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Worried About My New MacBook Pro

L

LoveMyMacPro

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Original poster
Aug 22, 2015
239
235
Hi,

I got a rMBP 13 inch on Friday. 8GB RAM, 256GB SSD. Latest model. Since then Safari has crashed once and Mail has crashed once. No harm done either time and both were back up and running in seconds, but this concerns me because it's a brand new computer. I realize crashes happen regardless of OS or model of computer, but should I be worried? I am really happy with the computer and have had no other problems at all. It's fast, smooth and responsive. This is my first Mac since college (1992) so I guess I am what you'd call a noob.
 
LoveMyMacPro said:
Hi,

I got a rMBP 13 inch on Friday. 8GB RAM, 256GB SSD. Latest model. Since then Safari has crashed once and Mail has crashed once. No harm done either time and both were back up and running in seconds, but this concerns me because it's a brand new computer. I realize crashes happen regardless of OS or model of computer, but should I be worried? I am really happy with the computer and have had no other problems at all. It's fast, smooth and responsive. This is my first Mac since college (1992) so I guess I am what you'd call a noob.
Click to expand...

I also own a 2015 13" retina MacBoo Pro with 8GB RAM and 256GB SSD and have not any crashes related to Safari or Mail. I did have a issue where the OS X Window server was crashing. I tracked down the issue to a Wacom tablet driver causing the issue.

Open the Console application located in /Applications/Utilities folder and look for crash logs that end with ".crash" around the date and time that the crash happened. Post them here using the QUOTE /QUOTE tags. Need to see what is causing the crash.
 
Here are the crash files. Holy crap..seeing that Console freaked me out. So many errors and alerts.......

Okay well this forum refuses to let me post the crash logs. Said they were too long to paste and when I try to upload the files it won't let me do that either...they are grayed out. I am so frustrated....
 
LoveMyMacPro said:
Here are the crash files. Holy crap..seeing that Console freaked me out. So many errors and alerts.......

Okay well this forum refuses to let me post the crash logs. Said they were too long to paste and when I try to upload the files it won't let me do that either...they are grayed out. I am so frustrated....
Click to expand...

Try using pastebin.com
 
My friends with Macs are telling me I need to take it to the Apple Store and that I have a bad machine...I hope not. I am freaking out right now. It's been a very rough month already.
 
LoveMyMacPro said:
My friends with Macs are telling me I need to take it to the Apple Store and that I have a bad machine...I hope not. I am freaking out right now. It's been a very rough month already.
Click to expand...

That is a good suggestion and take it to the Apple store to have it looked at.
 
Are there supposed to be so many entries in Console? I've got pages and pages....lots of notifications and some errors. I'm sorry for the stupid questions.
 
I dont think its something wrong with the hardware.

What applications do you have installed?

mail app crashed because of EXC_BAD_ACCESS (SIGSEGV)

BAD ACCESS errors happen if its really a software bug or "creates" a software bug if some things dont play nice together. This can happen if the computer tries to address memory that isnt there.


Look at this maybe the suggestions there help it worked out for the guy after he installed OS X again I dont know what screwed his install up.
https://discussions.apple.com/thread/3734077

But things you can do first:

Make a fresh User account and try this account if it happens there.
Uninstall not needed applications for OS X, I dont mean apps you dont regularly use, I mean apps like some cleaner software, some anti virus software and other stuff.
Try use disk utility and repair permissions for the drive. Even though it looked like a memory related error, maybe it was a swap file


Are there supposed to be so many entries in Console? I've got pages and pages....lots of notifications and some errors. I'm sorry for the stupid questions.
Click to expand...

Yes. There is always a bunch of stuff, apps that log stuff, apps log errors which happen what is nothing to worry about if something is unavailable etc. Dont be scared
 
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bennibeef said:
I dont think its something wrong with the hardware.

What applications do you have installed?

mail app crashed because of EXC_BAD_ACCESS (SIGSEGV)

BAD ACCESS errors happen if its really a software bug or "creates" a software bug if some things dont play nice together. This can happen if the computer tries to address memory that isnt there.


Look at this maybe the suggestions there help it worked out for the guy after he installed OS X again I dont know what screwed his install up.
https://discussions.apple.com/thread/3734077

But things you can do first:

Make a fresh User account and try this account if it happens there.
Uninstall not needed applications for OS X, I dont mean apps you dont regularly use, I mean apps like some cleaner software, some anti virus software and other stuff.
Try use disk utility and repair permissions for the drive. Even though it looked like a memory related error, maybe it was a swap file
Click to expand...


I appreciate your help. Can you tell why Safari crashed? I will check those things up. I set this up a as new computer and OS X is fully updated. I'm not having any problems with slowness, lag or anything like that. Just those two crashes. I am ordinarily not concerned by app crashes because they just happen, but since this computer is barely two days old, it does concern me.
 
Last edited:
I have MS Office 2016, Sophos, FireFox, Skype, Full Deck Solitaire, Moonlight Mahjongg and iSyncr. Everything else came with the computer.

