Wrong Billing Address

Discussion in 'Apple Watch' started by gmanist1000, Apr 10, 2015.

  1. gmanist1000 macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #1
    I screwed up my billing address, will changing it change my order shipment date? Anyone have this issue in the past? Oops!
     
  2. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #2
    Yes, they have had this issue in the past because I see these threads each launch, lol. Just call Apple. And actually, (I'm not going to dig to confirm) but I think you have a limited amount of time that you can go to the website and change it yourself.
     
  3. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #3
    Yeah, that's what I thought - I'm trying to change it now but it's giving me an error when loading the order status page.
     
  4. xenaki macrumors member

    xenaki

    Joined:
    Jun 24, 2008
    #4
    Glad I'm not the only one. Lol. First time using apple pay but it had my work address as the billing address for some reason. Didn't realize til I got the order confirmation email.
     
  5. rritterson macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    DC USA
    #5
    With iPhone orders, they will attempt to charge the card as the order goes into prepare to ship. If it can't be charged, you have some time to log in and fix whatever error before you lose your place in the queue. If you don't fix it, your order goes to someone else. Presumably the same will happen with the watches too.

    So you have quite a while to fix the problem--until 4/22 or so at the earliest.
     
  6. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #6
    Exactly what happened to me, my work address was pre-populated instead of my home address, lol
     
  7. colburnr macrumors regular

    Joined:
    Feb 4, 2011
    Location:
    Crown Point, IN
    #7
    Same here! Grrrrrrrr.....
     
  8. dacreativeguy macrumors 68020

    Joined:
    Jan 27, 2007
    #8
    Same here. Must be a glitch on their end. I looked at everything in my apple pay account and all the billing addresses are correct. I'm guessing that for Applepay orders, they don't have the billing address because we never entered it. So it must just grab the next shipping address in your list. I'm betting it is a non issue.
     
  9. BrainZ macrumors newbie

    Joined:
    May 1, 2006
    Location:
    Pearland, TX
    #9
    Add me to the list, work (which I want it to ship to) for billing and home for shipping. Noticed on my second order for the wife. When I finally got through on the website it said for online orders I had to call to change billing address (hopefully within that window mentioned here). You can change shipping, but obviously with the site getting hammered that is currently a lesson in futility.
     
  10. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #10
    Yep I just verified my account settings and everything is good to go from that end, but it just used my work instead of home address during check out.
     
  11. cwosigns macrumors 65816

    Joined:
    Jul 8, 2008
    Location:
    Columbus,OH
    #11
    I had to re-enter my billing address. Gave me a heart attack. Got my order confirmation email at 3:07 AM though.
     
  12. alxz1194 macrumors member

    Joined:
    Sep 30, 2007
    #12
    Same here. Cost me 2-3 weeks shipping time :rolleyes:
     
  13. mac.cali macrumors 65816

    Joined:
    Mar 16, 2012
    #13
    Same here. Hopefully the order can be fixed prior to it being shipped.
     
  14. sdsvtdriver macrumors 65816

    Joined:
    Jul 31, 2008
    Location:
    Southern California
  15. menace3 macrumors 6502

    menace3

    Joined:
    Aug 13, 2008
    Location:
    Seattle, WA
    #15
    Glad someone mentioned this. I'm freakin out cause it lists my work address as the billing address. I check online and other things to find out what it is. I looked at Apple Pay in Settings on my iPhone and it's selected my work address there.

    I keep trying to update order status but its impossible right now. Will the notify you by email?
     
  16. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #16
    Yeah the app nor the website is working for me to update the billing address. I called the support number but the dumb robot won't update your billing address without transferring you to someone, but of course they're closed right now.
     
  17. rywen macrumors member

    Joined:
    Feb 27, 2014
    #17
    I had this same problem; I made sure my correct card and addresses were set a few weeks ago. Somehow my info got populated with old shipping/billing addresses and a phone number i haven't had since 2012. I can't find this info anywhere in my account settings to delete it, but somehow it was populated in the apple pay checkout.
     
  18. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #18
    Well the Order Status page is working now but it won't let you change the billing info online. Guess I need to wait for customer service to open their phone lines :)
     
  19. colburnr macrumors regular

    Joined:
    Feb 4, 2011
    Location:
    Crown Point, IN
    #19
    Just got off the phone with customer service...All is well...She changed my billing address and stated it will have no effect on my order. Whew! :D
     
  20. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #20
    Awesome! Do you ha e the number? The one I'm usin keeps telling me they aren't "awake" yet
     
  21. colburnr macrumors regular

    Joined:
    Feb 4, 2011
    Location:
    Crown Point, IN
    #21
    1-800-my-apple
     
  22. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #22
    Thanks, that worked! She got my billing info updated, but she said it may take a few minutes to reflect in the system :cool:
     
  23. colburnr macrumors regular

    Joined:
    Feb 4, 2011
    Location:
    Crown Point, IN
    #23
    :d
     
  24. gmanist1000 thread starter macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #24
    Has yours updated in your Order Status yet? Been about two hours since she changed it, and mine hasn't updated yet.

    I got a confirmation email, though. Probably just me being impatient.
     
  25. colburnr macrumors regular

    Joined:
    Feb 4, 2011
    Location:
    Crown Point, IN
    #25
    It has not...I received the email as well. I am thinking it may take some time due to the busy morning. Let me know if yours changes, I will do the same.
     

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