Verizon iPhone 7 Users Afflicted With LTE Connectivity Problems

[MacRumors]

A growing number of Verizon subscribers are complaining about a serious issue that causes them to regularly lose LTE connectivity on their iPhone 7 and iPhone 7 Plus devices, suggesting a major bug that needs to be resolved by either Apple or Verizon.

There are dozens of complaints from Verizon customers who have purchased either an iPhone 7 or an iPhone 7 Plus on the MacRumors forums, Reddit, and the Apple Support Communities.

Phones from other carriers may also be experiencing the same problem, as there are also complaints from some AT&T subscribers. The problem appears to be limited to Apple's newest devices, with those who have earlier iPhones not reporting connectivity issues. As described by Reddit user Kangalex:

wow same exact issue. i have noticed that when my phone is out of wifi range, it will never automatically connect to LTE but rather get stuck at 3G until I put into airplane mode to reset the network connection. its really annoying and verizon swapped out the sim for me but mentioned that if this issue keeps happening they will replace the device for me. was starting to think that it was my phone that was defective but looks like a software issue =\

Affected customers are seeing their LTE connectivity cut out at regular intervals, leaving them stuck with 3G/1X speeds or no signal at all. This can cause calls to disconnect when VoLTE is in use in addition to interrupting data usage. Turning off VoLTE can avoid dropped calls, but it does not address the underlying problem.

There appears to be no clear fix for the issue, and customers have been complaining of being routed between Apple and Verizon with neither company offering a solution. Restarts, sim swapping, turning off HD voice, and putting the iPhone in Airplane Mode appear to resolve the issue temporarily, but it returns. Apple and Verizon have swapped out devices for some affected customers, but their new devices have the same problem.

Customers who are experiencing the issue say that the problem is exacerbated by switching between towers, as one might do when traveling in a moving car, and that it is not fixed in iOS 10.0.2 or in the iOS 10.1 beta.

One customer was told it was an Apple software issue, and according to several others, Verizon is aware of the problem and is working with Apple on a fix.

Update: While Verizon users have generated the highest number of complaints about this issue, customers on other carriers around the world have also experienced it.

Article Link: Verizon iPhone 7 Users Afflicted With LTE Connectivity Problems

 

[digitalhen]

T-Mobile had an issue too with the iPhone 7. I had to keep switching to airplane mode and back again until the latest minor iOS 10 update came out.

 

[VertPin]

Man, am I glad I purchased the GSM T-Mobile version. I could have picked the Verizon model and used it on T-Mobile, but I feared something like this.

 

[i hate phones]

Hope this gets fixed soon. I drop to no service for a couple of minutes during my commute to work, the location varies.

 

[mango316]

LTEGate??? Sorry can't help it guys... =]

 

[imaginex20]

Thank those Qualcomm modems :wink:

 

[DogcowUK]

Not just a Verizon issue. I notice the same with Three in the U.K. Stuck on 3G, do a reset of network settings and boom back on 4G until it goes again.

 

[TechRemarker]

We haven't had any such issues and I can't imagine it's a large issue if only "dozens" aka 24 or 36 people out of the many millions who bought one aren't complaining about it.

 

[bbplayer5]

High five for the intel chip I guess?

 

[iapplelove]

Nice to be an early adopter

 

[Lancetx]

T-Mobile's issue a couple of weeks ago was solely due to a buggy carrier update (25.1) which was resolved once they pushed the 25.2 version. Will be interesting to see what the solution ends up being for this one.

 

[javaGuru]

I have the iPhone 7 Plus with AT&T and I have been seeing similar issues. I have iOS 10.1 beta installed on both my 7 Plus and my 6S Plus and the wifi and LTE speed tests are different on both devices. I have noticed that the download speeds on my 7 Plus are around 15 to 20 Mbps slower than on the 6S Plus. The issues gets much worse the farther I move from my cable wifi modem. The test results were the same for both wifi and LTE. The issue was only temporarily fixed by resetting my cable modem and returned shortly after. It almost seems like there is an issue with the antenna but I'm hopeful this can be resolved via a software update.

I will also note that the signal seems to complete drop at times and then will come back a few minutes later.

 

[Xavier]

I will have to pay more attention. Can't say that I've noticed this moving off of WiFi.

 

[thespacekid]

I had that happen years ago (iOS4?) where it would drop down to like 2E? likely due to low signal strength but wouldn't go to a faster connection unless you went to airplane mode and back.

 

[Max Portakabin]

RIP Apple. Every phone can have defects but no excuse for not owning the problem and routing complaints to Verizon.

