You can't open this application powerpc, but only affects one user?

Discussion in 'OS X El Capitan (10.11)' started by Spyrule, Jun 9, 2017.

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  1. Spyrule macrumors newbie

    Spyrule

    Joined:
    Apr 12, 2017
    Location:
    Ottawa, Canada
    #1
    Hello,

    We are trying to use Shipstation on a mac, and under one user (user 1) it works perfectly fine, however for one specific other user (user 2) on the same mac, they get that the application cant be launched because its a powerpc application.

    yet, if we flip back to user1, the application launches with no problem.

    I have checked the permissions and both users have read/write permissions to the application.

    Any suggestions?
     
  2. MC6800 macrumors 6502

    Joined:
    Jun 29, 2016
    #2
    There might be two different versions of it, one in a user's home ~/Applications folder, which would override the global /Applications one.
     
  3. Spyrule thread starter macrumors newbie

    Spyrule

    Joined:
    Apr 12, 2017
    Location:
    Ottawa, Canada
    #3
    No I just checked, and there is no localized copy in the ~/Applications folder for the affected user.
     
  4. jerwin macrumors 65816

    Joined:
    Jun 13, 2015
    #4
    enable a Guest account, and see if they can run Shipstation...
     
  5. MC6800 macrumors 6502

    Joined:
    Jun 29, 2016
    #5
    I see that ShipStation is web-based app, which means this is most likely a browser configuration problem (unless you're referring to ShipStation Connect.app).

    Which browser?

    Checking Console output may also be helpful here.
     
  6. Spyrule thread starter macrumors newbie

    Spyrule

    Joined:
    Apr 12, 2017
    Location:
    Ottawa, Canada
    #6
    I'm simply getting "this application cannot be opened"
    --- Post Merged, Jun 9, 2017 ---

    Yes, it is the Shipstation Connect.app application (it allows the website to use localized printers/resources as if the website was a local app).
     
  7. MC6800 macrumors 6502

    Joined:
    Jun 29, 2016
    #7
    I assume you're double-clicking directly on /Applications/ShipStation Connect.app in both cases?

    Could be that it's trying to run some secondary application. Hopefully the Console log will have more information about the error.
     

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