Hi Guys,
Bought my first Apple product on Saturday, a 160 GB ipod classic. Got home and opened the box to find a 60 ipod video in it. The box was sealed with shrink wrap when I opened it. I took it back to Costco where I got it and the manager accused me of pulling a switcharoo with an ipod that I previously owned to try and scam them for an upgraded ipod. He was accusing me of a crime and I was furious. He had his mind made up and I wasn't going to change it.
I am currently trying to work through the regional Costco office in an attempt to not only get what I paid for... but to get an apology from the general manager who treated me like a criminal and escorted me out of the store.
Now what I don't know is how this could've happened. Do you guys think that it was definitely some warehouse worker at Costco who re-shrinkwrapped the box, or is it possible something could've happened at Apple. When I talked to apple they told me that neither the serial number on the box for the 160GB or the serial number on the 60GB ipod that I have have been registered.
Thanks for any help,
-Sean
Bought my first Apple product on Saturday, a 160 GB ipod classic. Got home and opened the box to find a 60 ipod video in it. The box was sealed with shrink wrap when I opened it. I took it back to Costco where I got it and the manager accused me of pulling a switcharoo with an ipod that I previously owned to try and scam them for an upgraded ipod. He was accusing me of a crime and I was furious. He had his mind made up and I wasn't going to change it.
I am currently trying to work through the regional Costco office in an attempt to not only get what I paid for... but to get an apology from the general manager who treated me like a criminal and escorted me out of the store.
Now what I don't know is how this could've happened. Do you guys think that it was definitely some warehouse worker at Costco who re-shrinkwrapped the box, or is it possible something could've happened at Apple. When I talked to apple they told me that neither the serial number on the box for the 160GB or the serial number on the 60GB ipod that I have have been registered.
Thanks for any help,
-Sean