If Verizon was the last cell phone company in the US I'd rather use a tin can and string. I seriously wouldn't have a cell phone. I hate them. That. Much.
I think it's silly when people spew comments like this because 95% of the time all the other carriers have the same "horrible" qualities.
People, all carriers are in the red. No carrier makes profit except maybe some will start to very soon like Verizon. The policies they have that are annoying are necessary. It's hard covering the face of Americas borders with reception. Very expensive there Johnny.
All carriers have pros and cons:
Verizon: pros, most expanded technology most likely to work in rural areas but it's not necessarily a better technology. Just came out earlier and has been spreading longer. They have a strong business model and reputation.
Cons: They are not GSM, not global. The most expensive service in value to money ratio. They suffer from inconsistent customer service like every other carrier with large call centers filled with low wage employees.
Sprint: has a boldness for date and data plans. In theory have the coverage of Verizon but with more unique data plans and data services.
Cons: the most inconsistent and stupid customer service especially when calling in. They have a history of being glitchy and their infastructer is problematic. Their customer base is awkward.
AT&T pros: iPhone, Global GSM, rollover min, the service is perfect unless you live in the mountains, (or ny).
Cons: They suffer from inconsistent customer service like every other carrier with large call centers filled with low wage employees. Not as much coverage as verizon in rural areas like mountains because GSM is a relatively newer tech.
TMobile: best customer service in the industry. Trendy phones. Best money to minute ratio in the industry with huge values for minutes. Global.
Cons: They suffer from inconsistent customer service like every other carrier with large call centers filled with low wage employees. They have the reception least likely to work in the mountains.
No carriers suck except for sprint. As for the others, people expect too much and don't understand the real life logistical service challenges these multi billion dollar carriers have. It's a little more complex than people realize. Neither Verizon nor AT&T suck. They are just doing the best they can with the challenges they have to work with.
People talk about doing away with ETF fees and contracts and selling phones straight but that would eat in into their profits and they would not be able to expand their networks which is the other primary complaint. It has to be the way it is or it would not grow.
It took the landline industry 30 years to even out and the cell phone industry only 7.
I;m quite sure those cellular lobbyists won't let this happen heh 