I did a chat with Apple Support, he seemed to think they were just random glitches but set up a screen share and had me do Disk Verify. It seemed to be going fine and said in green the disk appeared okay but then the computer rebooted. Is this normal for Disk Verify or do I have an SSD issue?
 
Well its the same error.

This is from the log of safari
Application Specific Information:

objc_msgSend() selector name: isValid

This is from mail
Application Specific Information:

objc_msgSend() selector name: respondsToSelector:

Those where the methods which provoked the crash, but its really difficult try tell from that what the actual problem was. It may have tried so send a message which failed. Or failed while trying to access something from memory while it tried to do that. Those arent problems which are serious in my opinion and you dont have to think you mac is broken. There may be some problems with the user account or the os install itself but I cant really speculate more.


Hm I dont know if the computer reboots after a disk check, have not made one in a long time but if it said the disk was okay then it should be okay. Did you just do verify or repair permissions too? Its a good thing to do.


With Sophos its always the thing if such software is needed on a mac, more if you live in windows enviroment and dont want to give them some malicious files which dont affect you but I would try a fresh user account without apps like Sophos. Just use one for a couple of days and look if it crashes too.


Do you live on your memory limit? You can look in activity monitors memory pane at the memory pressure level is it green yellow or red most of the time?
 
bennibeef said:
Well its the same error.

This is from the log of safari
Application Specific Information:

objc_msgSend() selector name: isValid

This is from mail
Application Specific Information:

objc_msgSend() selector name: respondsToSelector:

Those where the methods which provoked the crash, but its really difficult try tell from that what the actual problem was. It may have tried so send a message which failed. Or failed while trying to access something from memory while it tried to do that. Those arent problems which are serious in my opinion and you dont have to think you mac is broken. There may be some problems with the user account or the os install itself but I cant really speculate more.


Hm I dont know if the computer reboots after a disk check, have not made one in a long time but if it said the disk was okay then it should be okay. Did you just do verify or repair permissions too? Its a good thing to do.


With Sophos its always the thing if such software is needed on a mac, more if you live in windows enviroment and dont want to give them some malicious files which dont affect you but I would try a fresh user account without apps like Sophos. Just use one for a couple of days and look if it crashes too.


Do you live on your memory limit? You can look in activity monitors memory pane at the memory pressure level is it green yellow or red most of the time?
Click to expand...


It's mostly green. Safari hasn't crashed since. I do remember before the crash I had Yahoo Sports open and Safari did not seem to like the fact it was trying to autoload videos. I got an unresponsive script notification. I wonder if that had something to do with it.

You have been very helpful, thank you very much. I wasn't sure about needing an anti-virus either. I know actual viruses for Mac are rare but adware crap isn't uncommon.
 
I can't find any info on this at all. Is it normal for the system to reboot during a disk verify? I remember it saying in green the disk seems okay, then it continued for a couple minutes and then rebooted. Unfortunately I didn't see what happened right before the reboot. I'll try it again to see if there are any errors.
 
The unresponsive script could as well caused it. Its very difficult if its only happened once each. If it happens again and again just post again and we can look further

I use chrome and while chrome is a real memory hog, my 2011 mac with 4GB ram really doesnt like autoloading videos either.

And about the viruses, well there are no real viruses. If there is a malicious app, you gave it the permission to install. So if there happens some shady download and it asks for your password, deny it. The stories on here on the frontpage with the exploits are more specific cases with hardware plugged in, other people have to physically use your machine etc. That a whole different world. I dont use an antivir program on my macs. I just dont see the need for it and everything is fine. Just dont install crap from somewhere deep in the internet. But the main thing, I dont like anti virus apps to eat up my cpu cycles to check every freaking file

Hope this helps
 
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I just did a disk verify and it was fine. No issues and no reboot! I wonder if the reboot had to do with the fact I was connected to Apple Support via screen share? Here's the log:


Screen Shot 2015-08-23 at 5.59.01 PM.png
 
I would suspect that Sophos is the culprit. Antivirus is almost as bad as having a virus. If it were me, I'd back up with time machine or CCC, and do a full wipe/reinstall and go forward without Sophos. I would bet good money your problems disappear.
 
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Why do you even have an antivirus? Reboot while holding D, run the hardware test. If it comes back negative, reinstall OSX.
 
Even if you have an antivirus for your Mac, there's really no need to keep it constantly running in the background, hence why you're having these weird issues.
 
LoveMyMacPro said:
I have MS Office 2016, Sophos, FireFox, Skype, Full Deck Solitaire, Moonlight Mahjongg and iSyncr. Everything else came with the computer.
Click to expand...
Start from scratch, format, make a clean new OS X install and keep this useless stuff away from your computer - at least for the beginning. I'm pretty sure your Macbook will work like a charm.
 
I wouldn't have a clue how to reinstall OS X, but it would probably be a good idea to learn.
 
Its just OSX. I'm running 10.10.5 on a brand new SSD on a clean install and I've had similar issues. Do a clean install perhaps, as everyone else suggests to make sure that theres no issues.
 
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