 

[mbern1008]

How is this different than the same issue I had with my 5S 6+ and 6S+? all of them if they get dropped to 3G would sometimes get stuck there until I reset them by putting them in airplane mode

 

[TonyE120]

A growing number of Verizon subscribers are complaining about a serious issue that causes them to regularly lose LTE connectivity on their iPhone 7 and iPhone 7 Plus devices, suggesting a major bug that needs to be resolved by either Apple or Verizon.

There are dozens of complaints from Verizon customers who have purchased either an iPhone 7 or an iPhone 7 Plus on the MacRumors forums, Reddit, and the Apple Support Communities.

Phones from other carriers may also be experiencing the same problem, as there are also complaints from some AT&T subscribers. The problem appears to be limited to Apple's newest devices, with those who have earlier iPhones not reporting connectivity issues. As described by Reddit user Kangalex:Affected customers are seeing their LTE connectivity cut out at regular intervals, leaving them stuck with 3G/1X speeds or no signal at all. This can cause calls to disconnect when VoLTE is in use in addition to interrupting data usage. Turning off VoLTE can avoid dropped calls, but it does not address the underlying problem.

There appears to be no clear fix for the issue, and customers have been complaining of being routed between Apple and Verizon with neither company offering a solution. Restarts, sim swapping, turning off HD voice, and putting the iPhone in Airplane Mode appear to resolve the issue temporarily, but it returns. Apple and Verizon have swapped out devices for some affected customers, but their new devices have the same problem.

Customers who are experiencing the issue say that the problem is exacerbated by switching between towers, as one might do when traveling in a moving car, and that it is not fixed in iOS 10.0.2 or in the iOS 10.1 beta.

One customer was told it was an Apple software issue, and according to several others, Verizon is aware of the problem and is working with Apple on a fix.

Article Link: Verizon iPhone 7 Users Afflicted With LTE Connectivity Problems

I just recived a iPhone 7 Plus 256 gig (AT&T) and when I first booted the phone it read only 4g and in my area we have very strong LTE connection. SOLUTION- just hard reset the iPhone by holding the volume down and lock button for 10 seconds. Worked for me and have not had an issue since then. I am also on 10.0.1. Hope this helps some people out!!

 

[macduke]

Once again, it seems like I've dodged the bullet with this device. After having problems with the 6 Plus and 6s, my Jet Black iPhone 7 on Verizon is phenomenal. I'll watch out for this, but so far I haven't noticed anything out of the ordinary.

 

[scurry126]

I've been having that problem today too. I have an Verizon iPhone 6 on iOS 10.0.2 haven't been able to connect to any cell tower all day. I contacted Verizon and they plan on sending me a new SIM card tonight. :/

 

[Böhme417]

My VZW 7 seems to be plagued with a constant one dot of service, even in places where I had 5 dots on my iPhone 6. My speed tests have also been lower for wifi and cellular.

 

[SirRahikkala]

So there are now serious issues in BT connection, LTE connectivity, hissing sound, Lightning EarPods connection and control timeouts, Airplane mode toggle and what else?

 

[jeffwhansen]

I am with Verizon and had the exact same problem. I returned the phone after 10 days.

 

[triscuitbiscuit]

AT&T here with 7Plus. It happens to me to- but I notice it gets stuck more if I am using it while it loses LTE connectivity rather than losing it while its sleeping. Let's say I am in a building with poor connection that is like 1 bar 4G. If I step outside (where I know there is 5 bars LTE), it stays stuck in 4G. But if I am on the train in between stations and don't use it, it connects to LTE once I get to the next station.

 

[kalafalas]

I've had this issue on Verizon since I switched to them with my 5S. I get 3G in the building I work in, and LTE when I leave the building. My phone will NOT switch away from 3G when I leave the building without toggling airplane mode, ever. With my 5S, 6, 6S+, and now 7.


CDMA 3G is a joke, even with full bars trying to load any data that isn't iMessage might as well say no connection. I'm planning on switching to T-Mobile for unlimited data and HSPA+ when not on LTE, and if coverage isn't adequate I'm going to AT&T. Hopefully Verizon just turns their 3G network off and replaces all the towers with LTE.

 

[jerry16]

I've been having this problem for a long time. My 6S+ did it too. Super annoying and it usually required flipping airplane mode on and off to fix.

Also, although anecdotal, my experience hasn't been limited to just when leaving WiFi. My iPhone(s) have ALWAYS struggled to pick up faster available connections.