Hmmm...
My impression is that you were sarcastic with the Apple Store employee, so you shouldn't be surprised that he wasn't inclined to go out of his way to assist you.
Try to put yourself in the typical retail salesperson's shoes: all day long they have to deal with myriad customers, and some of them can be real dicks. Most salespeople are under-paid and over-worked, lack any kind of benefits and are expected to work split-shifts and the like so the retailer can avoid employment laws that require they provide benefits for workers who work over a specified number of hours each week.
Apple Store employees apparently have some leeway in what they can do for Apple mail order customers, but they don't have to bend the rules. I always treat salespeople with the respect that I would hope to experience if I was doing their job. And 99% of the time salespeople respond positively when treated like a human being. I have had salespeople bend over backwards to help me out when they weren't obligated to do a thing for me. Most of the time I don't even have to ask; sometimes they volunteer a solution that I didn't think of or suspect was even possible...
My advice to you is to suck it up, quit whining, send the Mac back for replacement and learn from the experience. If you do return to the Apple Store, you should leave your attitude at home if you hope to get what you want.
My impression is that you were sarcastic with the Apple Store employee, so you shouldn't be surprised that he wasn't inclined to go out of his way to assist you.
Try to put yourself in the typical retail salesperson's shoes: all day long they have to deal with myriad customers, and some of them can be real dicks. Most salespeople are under-paid and over-worked, lack any kind of benefits and are expected to work split-shifts and the like so the retailer can avoid employment laws that require they provide benefits for workers who work over a specified number of hours each week.
Apple Store employees apparently have some leeway in what they can do for Apple mail order customers, but they don't have to bend the rules. I always treat salespeople with the respect that I would hope to experience if I was doing their job. And 99% of the time salespeople respond positively when treated like a human being. I have had salespeople bend over backwards to help me out when they weren't obligated to do a thing for me. Most of the time I don't even have to ask; sometimes they volunteer a solution that I didn't think of or suspect was even possible...
My advice to you is to suck it up, quit whining, send the Mac back for replacement and learn from the experience. If you do return to the Apple Store, you should leave your attitude at home if you hope to get what you want.
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