Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

"your computer restarted because of a problem" over and over again

J

joejoejoe

macrumors 65816
Original poster
Sep 13, 2006
1,428
110
since updating to el capitan, my computer keeps restarting and then giving me this black screen that says "your computer restarted because of a problem, press any key".... etc in various languages.

this has happened about 8 times since yesterday afternoon.

any idea what's going on?!??!?
 
  • Like
Reactions: cpwatson
joejoejoe said:
since updating to el capitan, my computer keeps restarting and then giving me this black screen that says "your computer restarted because of a problem, press any key".... etc in various languages.

this has happened about 8 times since yesterday afternoon.

any idea what's going on?!??!?
Click to expand...

I had this exact same issue last night when I installed El Capitan. What fixed my issue was to go into recovery mode and simply shut down completely. After it rebooted it worked fine.
 
  • Like
Reactions: cpwatson
TsMkLg068426 said:
Same here it seems to be a issue when your Mac goes to sleep this a really bad start for El Capitan.
Click to expand...
strange--I prevented my computer from sleeping all day yesterday so it could index and this problem still happened a dozen times.
 
niewiesznic said:
Same here. Anyone knows how to fix it?
Click to expand...
were you trying to do anything taxing on your system when it happened?
i was working on some files in photoshop so i wonder if it was that...

then again this morning i just opened my laptop when all i had running was chrome and it did it right then and there.
 
First I got my MBPro 5,1 stuck on startup screen with progress bar for hours. Now I have restart loop with black screen and the message in many languages that asks me to wait or press key for restart...

Things happened fresh after installation of El Capitan. Have not seen logging screen at all.
 
This happened with previous versions of Yosemite too.i have encounter it with El Cap GM one time.With final version too early to tell.I believe is related with app compability.In Yosemite I remember happened after a handbrake sessions.Never happened with Mavericks all perfect.
 
Last edited:
I have this problem too. 2011 macbook air. Upgraded yesterday. I have vlc and firefox beta 42 running. Maybe it's caused by firefox in full screen mode? That is my only guess. Nothing else running. How can I check the cause?
 
Have not had one after not using full screen option on apps. Only maximised firefox. vmware fusion crashes on startup though have to restart the computer going go also try maximized not full screen for that.
 
This issue has also happened to me about 10 times today. How to fix this? I also have Time Machine enabled, so maybe the issue is related to that, but seriously I can't use my mac now for work if it just randomly shuts down. Oh why did I ever update.
 
  • Like
Reactions: jgelin
I had the problem of it giving me a black screen on the GM. I changed out the adapter on my external display and the black screen stopped showing up.
Not too sure why it just became a problem all the sudden.
 
I had this issue with Yosemite on a brand-new riMac.

Actually upgrading to el Cap solved the problem (mostly). I've had 1-2 of these random reboots in about 3 months of using el Cap.

Did you try the clean install?
 
Had this issue also in Yosemite. Repaired permissions, etc..Did not have any issues with Mavericks. Did update to El Cap on Wednesday evening and everything seemed to go OK. Have had no issues with TM or other back up.
This morning, started up and the black window bar hung at halfway. Had to hard close and restart. Everything seems to be OK at this time. At this point, will just make sure backups are current and possibly start testing apps. Somewhat disappointing to have issues. Will see if they have a .01 update soon.
Running Mac Mini 2012 quad.
 
FWIW hasn't happened to me since the first day of updating... but i have been taking it easier on my machine
 
joejoejoe said:
since updating to el capitan, my computer keeps restarting and then giving me this black screen that says "your computer restarted because of a problem, press any key".... etc in various languages.

this has happened about 8 times since yesterday afternoon.

any idea what's going on?!??!?
Click to expand...

My MacBook Pro (Retina, 15-inch, Mid 2015) is doing the same thing, since the upgrade. It restarts at least every hour & the only program I'm using is Safari. I keep hoping an update will address this issue.
 
  • Like
Reactions: cpwatson
Tu'rbo said:
Below is one of the logs. Can any of you tell the reason my computer keeps having the restart/panic issues? Thanks in advance!


