straight (ruler, Apple Pencil) and the iPad is apparently slightly bent. It has...
forums.macrumors.com forums.macrumors.com
 
Wish I was kidding! Was stressing throughout the 3 hour call I couldn’t believe they were asking me to pay!
They said it could have came out of box like that or I could have caused it but bending isn’t covered by their warranty regardless!
 
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The support guy played the hero and said he was gonna take full responsibility for it

They’ve sent me a replacement.
To be honest I think it took them 3 hours between themselves to see how ridiculous it was trying to squeeze money out of me for a bend that personally I can’t even see considering they sent me a battery faulty iPad!
 
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Looks bent to me. Hold something straight (like a credit card) against the picture, and you'll see it. The whole iPad appears to bend "out" to the left of the picture.
 
Girlsmouth said:
I
171711dc56083c026085404b23de942f.jpg

had a battery issue with the new iPad Pro 2020 11 inch.
Apple support said send it in for replacement. Great. Had iPad shipped to them was alarmed to get an email saying they had found a hardware problem to pay or get broke iPad back.

Now I’m concerned so called straightaway.
Apparently my 2 week well looked after iPad was bent.
They sent me photos and honestly I would never have noticed having unboxed and placed it straight in a case.

In the 3 hour phone call they agreed to waive all fees which is a huge relief but CHECK THOSE SHINY NEW IPADS AS SOON AS YOU OPEN!!

I’ve included the bend pics
Click to expand...
Another one of these threads where the bending is impossible to find? Where is the bend?
 
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Reactions: RevTEG and Ghost31
Unbelievable, would love to see the chat transcript. Or was it all on the phone? (If so, wow, sorry)

The right edge (back of iPad) on the photo is perfectly straight. The left edge (front of iPad) has a curve on the corner (opposite the camera bump). But with the back of the iPad being perfectly straight it is pretty clear to me that this is 1. A manufacturing defect and the glass was never properly seated. Or 2. The service tech was not able to correctly reinstall the glass after replacing the battery.

Either way, entirely Apple’s fault and you deserved to have the repair covered free of charge. Was this an third-party service center?
 
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