X pre-order and ATT Next

Chevelle

macrumors regular
Original poster
Sep 9, 2010
136
5
I’ve got a 7 plus and I do ATT Next. I’m all paid up and can trade in for an upgrade and I’d like to try and get an X. I need to do it through ATT obviously. Will it be possible to get a pre-order on ATT’s website at midnight or whenever they go on sale if you are doing Next? Or is by best bet to just pay off my phone completely and then try and pre-order straight from Apple and then have ATT activate it?
 

PSUGrad07

macrumors regular
Mar 24, 2016
184
115
I am curious to know the answer to this question as well as I am in the same boat Chevelle. I went to an ATT store and they said I should be able to get in right at open of pre-orders and have no issues, but ATT stores have messed things up for me in the past, so my level of trust in some of their store reps is low.
 

Chevelle

macrumors regular
Original poster
Sep 9, 2010
136
5
I am curious to know the answer to this question as well as I am in the same boat Chevelle. I went to an ATT store and they said I should be able to get in right at open of pre-orders and have no issues, but ATT stores have messed things up for me in the past, so my level of trust in some of their store reps is low.
Yea I feel like if you don’t get an X on pre-order it’ll be a while. And since I’m paid up on an upgrade I don’t want to keep paying on a 7, but I also don’t want to settle and just trade in for an 8. Apple has made it a pain in the ass this year.
 

titrau

Suspended
Aug 16, 2017
1,488
438
ATT is slow .....

they make you wait in the next 30-45 days .....


i wont to for att >> straight to appppppple
 

andyw715

macrumors 65816
Oct 25, 2013
1,025
350
I've been burned a few times by using ATT to upgrade.

I order through Apple for ATT Next upgrades. For the X I would recommend the ordering @ 12:01am(pacific time) on the 27th
 

Chevelle

macrumors regular
Original poster
Sep 9, 2010
136
5
I've been burned a few times by using ATT to upgrade.

I order through Apple for ATT Next upgrades. For the X I would recommend the ordering @ 12:01am(pacific time) on the 27th
How does that work? When you order through Apple don’t you have to pay in full up front? I like Next because I get a new phone every year so it’s easier then trying to sell phones all the time.
 

PSUGrad07

macrumors regular
Mar 24, 2016
184
115
Yea I feel like if you don’t get an X on pre-order it’ll be a while. And since I’m paid up on an upgrade I don’t want to keep paying on a 7, but I also don’t want to settle and just trade in for an 8. Apple has made it a pain in the ass this year.
Totally agree that Apple has made it a pain this year. I am all paid up/paid up to the percentage needed on my 7+ and am ready to trade in. I feel the same way you do, that the delivery date will drop fast. I am curious to hear what other people think on how fast, but my guess is if you don't get your pre-order in in the first 10-15 minutes, you could be waiting a while.
[doublepost=1508847989][/doublepost]
How does that work? When you order through Apple don’t you have to pay in full up front? I like Next because I get a new phone every year so it’s easier then trying to sell phones all the time.
I could be wrong on this, so don't quote me, but the way I understand it is if you are completely paid up on your phone you can use the apple store app to upgrade and what I did last year was pay what I could upfront and setup the monthly payment plan through ATT using the Apple store app.

For me though, I am in a different boat this year, I just paid up to the percentage needed to be eligible to trade in, so I have to go through the ATT website/app to upgrade, unless I decide to pay off my remaining balance in the next few days.
 

MaskedCarrot

macrumors 6502
Mar 25, 2009
253
71
Northern VA
Totally agree that Apple has made it a pain this year. I am all paid up/paid up to the percentage needed on my 7+ and am ready to trade in. I feel the same way you do, that the delivery date will drop fast. I am curious to hear what other people think on how fast, but my guess is if you don't get your pre-order in in the first 10-15 minutes, you could be waiting a while.
[doublepost=1508847989][/doublepost]

I could be wrong on this, so don't quote me, but the way I understand it is if you are completely paid up on your phone you can use the apple store app to upgrade and what I did last year was pay what I could upfront and setup the monthly payment plan through ATT using the Apple store app.