Sun Oct 4 22:25:25 2015


*** Panic Report ***

panic(cpu 0 caller 0xffffff801f7d6a9a): Kernel trap at 0xffffff801f729737, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000059, CR3: 0x00000000239c7000, CR4: 0x00000000001627e0

RAX: 0x0000000000000000, RBX: 0xffffff80572cc048, RCX: 0x0000000000000001, RDX: 0x0000000000000003

RSP: 0xffffff8209aabd50, RBP: 0xffffff8209aabd80, RSI: 0xffffff803fed7000, RDI: 0xffffff803f30ec80

R8: 0xffffff803fed7c00, R9: 0xffffff801fe9c3c0, R10: 0x0000000000000000, R11: 0x0000018ee20c50ee

R12: 0x0000000000000051, R13: 0x0000000000000000, R14: 0xffffff804f5dbb38, R15: 0xffffff803f30ec80

RFL: 0x0000000000010286, RIP: 0xffffff801f729737, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000059, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 1



Backtrace (CPU 0), Frame : Return Address

0xffffff8209aab9e0 : 0xffffff801f6e5357

0xffffff8209aaba60 : 0xffffff801f7d6a9a

0xffffff8209aabc40 : 0xffffff801f7f4093

0xffffff8209aabc60 : 0xffffff801f729737

0xffffff8209aabd80 : 0xffffff801f726142

0xffffff8209aabe60 : 0xffffff801f6ef4f9

0xffffff8209aabe80 : 0xffffff7f9fe41051

0xffffff8209aabeb0 : 0xffffff7f9fe41517

0xffffff8209aabf00 : 0xffffff801f7196ba

0xffffff8209aabfb0 : 0xffffff801f7d14b7

Kernel Extensions in backtrace:

com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2]@0xffffff7f9fe3d000->0xffffff7f9fe4bfff



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15A284



Kernel version:

Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

Kernel slide: 0x000000001f400000

Kernel text base: 0xffffff801f600000

__HIB text base: 0xffffff801f500000

System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)



System uptime in nanoseconds: 1713189523928

last loaded kext at 897851466396: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa322b000, size 32768)

last unloaded kext at 961489042824: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa322b000, size 32768)

loaded kexts:

com.symantec.kext.fw 5.3.1f4

com.symantec.kext.SymAPComm 12.7.1f4

com.vara.driver.VaraAudio 1.0.3

net.telestream.driver.TelestreamAudio 1.0.5

com.logmein.driver.LogMeInSoundDriver 4.1.48f99

com.symantec.kext.ips 3.10.3f7

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.4f4

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.19

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.0f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 272.50

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.6

com.apple.AMDRadeonX4000 1.3.6

com.apple.driver.AppleIntelHD5000Graphics 10.0.8

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.driver.AppleIntelFramebufferAzul 10.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.kext.AMD7000Controller 1.3.6

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.11.31

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleTopCaseHIDEventDriver 81.2

com.apple.driver.AppleUSBTopCaseDriver 81.2

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AirPort.Brcm4360 1000.13.1a3

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.DspFuncLib 272.50

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.iokit.IOBluetoothFamily 4.4.0f4

com.apple.iokit.IOAcceleratorFamily2 203.7.1

com.apple.kext.AMDSupport 1.3.6

com.apple.AppleGraphicsDeviceControl 3.11.31

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.11.31

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.50

com.apple.iokit.IOHDAFamily 272.50

com.apple.iokit.IOAudioFamily 203.8

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517

com.apple.iokit.IO80211Family 1100.23

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.1

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 414

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: MacBookPro11,5, BootROM MBP114.0172.B05, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2

Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.94.25.1a3)

Bluetooth: Version 4.4.0f4 16320, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024G, 1 TB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Click to expand...

Remove Symantec.

DS
 
  • Like
Reactions: Tu'rbo
joejoejoe said:
since updating to el capitan, my computer keeps restarting and then giving me this black screen that says "your computer restarted because of a problem, press any key".... etc in various languages.

this has happened about 8 times since yesterday afternoon.

any idea what's going on?!??!?
Click to expand...
Have you tried going to apple site for feedback?
 
  • Like
Reactions: Tu'rbo
joejoejoe said:
since updating to el capitan, my computer keeps restarting and then giving me this black screen that says "your computer restarted because of a problem, press any key".... etc in various languages.

this has happened about 8 times since yesterday afternoon.

any idea what's going on?!??!?
Click to expand...

Has anybody found a solution for this? I'm running 10.11.1 and it still happens to me.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back