Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

KevinMHC

macrumors member
Original poster
Nov 5, 2012
66
65
Just received my refurb 13" rMBP and noticed the rubber around the screen is misaligned:

Rfw1jJ4.jpg


would you return or exchange ?
 
No I wouldn't return it based on the picture. I could easily live with and overlook it as long as it didn't pose a functional problem.

However, if you're not happy with it, take it back for an exchange.
 
Just received my refurb 13" rMBP and noticed the rubber around the screen is misaligned:

Image

would you return or exchange ?

If it isn't pulling out of the bezel and doesn't affect the operation (like closing the lid), I wouldn't be bothered by it.
 
it doesn't affect anything at all... but it is kind of annoying.

Since this is a refurb, Could I exchange this in store? or would I have to contact apple and have it shipped?
 
Can it be simply pushed back into place with your thumbnail?

You're asking us but you are the one who needs to make that choice. Depends on how much it bothers you! Apple will probably take it back, but it's up to you to decide if it's worth the hassle!
 
Can it be simply pushed back into place with your thumbnail?

You're asking us but you are the one who needs to make that choice. Depends on how much it bothers you! Apple will probably take it back, but it's up to you to decide if it's worth the hassle!

yea i tried pushing it back but it seems like the glue there is weak and can't hold it in place or the rubber is disfigured
 
If it bothers you, return it. If you are sure you can't fix it. I would try a tiny, tiny bit of glue on the end of something pointy, then get it in the right place and hold it there for a while. Wouldn't recommend it to people unless they are 100% sure they could fix it without leaving any trace of it though. Also, i guess there would be some warranty issues.
 
i would exchange for a different one in a heart beat, the sag WILL ONLY GROW a time goes by. exchange it now while you can.
 
Since this is a refurb, Could I exchange this in store? or would I have to contact apple and have it shipped?

Why not contact Apple and find out what your options are? You may be able to take it into a store and have it exchanged, or they may just replace the display. I'm sure there is an option to send it in for repair as well.
 
No I wouldn't if it was brand new and not a refurb maybe but as it is no.
 
I would return it.

Although it doesn't seem like a big deal now, the problem will likely persist and worsen in the future.

It will also take off a portion of your MBPs value in general (i.e. resale).
 
Easiest thing to do is if you have an Apple Store nearby, is to make a Genius appointment and see if they can fix it on the spot.

They would probably be open to repair or exchange no questions asked. Personally I'd be obsessive enough that it would bother me, and I'd end up exchanging it.

I wouldn't return it, refurbs are usually really good quality (at least from Apple).
 
Have you invested time in setup? As a developer it takes me a long time to set a machine up. If you have, fix first, then return.

I'll admit to hanging on to dogs over the years (PC laptops) that I WISH I returned. Broken clamshell on an old Toshiba, squeaky keyboard, etc. I now have a few days "break-in" where I scrutinize but don't invest any time or get too attached ;)
 
That kinda thing bugs me too... OCD kickin in.

You could make it symmetrical and do the same thing on the other side?
 
Return it while you still can, rather than later on wishing you did. It bothered you enough to start this thread, it'll bother you later on..
 
Return it. That would definitely bother me, and I can only imagine the material falling out further down the line.
 
No, don't return it. Contact Apple and ask them to repair it. If they can't/won't, then return it.
 
It is significant enough to warrant a replacement... However if it was me I wouldn't bother - I'm too lazy to go through the hassle of returning it over a minor problem like that. Besides, unless you baby it for it's whole life your MacBook will probably get dings, dents and scratches much worse than that ;)
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.