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"Your Recent Online AT&T Order"

alm99 said:
This was my third.
Order Confirmation - 1st
Number Porting Confirmation - 2nd
This Email - 3rd
Click to expand...

This is how it went for me as well. I placed my order on 6/15 at about 5am EST, immediately got the Order confirmation. A few hours later I got the porting confirmation and just this morning, I got this email.

I am glad I found this thread...I was curious about this as well.
 
I apparently placed an AT&T order that I didn't know went through around 11:30am on the 15th. No confirmation email or anything, so I managed to get an order in through Apple later in the day. I looked up my number's order status the morning of the 16th, and it showed it in there with a date of the 16th. When I called Customer Support to see if I could cancel, she was able to look up the order and saw that it went through around 4:00am on the morning of the 16th, and she had a note that any orders that were processed after 4:30pm on June 15th would be probably arrive between the 25th-29th. Just last night we got the email from the original post.

I'm now on hold with their online department, to see if I can cancel the order, since the Apple order is going to show up on the 24th. I don't want to have to deal with refusing delivery or sending it back.
 
Is this a correlation?

Okay, for everybody who got this message:

Does your order status have a 1 under Backordered or a 0?
 
S1njin said:
Okay, for everybody who got this message:

Does your order status have a 1 under Backordered or a 0?
Click to expand...

I have a 0 under Backordered. I only had a 1 under Backordered briefly early yesterday morning. Since then it's been 0.

Fyi I received the "Message" you cited around 8:30 pm EST last night. A separate "Message" for each phone I ordered (note I placed one, single order for new family plan service with 2 phones). I received my order confirmation immediately after ordering on 6/15 at about 5:15pm EST.
 
0 under backorder for me. I wouldn't read too much into this email. I think it was sent because some of us never got a confirmation email. They probably sent it to everyone though or will when they finish sending them out.
 
Ordered at around 8:00 am eastern on the 15th, and just received the Your Recent Online AT&T Order email just now.

Interestingly, I never got a confirmation page (the submission appeared to time out), nor a confirmation e-mail, but I could check the status of my order and my eligibility changed about 10-15 minutes after I orderd at 8:15 am on the 15th.

When I checked status at 8:30 am, I showed 1 for backordered column; checking status now, it shows 0 (there is a 1 in the # ordered column and 0's in the shipped and backordered columns).

I assume I'm good for the 24th, but won't fret too much if it's delayed a bit, either.
 
Simple reason for the new email.......STOP CALLING US!

I got 2 of these emails as well (one for each line I'm porting over)

XXXXXXX,
Order Number: XXXXXXXX
CTN: XXXXXXXXXX

Thank you for your order. Your iPhone4 pre-order has been received and is being processed
in the order it was received. You do not need to take any action. You will receive an email from
us if we need any additional information.

You can track your order online by entering your order number at www.wireless.att.com/order_status
or by calling our automated system at 877-782-8870.

Please note: Your order status may not be available if your order was placed within the past 24 hours.


Thank you,
AT&T

You have received this service message because you are a valued AT&T customer. Replies to this email
are not received by a live person.
You can read our Privacy Policy for more information about how we use information.
Click to expand...


I think the main reason for the email is to politely tell people to stop calling. :D

-Kevin
 
I just got the same conf email. I ordered mine tues at 630am and didnt even know the order went through because the page never loaded after i clicked accept terms and place order.

Just checked, no backorder
 
kbmb said:
I got 2 of these emails as well (one for each line I'm porting over)




I think the main reason for the email is to politely tell people to stop calling. :D

-Kevin
Click to expand...

I think you're probably right. Anything they can do to tame some of the phone traffic.
 
My husband and I both ordered our phones on the 15th and we both got the exact same email today. It kind of has me worried that there's no mention of a delivery date just a vague "we're processing your purchase in the order which it was received."
 
tantyatx said:
I just got the same conf email. I ordered mine tues at 630am and didnt even know the order went through because the page never loaded after i clicked accept terms and place order.
Click to expand...

Same here: I ordered at 5:30EST on tuesday and I just received both confirm emails at 10:22am today 6/17. i could always see them using the order status checker.
 
I've gotten two emails one was the confirmation email I got immediately after preordering 2 iphone 4s and the other email was one saying there was a problem porting my number (When I called there was no problem)...
 
S1njin said:
Okay, for everybody who got this message:

Does your order status have a 1 under Backordered or a 0?
Click to expand...

My stats:

Ordered 10:18am EST 6/15
Cart timed out
Received 1st conf. email
Number port emails
Order status shows 0 under Backordered (after initially showing 1 early on 6/16)
Pending charges on credit card for $398
Number port stats shows Confirmed

-Kevin
 
CombatChuk said:
I've gotten two emails one was the confirmation email I got immediately after preordering 2 iphone 4s and the other email was one saying there was a problem porting my number (When I called there was no problem)...
Click to expand...

Oh and 0 backordered for both my phones
 
ctn number

mine from at&t has "shipped" expecting it to arrive on the 24th.
but i was wondering.. i choose for a new phone number. and the CTN number starts with my area code and cell code. So can i be safe to assume that it is my new number?
 
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