Went to a swim in a fresh water lake yesterday.
After about 2 hours later, the display of my blue aluminium AW6 became black.
All other functions OK, I can feel the taps and hear the sounds.
Force restart did not help, shaking the watch sometimes brings the display back for a few minutes.
So I called Apple and the first reaction was that they won't pay for water damage.
(I don't have apple care for it but according to european law it is still under warrenty).
After some time the agent told me to forward my request to her boss.
The boss told me I have to bring the watch to a rapair shop they told me (no apple store nearby) and let them check and document with pictures if this is indeed a water damage.
I have to send these pictures to Apple and than they will decide what to do.
Is this the standard procedure?
Anyone else having a water damage after swimming with an AW6? It's supposed to be water proof..
Greetings from Austria,
Dieter
After about 2 hours later, the display of my blue aluminium AW6 became black.
All other functions OK, I can feel the taps and hear the sounds.
Force restart did not help, shaking the watch sometimes brings the display back for a few minutes.
So I called Apple and the first reaction was that they won't pay for water damage.
(I don't have apple care for it but according to european law it is still under warrenty).
After some time the agent told me to forward my request to her boss.
The boss told me I have to bring the watch to a rapair shop they told me (no apple store nearby) and let them check and document with pictures if this is indeed a water damage.
I have to send these pictures to Apple and than they will decide what to do.
Is this the standard procedure?
Anyone else having a water damage after swimming with an AW6? It's supposed to be water proof..
Greetings from Austria,
Dieter