I went to the apple store to use their screw driver in order to tighten up the bottom plate of my rMBP and you know what they said? You need an appointment. Terrible customer service! Eff that! So displeased with their unwillingness to accommodate...
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You need an appointment!
- Thread starter RealEyes
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yes, they should help you immediately ahead of the 30 other people that made an appointment. That makes sense. So what would you say if you had an appointment and they helped someone that just walked in ahead of you...probably "eff them, i had an appointment! Horrible customer service!!"
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Doing this is the equivalent of cutting in line to buy tickets. There is a queue, you are not in it, go and make it like everyone else.
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What makes you think you can barge into an apple store and just feel like they will help you without making an appointment like EVERYONE ELSE.
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Once they made an exception to see me for an emergency problem with my MBP at the genius bar... The AppleCare people have also been good to me.
I've also, of course, had terrible experiences at this same Apple Store but generally the people who work there are pretty fun and easy going so I remain an Apple customer (tho not devotee)
I've also, of course, had terrible experiences at this same Apple Store but generally the people who work there are pretty fun and easy going so I remain an Apple customer (tho not devotee
)
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I thought I could just use their screwdriver
Just go buy one. They aren't expensive.
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Once they made an exception to see me for an emergency problem with my MBP at the genius bar... The AppleCare people have also been good to me.
I've also, of course, had terrible experiences at this same Apple Store but generally the people who work there are pretty fun and easy going so I remain an Apple customer (tho not devotee
OP didn't mention which Apple Store it was.
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It's funny that you mention this. I did the exact same thing today with my rMBP, but I made an appointment first.
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Apple has an excellent system in place, that assures they are able to serve as many people at the genius bar as possible on any given day.
They've made it easier to setup a last minute appointment than any other retail sales & service facility. If you go to Apple.com from your computer you can see their schedule on any given day including the day you log in, and using your Apple ID, make an appointment.
They also have an app so we can make appointments from our iPhone. No one else has this level of convenience, and organization.
It's up to the owner of Apple products to take a few minutes and learn about these conveniences. If one just assumes, they have an experience as you did.
Being the successful busy company they are, the system they use is ideal.
I understand you wanted priority attention, but they have more things to do, than to work on a random basis. Next time you'll know.
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Thank you for being vigilant and on the ball iRobby; however, I never wrote, nor is it implied, in my post that I was referring to the same Apple Store as the OP.
Are you deliberately trying to derail the thread? I'm not castigating you, I'm just genuinely curious what compels people to make silly comments such as yours.
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Once they made an exception to see me for an emergency problem with my MBP at the genius bar... The AppleCare people have also been good to me.
I've also, of course, had terrible experiences at this same Apple Store but generally the people who work there are pretty fun and easy going so I remain an Apple customer (tho not devotee
Thank you for being vigilant and on the ball iRobby; however, I never wrote, nor is it implied, in my post that I was referring to the same Apple Store as the OP.
Are you deliberately trying to derail the thread? I'm not castigating you, I'm just genuinely curious what compels people to make silly comments such as yours.
Did I miss something?
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Yeah, you missed the first paragraph and instead read the second paragraph as though it were in a vacuum and thus linked it to the OP.
Admittedly I could have been clearer but I didn't think my meaning was that opaque that people would assume I was referring to the OP's specific Apple Store/Genius Bar.
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Of course you need an appointment. Why do you take priority over people who have already made their appointment?
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Funny thing is I went to Apple store and did not have an appointment or make an appointment I asked them to take off iPhone sim card and they did take the sim card out. Cool Apple Store anyway. 
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