Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

Dreamer2go

macrumors 6502a
Jun 23, 2007
676
302
just want to chime in to say I also have this issue upon restarting. Just a normal restart too. I'm on 11.2.3.
 

Bmju

macrumors 6502
Dec 16, 2013
271
278
I'm still getting the message frequently, even on Big Sur 11.4 beta 1.

I agree with @HDFan it seems much more likely to be a result of something else that went wrong (and, most likely, during shutdown).

Beyond that, I need to check some logs... will report back if I find out any more.
 

roliwage

macrumors newbie
May 2, 2020
2
0
This is still a bug for me in Big Sur 11.3.1, on a fresh User profile even. 😡
The amount of bugs Apple ships their OSs with is staggering.
 

fisherking

macrumors G3
Jul 16, 2010
8,652
3,054
ny somewhere
This is still a bug for me in Big Sur 11.3.1, on a fresh User profile even. 😡
The amount of bugs Apple ships their OSs with is staggering.
you've booted in safe mode, and/or reset nvram? haven't seen that message again in a long time now. what other 'staggering' bugs have you experienced in apple's OSes? start a thread, perhaps, see if anyone here can help.
 

dsaponaro

macrumors member
Jul 18, 2002
53
12
Never had this issue until now. Only Since a clean install of Monterey. Also, with very little else installed on the computer.

Now, after every scheduled and or manual restart or shut down a dialogue pops up saying it was shut down because of a problem.

Tried resetting NVRAM with Command+Option+P+R and a safe mode reboot. While the message didn't appear in the actual safe mode reboot the subsequent regular boot it was back in all its buggy glory. Anyone ideas?
 
Last edited:
  • Like
Reactions: orbital~debris

bogdanw

macrumors 65816
Mar 10, 2009
1,265
637
I had the same problem in Catalina, running OnyX maintenance fix it.
It's probably the cleaning of system kext caches, that can also be done from Terminal.
 
  • Love
Reactions: orbital~debris

dsaponaro

macrumors member
Jul 18, 2002
53
12
I had the same problem in Catalina, running OnyX maintenance fix it.
It's probably the cleaning of system kext caches, that can also be done from Terminal.
Thanks for chiming in. So I tried cleaning Kext Cache through the terminal and had no luck. Downloaded Onyx, ran the default maitenence, and bingo! No more dialogue on restart. I Will see if it sticks. Only wish I knew what the culprit was. Thanks again!
 
  • Like
Reactions: orbital~debris

orbital~debris

macrumors 65816
Mar 3, 2004
1,465
2,864
UK, Europe
Just to note, I've started seeing this problem on my iMac (27" i5, 2019) running macOS Monterey (12.0.1).

The only coincidental is that I did see a kernel panic last weekend, but everything seemed fine after that restart…

The last few normal restarts have consistently shown the "You shut down your computer because of a problem" at login.

I will try the Safe Mode boot, and NVRAM reset.

EDIT: tried both Safe Mode boot (which took a few goes to actually activate, and bizarrely only worked with the right shift key) and an NVRAM reset. Neither resolved the error message.

But, as per the tip from @bogdanw , running the 'Maintenance' ▸ 'Run Tasks' feature in OnyX worked a charm; the error message is now gone when I log in to my Mac. Thank you! 🖥😃
 
Last edited:

dsaponaro

macrumors member
Jul 18, 2002
53
12
Just to note, I've started seeing this problem on my iMac (27" i5, 2019) running macOS Monterey (12.0.1).

The only coincidental is that I did see a kernel panic last weekend, but everything seemed fine after that restart…

The last few normal restarts have consistently shown the "You shut down your computer because of a problem" at login.

I will try the Safe Mode boot, and NVRAM reset.

EDIT: tried both Safe Mode boot (which took a few goes to actually activate, and bizarrely only worked with the right shift key) and an NVRAM reset. Neither resolved the error message.

But, as per the tip from @bogdanw , running the 'Maintenance' ▸ 'Run Tasks' feature in OnyX worked a charm; the error message is now gone when I log in to my Mac. Thank you! 🖥😃
Same exact experience here. Also same year iMac only with an i7 though.
 
  • Like
Reactions: orbital~debris

Tangel177

macrumors newbie
Nov 19, 2021
2
1
Hi everyone!!

Ever since the new macOS Monterey, from last night i turned on my iMac and i got this pop up that wont go away ,

"You shut down your computer because of a problem"​

looks like I’m not the only one that this is happening too … i called apple last night and one of the people said that within 24 hrs hopfully will be a update that will fix this , and that the delevopers know about this issue bug … praying this gets fixed!!!
 
  • Like
Reactions: orbital~debris

Tangel177

macrumors newbie
Nov 19, 2021
2
1
Same exact experience here. Also same year iMac only with an i7 though.
Same things for me tooo!!!! I noticed it yesterday when starting up my iMac …. Driving me crazy!!!!
also: tried safe mode and the error was gone , didnt show up with safe mode on , restarted it to normal and got the same message starting up iMac AGAIN … ever Since i downloaded the new Mac OS Monterey ….praying there’s an update to fixing this!!! 🙏.

PLEASE if anyone knows how to fix this please let me know ,, THANKS
 

dsaponaro

macrumors member
Jul 18, 2002
53
12
Same things for me tooo!!!! I noticed it yesterday when starting up my iMac …. Driving me crazy!!!!
also: tried safe mode and the error was gone , didnt show up with safe mode on , restarted it to normal and got the same message starting up iMac AGAIN … ever Since i downloaded the new Mac OS Monterey ….praying there’s an update to fixing this!!! 🙏.

PLEASE if anyone knows how to fix this please let me know ,, THANKS
Posted above…

Tried cleaning Kext Cache through the terminal and had no luck. Downloaded Onyx, ran the default maitenence, and bingo! No more dialogue on restart. I Will see if it sticks. Only wish I knew what the culprit was. Thanks again!

Also worth noting that the issue hasn’t been back either.
 

Vandilization

macrumors newbie
Aug 23, 2018
3
0
I had this same issue in Monterey. I did the Onyx trick above and the message is gone and staying gone so far. Thank you!!
 
Last edited:

Capella2424

macrumors newbie
Oct 19, 2013
1
0
Thank you all for this thread, as I recently had this problem on my 2017 iMac with Monterey. I also did the Onyx trick, ran the default maintenance and no more dialogue at startup. Cheers everyone ;)
 

mikes18

macrumors newbie
Dec 21, 2021
5
0
The issue might be due to a kernel panic attack. The most likely cause for a Kernel Panic occurring in MacOS is faulty software, damaged or incompatible hardware, including external drives attached to the Mac. To fix the issue, try the below steps:

1. Restart your Mac in Safe Mode and check for updates.
2. Uninstall any plug-ins or 3rd party software from manufacturers other than Apple.
3. Disconnect all connected devices.
4. Use Apple diagnostics to diagnose the problem.
5. Do general troubleshooting
6. Reset PRAM/NVRAM settings
7. Reset SMC (System Management Controller) settings
8. Reset the GPU (Graphics Processing Unit)

Hope it helps!
 

bogdanw

macrumors 65816
Mar 10, 2009
1,265
637
The issue might be due to a kernel panic attack.
“Panic attack” is actually the right description :) As we are not taking about the cause of one crash, but about the irrational macOS behavior that gets scared after every reboot and displays a message about a problem when there isn’t any.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.