For me though, I am in a different boat this year, I just paid up to the percentage needed to be eligible to trade in, so I have to go through the ATT website/app to upgrade, unless I decide to pay off my remaining balance in the next few days.
That's not true. I ordered my iPhones the last few years from Apple evrn though I am on AT&T next.

For example. this year, like last year, right before pre-order, I went on AT&T's website, clicked UPGRADE on my phone, it says to upgrade I had to pay up to the year mark. So I did, and that cleared me for the upgrade. I then canceled out of the upgrade on their website and waited to pre-order a few days later on Apple's website.

So even though you're on AT&T Next, as long as you are paid up until the 1 year mark, you can still order directly from Apple.

You'll get an email from AT&T with a pre-paid return label to ship your phone back to AT&T within 14 days of receiving your new phone.
 

andyw715

macrumors 65816
Oct 25, 2013
1,025
350
How does that work? When you order through Apple don’t you have to pay in full up front? I like Next because I get a new phone every year so it’s easier then trying to sell phones all the time.
No you just need to be paid up to your trade in amount.

ie. Here is me getting my order ready for Friday. This is as far as you can get with the X
 

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iphnhelp

macrumors regular
Jun 16, 2010
240
33
If you’re eligible for an upgrade with NEXT you can order through Apple store app, or ATT, wh Cheever happens to be working at midnight.
 

iphnhelp

macrumors regular
Jun 16, 2010
240
33
Bracing for having to go through that many clicks with the servers going down. I wonder if using the IUP with pre-approval is faster because you don’t have to go through the att verification? Or do you still? Probably no one knows.
 

PSUGrad07

macrumors regular
Mar 24, 2016
184
115
Thank you for the help Andy and maskedcarrot. So it looks like I will have to have my iphone on the apple store app and the ipad on the att app to see which one goes through first, lol.
 

andyw715

macrumors 65816
Oct 25, 2013
1,025
350
Bracing for having to go through that many clicks with the servers going down. I wonder if using the IUP with pre-approval is faster because you don’t have to go through the att verification? Or do you still? Probably no one knows.
I would think IUP would be faster, especially with pre-approval, since you eliminate the step where it checks with ATT. That's one less point of failure. But unless you've already used IUP I don't think it will be as quick as you'd have to go through that process at the time of order.

Kind of late for this, but you could have bought an 8 with IUP earlier this month then returned it. Then yesterday get pre-approved with IUP for the X.
 

USC_Gamecock

macrumors 6502
Sep 22, 2004
258
254
HTX
I’ve got a 7 plus and I do ATT Next. I’m all paid up and can trade in for an upgrade and I’d like to try and get an X. I need to do it through ATT obviously. Will it be possible to get a pre-order on ATT’s website at midnight or whenever they go on sale if you are doing Next? Or is by best bet to just pay off my phone completely and then try and pre-order straight from Apple and then have ATT activate it?
You can order from Apple and keep the Next program. You don't have to go through ATT.
 

PSUGrad07

macrumors regular
Mar 24, 2016
184
115
For example. this year, like last year, right before pre-order, I went on AT&T's website, clicked UPGRADE on my phone, it says to upgrade I had to pay up to the year mark. So I did, and that cleared me for the upgrade. I then canceled out of the upgrade on their website and waited to pre-order a few days later on Apple's website.



You'll get an email from AT&T with a pre-paid return label to ship your phone back to AT&T within 14 days of receiving your new phone.
Quick question for you MaskedCarrot, when exactly in the process did it tell you that you had to pay up to the year mark? When you selected upgrade, or after you added the upgrade to your cart?
[doublepost=1508851974][/doublepost]
No you just need to be paid up to your trade in amount.

ie. Here is me getting my order ready for Friday. This is as far as you can get with the X
Andy, on your screenshot 4, what option did you select? To replace or buy? I am thinking replace, but just want to be sure.
 

joefrank64k

macrumors 6502
Feb 12, 2008
369
235
How does that work? When you order through Apple don’t you have to pay in full up front? I like Next because I get a new phone every year so it’s easier then trying to sell phones all the time.
100% you can use Apple (.com or the App...the App always seems to work better for me) with AT&T Next. I’ve done it every year the Next plan has been available.

