I recently purchased a new iphone 3g on 9-22-08. It was going to replace my first generation iphone that I had purchased right after they were released. I gave my first generation iphone to my wife for her to use and I would get the new 3g with 16gigs of storage. (We live in Alaska without 3g service) After less then a month of use I dropped it from about 4 feet while going into my house. There was no damage to the phone and I placed it in my pocket. I pulled the phone out a few hours later and a few cracks had formed in the bottom left corner of the glass. A few hours later more cracks had formed and spider webbed out. The phone still worked great but I now had a crack in the glass. I wasnt too worried because I had been using apple products for years and had to call customer care a few times before.
My experience has always been very professional and they were always very eager to help and solve my problem. I often get a prepaid shipping box within a day after calling. I called that night and got a guy who right off the bat said that he couldnt help me. It was my fault that I dropped it and there was nothing he could do. He told me to try and sell the phone on eBay so that I could get some of my money back. He said call and claim it on my home owners insurance so they would pay for it. He said call your credit card company and have them cover the cost of the new iphone with a buyer protection program. I thought I was on the phone with someone from Microsoft. I have never been treated like this from apple in 10 years I have been working with them.
So I had purchase a first generation iphone in July of 07 and it suffered no damage after being used for over a year and suffered numerous accounts of abuse with no ill effects. Then I get a new iphone 3g and it cracks within a month of use.
The next day I called apple back and explained my problem to another customer service rep and he was much more helpful. He said that broke glass is often not covered under warranty unless the glass was defective. (I believe it was) He still said he would send a box for me mail it back so that they could look it over. I got my phone back on Wednesday night with a note that said it would not be covered under warranty. I guess I am just stuck with an iphone with broken glass.
At this point I guess this is just a rant but if anyone has any ideas I would appreciate it.
My experience has always been very professional and they were always very eager to help and solve my problem. I often get a prepaid shipping box within a day after calling. I called that night and got a guy who right off the bat said that he couldnt help me. It was my fault that I dropped it and there was nothing he could do. He told me to try and sell the phone on eBay so that I could get some of my money back. He said call and claim it on my home owners insurance so they would pay for it. He said call your credit card company and have them cover the cost of the new iphone with a buyer protection program. I thought I was on the phone with someone from Microsoft. I have never been treated like this from apple in 10 years I have been working with them.
So I had purchase a first generation iphone in July of 07 and it suffered no damage after being used for over a year and suffered numerous accounts of abuse with no ill effects. Then I get a new iphone 3g and it cracks within a month of use.
The next day I called apple back and explained my problem to another customer service rep and he was much more helpful. He said that broke glass is often not covered under warranty unless the glass was defective. (I believe it was) He still said he would send a box for me mail it back so that they could look it over. I got my phone back on Wednesday night with a note that said it would not be covered under warranty. I guess I am just stuck with an iphone with broken glass.
At this point I guess this is just a rant but if anyone has any ideas I would appreciate it.
