Wrong apple watched gifted to me..

Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
Hey,

I was lucky enough to have been given an Apple Watch 2 the other day as a gift.
However the watch I received is the wrong size, 38mm, which isn't any good for me as I have wide/big wrists.

I was hoping to be able to get someone at an Apple Store to facilitate me swapping the 38mm for a 42mm in some way.

I was able to get out of the generous friend that they bought the watch roughly 2 months ago.

I'm really hoping it's not going to pose a problem and can be swapped somehow.

Has anyone got any tips/info or suggestions about this that would help this situation??

Thanks in advance
 

slappypig

macrumors member
Jun 26, 2015
78
66
Earth
Hey,

I was lucky enough to have been given an Apple Watch 2 the other day as a gift.
However the watch I received is the wrong size, 38mm, which isn't any good for me as I have wide/big wrists.

I was hoping to be able to get someone at an Apple Store to facilitate me swapping the 38mm for a 42mm in some way.

I was able to get out of the generous friend that they bought the watch roughly 2 months ago.

I'm really hoping it's not going to pose a problem and can be swapped somehow.

Has anyone got any tips/info or suggestions about this that would help this situation??

Thanks in advance
Go in and be honest. Have you opened it? Taken off all the various plastic pieces? Ripped the box?

The more it looks new in box the better IMHO.
 
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Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
Go in and be honest. Have you opened it? Taken off all the various plastic pieces? Ripped the box?

The more it looks new in box the better IMHO.
Yeah it's been opened and the plastic gone but I haven't used it.

I'm just a bit worried that given it was purchased a while ago although gifted to me recently that that might cause a problem when I'd be more than happy to pay the difference for a larger one..
 

slappypig

macrumors member
Jun 26, 2015
78
66
Earth
Try Apple as I've learned the worst that can happen is they say no - if they don't budge then I suppose you could sell the watch online and use the funds towards the 42mm you want.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
33,491
34,581
Yeah it's been opened and the plastic gone but I haven't used it.

I'm just a bit worried that given it was purchased a while ago although gifted to me recently that that might cause a problem when I'd be more than happy to pay the difference for a larger one..
If it's opened and you don't have proof of purchase, as it's two months past the return period as you noted, I doubt Apple will make an exception in your situation

It's not that Apple can't assist you, but for them to accept returned hardware unknowingly where it was purchased from/date can be an issue for certain reasons.

Your second option would be to sell it and upgrade from there.
 
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Newtons Apple

Suspended
Mar 12, 2014
22,757
15,222
Jacksonville, Florida
Try Apple as I've learned the worst that can happen is they say no - if they don't budge then I suppose you could sell the watch online and use the funds towards the 42mm you want.
Agreed. I watched a brand new iPhone dropped and busted on the concrete sidewalk just outside the Apple store and one of the geeks replaced it with a brand new boxed device. Made me a life long customer.
 

Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
If it's opened and you don't have proof of purchase, as it's two months past the return period as you noted, I doubt Apple will make an exception in your situation

It's not that Apple can't assist you, but for them to accept returned hardware unknowingly where it was purchased from/date can be an issue for certain reasons.

Your second option would be to sell it and upgrade from there.
I know it was purchased at my local store so they'll have a record of that sale
[doublepost=1490718191][/doublepost]
Agreed. I watched a brand new iPhone dropped and busted on the concrete sidewalk just outside the Apple store and one of the geeks replaced it with a brand new boxed device. Made me a life long customer.
Apples customer service is in a league of its own. I'm not sure how this one go though. In the past they've always been very good with any issues I've had
 

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,194
1,354
London
I know it was purchased at my local store so they'll have a record of that sale
[doublepost=1490718191][/doublepost]

Apples customer service is in a league of its own. I'm not sure how this one go though. In the past they've always been very good with any issues I've had
I think the only issue they may have is the fact you've opened it.
 
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csurfr

macrumors 68020
Dec 7, 2016
2,310
1,746
Seattle, WA
Apple can look up any serial number for a product and tell you exactly where it was sold originally; I once looked at an iPad Pro on Craigslist which the owner said that it was purchased at Apple. I called them with the Serial and they said within minutes "it was purchased at Wal-Mart.

Point being, they know.
 