The only issues I’ve encountered: if AT&T’s servers can’t keep up, Apple will save your place in line and email you later that same day once they get confirmation from AT&T that you’re Next-upgrade eligible.

I’ve always received my new iPhone on launch day. Apple ships you the new iPhone, AT&T ships you the return box for the old iPhone or emails you a pre-paid label. Really easy process.

ETA:

Pro tip: SAVE THE CONFIRMATION TEXT you get from AT&T saying they got your old iPhone!! One year I got that text...then another text 10 days later saying they didn’t get my old iPhone and were going to charge me for the remaing Next balance. WTH?!?

I went into an AT&T Corporate store and showed them the first text...they credited my account for the full amount. Without that first text, I’m not sure what would’ve happened.
 

andyw715

macrumors 65816
Oct 25, 2013
1,025
350
Quick question for you MaskedCarrot, when exactly in the process did it tell you that you had to pay up to the year mark? When you selected upgrade, or after you added the upgrade to your cart?
[doublepost=1508851974][/doublepost]

Andy, on your screenshot 4, what option did you select? To replace or buy? I am thinking replace, but just want to be sure.
Replace...once you get to the ATT screens, at the bottom is the verbiage about having to send in your old phone no later than 14 days after you receive you new one.
 

PSUGrad07

macrumors regular
Mar 24, 2016
184
115
Replace...once you get to the ATT screens, at the bottom is the verbiage about having to send in your old phone no later than 14 days after you receive you new one.
Thank you Andy for confirming it. I have my order saved up till screen shot 9 so hopefully I can start there on Friday morning and get right through on the Apple Store app.
 

andyw715

macrumors 65816
Oct 25, 2013
1,025
350
Quick question for you MaskedCarrot, when exactly in the process did it tell you that you had to pay up to the year mark? When you selected upgrade, or after you added the upgrade to your cart?

You can use the ATT app to show you this. My phone is ok but my wife's still has payments.
It will let you know the outstanding bal needed to be paid before upgrade can happen.

Tap on My Wireless, Pick the phone. Then it will show you the options.
 

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jhearty99

macrumors 6502
Sep 17, 2012
445
439
Long Island, NY
Yea I feel like if you don’t get an X on pre-order it’ll be a while. And since I’m paid up on an upgrade I don’t want to keep paying on a 7, but I also don’t want to settle and just trade in for an 8. Apple has made it a pain in the ass this year.
For me though, I am in a different boat this year, I just paid up to the percentage needed to be eligible to trade in, so I have to go through the ATT website/app to upgrade, unless I decide to pay off my remaining balance in the next few days.
Can I ask how much more you would owe to pay off the phones? If you are eligible for an upgrade, I would imagine you could payoff the balance and sell privately for more. When I checked mine last week, I could either pay like $250 and trade in the phone or pay $450 and keep it. Average sale price on Swappa is over $500 so I paid in full and should at least get that back.

Maybe something worth looking into.
 

Bcct63

macrumors newbie
May 10, 2015
11
2
One more question. I'm on Next and upgrade every year. As I recall, when ordering through Apple, you could only ship to your AT&T billing address which, in my case, is my home. That's a bummer because typically you need to sign for the package and no one's home during the day. Ideally I would have the phone shipped to my office.

Does anyone know if this rule is still in place? As I recall, Apple told me this was an AT&T requirement.
 

jhearty99

macrumors 6502
Sep 17, 2012
445
439
Long Island, NY
One more question. I'm on Next and upgrade every year. As I recall, when ordering through Apple, you could only ship to your AT&T billing address which, in my case, is my home. That's a bummer because typically you need to sign for the package and no one's home during the day. Ideally I would have the phone shipped to my office.

Does anyone know if this rule is still in place? As I recall, Apple told me this was an AT&T requirement.
I am pretty sure, but not positive, that you have to ORDER it that way but there is a way of changing the shipping address afterwards. However, there are some stories on this forum of people doing that and their preorder getting completely messed up. I have had 1 or 2 iPhones delivered to my office on launch day in the past, but I dont think that is possible anymore.

After you get the tracking info, you could request UPS/FEDEX to hold at a store and pickup after work.