I checked my AT&T account online today to find that I owed $70.83. I was outraged, as I had ordered an iPhone 3G, have not received it yet, and was charged for service that I didn't even use because I did what AT&T suggested in their "iReady" program, and sold my original iPhone about a month and a half ago. Therefore, I have not had a phone for a month, waiting for my back-ordered iPhone 3G to come in, and having already sold my iPhone. I called customer service to explain my situation very calmly. The representative (who had a distinct Australian accent, which I must say I found very attractive), genuinely expressed how sorry she was and that she did not find my situation to be very fair, either. She seemed very surprised that I was billed for service that I didn't even use (because of AT&T). She immediately withdrew the charge and told me that I did not have to worry about paying anything, and that I have been a very good AT&T customer. I thanked her, and was left dumbfounded as I bid her good-bye, thinking how easily AT&T had solved my problem. I am never complaining about them again! I cannot believe I am saying this, but... I am truly satisfied with AT&T. Not even Verizon Wireless could withdraw an unfair bill without one of its representatives mustering an unpleasant tone... 5 Stars, AT&T!!!