TxWatch

macrumors 6502
Nov 30, 2015
439
107
Texas
I had a similar situation where I received a 128 GB iPhone 6 as a door prize from my work. Since I already owned an iPhone 6P, I had no use for it. It had been purchased several months prior with a large order of Apple products at our corporate office, so I had no access to the receipt. It was still new in the shrink wrap and when I went into my local Apple store, they were NOT able to determine where it was purchased. (maybe because it was a large corporate order)

I finally spoke with the store manager and he was not willing to trade a brand new, still in the box iPhone, for something else in his store. (I was going to buy two Watches for myself and my wife) He said I would have to sell it some other way. As of today, it is still sitting at home in the shrink wrap... :(

I hope you have better luck than I did, but they seem to frown on returning items without receipts.

TxWatch
 
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AmazingTechGeek

macrumors 6502
Mar 6, 2015
498
114
Last summer, I received an iPhone 6 out of warranty. It had a bunch of issues and my Apple Store replaced it with a refurbished for free. I was lucky, but it's possible.
 
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recoil80

macrumors 68030
Jul 16, 2014
2,951
2,556
Last summer, I received an iPhone 6 out of warranty. It had a bunch of issues and my Apple Store replaced it with a refurbished for free. I was lucky, but it's possible.
But you received a refurbished unit of the same product. Apple sometimes repairs stuff after the warranty is over for free.
The OP wants to switch models, give back its 38mm and get the 42mm. I don't think it is possible after the return period is over. You can of course sell the AW and buy a new one.
I don't know if there is a trade i program for AW like the one they have for iPhone, but you always get a better deal selling the stuff on your own
 

MrGimper

macrumors 603
Sep 22, 2012
6,457
6,954
Andover, UK
Despite being purchased 2 months ago (for which they can check by serial number), I wonder if they can check when it was first switched on or paired ?
 

noteple

macrumors 65816
Aug 30, 2011
1,407
328
A 38 should fit a big wrist as well as a 42 with the right band, though the presentation is smaller.
You could bring the watch & packaging to the store and ask to speak with the store manager.
If they go by the rules missing packaging, outside 14 day window, no receipt, the exchange will be denied.
Sell it privately and purchase an Apple refurb to offset the costs.
You said it was a gift so you're already ahead of the game.
 

Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
First I was told by a junior rep to take my watch in to Genius Bar. At that appointment the young guy basically said go away, he was unusually curt, but I thought I'd ring Apple anyway.

After talking with Apple on the phone for quite a while, I finally spoke to someone who said they would call the store and discuss with a manager. He called back saying that it was a one off but they're happy to make this exception if the watch was in new condition which it was.

So anyway they didn't give me a case number and told me to speak with a manager once I had arrived as they'd been informed what was going on..

I walked in and asked for a manager who had no idea about the case, but I briefly told him what happened and without hesitation he did the exchange. I was also able to change colour.

I criticise Apple from time to time, which is ok because no company is perfect, but I have never dealt with a company that is as willing to satisfy the customer if a reasonable outcome can be met
 
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recoil80

macrumors 68030
Jul 16, 2014
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Good news, but I wonder if it is standard policy or if they made an exception.
 

Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
People always love Apple when they get their way, but when they don't . . . . .

Glad you got it worked out. The kindness of the manager was the key.
I don't feel like I got one up on them, just that common sense/reasonable-ness prevailed.

Even if I complain hard, I buy harder and this is a reason why :)
[doublepost=1491307248][/doublepost]
Good news, but I wonder if it is standard policy or if they made an exception.
On the phone they were saying it's an exception, but the manager gave me the impression I should have just rolled up and it would have been ok. (I did say I spoke to someone on the phone which may have influenced his haste but it didn't seem critical)
 

recoil80

macrumors 68030
Jul 16, 2014
2,951
2,556
I
On the phone they were saying it's an exception, but the manager gave me the impression I should have just rolled up and it would have been ok. (I did say I spoke to someone on the phone which may have influenced his haste but it didn't seem critical)
I bet you weren't the first one with that kind of request. It may happen with iPhones, i.e. you don't like the color and want a replacement with another one.
 

Galacticos

macrumors 6502a
Original poster
Apr 5, 2016
692
379
I bet you weren't the first one with that kind of request. It may happen with iPhones, i.e. you don't like the color and want a replacement with another one.
I'm sure it isn't as exceptional as they made out on the phone. Particularly if it's an exchange not a refund
 
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