No, when you contact them to request the unlock, and if they ask for proof of purchase, they will give you the instruction on how to fax it in. It'll need your name/number/imei and the case number.
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AT&T Will Unlock Off-Contract iPhones Starting Sunday, April 8
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No idea...I wasn't asked for one, but then again I did mine early Sunday morning
That doesn't require too much thinking, does it? Copy it and on this new piece of paper write your casenumber, email en rep you spoke with. Did that for myself, though I didn't recieve any confirmation to date.
Hopefully those idiots at AT&T are too stupid to do anything about it and just push everything through...
With faxes it's generally a good idea to have a coversheet which states whose attention you want. You can also put any other information requested on that sheet.
One thing that seemed to help was that I was as polite as I could be when talking with the representatives. It seemed to help with getting some good will (the representative who unlocked my iPhone 4 in particular seemed to go above and beyond to get my phone unlocked). If you treat them as sub-human, there's no reason for them to help you beyond what the letter of the policy dictates.
Believe me i've called them over 10 times. I'm nice to ppl who are nice back to me. There are some workers who really don't give a **** and sound like they hate their jobs and wanna kill themselves when they get home. I had a couple of nice people that were competent but their policy seems very arbitrary and irregular.
does anyone know how to PM on this forum? i would like to help someone..but dont know how to do that
Click on the persons name.
i did that, it does not show me anything like pm
You need to have at least 5 posts and be a member for longer than 24 hours.
That would be fantastic! Thanks so much. I will PM you as soon as I can and hopefully we can work something out.
ok, we need to perform at least 5 posts (i did 3-4 maybe so far) then we`ll PM..
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thanck you !
Anyone with an AT&T account wanna help me request these imei's for unlock? i basically need a case number and ticket number so i can send in a proof of purchase...
Dane Spencer: Thank you for contacting AT&T technical support. How may I assist you today?
You: Hello Dane
I want to unlock an iPhone
Dane Spencer: I'm happy to assist you today. May I have your mobile number please?
You: I bought this iPhone on Novemebr 2010 in the USA, I was on a trip, I Live in Brazil
I bouth on BestBuy , an AT&T locked one
bought*
Dane Spencer: May I please confirm the IMEI of the phone? You can get this by tapping on Settings > General > About > IMEI.
You: sure
xxxxxxxxxxxxxxx
Dane Spencer: I'll be able to submit an unlock request. I'll need to enter your information into our systems in order to do this. May I have a phone number please?
You: 0xx51 xxxxxxxx
or 55 51 xxxxxxxx
Dane Spencer: I'll need an e-mail address to send the unlock instructions to.
You: xxxxxxx@xxxxx.com
Dane Spencer: I've submitted a case to have the phone unlocked. Your case number is xxxxxxxxxxxxxxxxxxxxxxxxx. Please allow 24 - 48 hours in order to receive the unlock instructions. Was there anything else I can assist you with today?
You: Thanks Dane, a lot
Have a nice day
So far, somebody got this e-mail?
You: Hello Dane
I want to unlock an iPhone
Dane Spencer: I'm happy to assist you today. May I have your mobile number please?
You: I bought this iPhone on Novemebr 2010 in the USA, I was on a trip, I Live in Brazil
I bouth on BestBuy , an AT&T locked one
bought*
Dane Spencer: May I please confirm the IMEI of the phone? You can get this by tapping on Settings > General > About > IMEI.
You: sure
xxxxxxxxxxxxxxx
Dane Spencer: I'll be able to submit an unlock request. I'll need to enter your information into our systems in order to do this. May I have a phone number please?
You: 0xx51 xxxxxxxx
or 55 51 xxxxxxxx
Dane Spencer: I'll need an e-mail address to send the unlock instructions to.
You: xxxxxxx@xxxxx.com
Dane Spencer: I've submitted a case to have the phone unlocked. Your case number is xxxxxxxxxxxxxxxxxxxxxxxxx. Please allow 24 - 48 hours in order to receive the unlock instructions. Was there anything else I can assist you with today?
You: Thanks Dane, a lot
Have a nice day
So far, somebody got this e-mail?
AT&T chat support from yesturday
Sam Chavez: Hello! My name is Sam Chavez and I am an International Care Representative. Im reading your inquiry and I will be right with you.
George : hello
Sam Chavez: I will be happy to assist you with your international questions.
George : i eant to unlock the iphone locked in AT&T carrier
George : *want
Sam Chavez: Are you currently in the United States?
George : it was my sister`s that i am using this account to chat with you
George : my sister is,she lives in new your city
George : understand sir?
Sam Chavez: For better assistance with your concern you will need to contact our domestic customer care department. You may reach them at 1-800-331-0500.
George : i am not currently in the us
George : i cannot call ,i am in romania right now,pls help me out
Sam Chavez: Let me go ahead and see what I can do for you one moment please.
George : ok,i appreciate
Sam Chavez: No problem one moment please.
Sam Chavez: Thanks for your patience!
George : i am here, and by the way..my name is George and i am Livia Maria Dumitru`s brother..the at&t customes that`s havin this AT&T account.
Sam Chavez: May I please have the imei number from the phone? If you go to settings, general, about.
George : sure
George : 01 284300 568xxx x
Sam Chavez: Thank you.
George : no problem
Sam Chavez: May I also have the last four of the social security on the account please.
George : yes sir: xxxx
Sam Chavez: Thank you, one moment please.
George : ok, i am here
Sam Chavez: Thank you for waiting. I'll be with you in just a moment.
George : ok,so do you think can you help me out?
Sam Chavez: Yes I did check on the account and I show that there has already been a request for unlocking the device we have to wait 24-48 hours to receive instructions on how to unlock device.
George : ok...
George : and?
George : it is been more than that
Sam Chavez: No they barley submitted the request on 04/08 you should check your email or the method of contact for instructions on how to unlock the device if approved.
George : i checked the email about 20 times since then, can you take an action or somthing right now ,i have been waited to get on this chat for almost three hours
George : please mr. Sam
Sam Chavez: I'll be right with you.
George : ok
Sam Chavez: No unfortunately because once we submit the request it is a different department that handles the unlocking for the device the only way of contacting them is by cases which has already been submitted for you, at the moment the only thing we can do is wait because they might be backed up we have had many request for unlocking the iPhones.
George : oh,i see. so waitin is the solution right now
Sam Chavez: That is correct I do apologize for any inconvenience.
George : ok,one last question, could be any reason that this particular iPhone that i am requesting about unlock...not to get unlock?
Sam Chavez: I'm sorry for the delay. I'll be right with you.
George : its all right
Sam Chavez: There are certain requirements to get phone unlocked as long as requirements are met you should not have a problem.
George : ok mr Sam, i wish you a good day, thanck you for your time \
Sam Chavez: Thank you for choosing AT&T. Have a wonderful day. For any future questions you may contact the AT&T International Care department at 1-800-335-4685.
Sam Chavez: Hello! My name is Sam Chavez and I am an International Care Representative. Im reading your inquiry and I will be right with you.
George : hello
Sam Chavez: I will be happy to assist you with your international questions.
George : i eant to unlock the iphone locked in AT&T carrier
George : *want
Sam Chavez: Are you currently in the United States?
George : it was my sister`s that i am using this account to chat with you
George : my sister is,she lives in new your city
George : understand sir?
Sam Chavez: For better assistance with your concern you will need to contact our domestic customer care department. You may reach them at 1-800-331-0500.
George : i am not currently in the us
George : i cannot call ,i am in romania right now,pls help me out
Sam Chavez: Let me go ahead and see what I can do for you one moment please.
George : ok,i appreciate
Sam Chavez: No problem one moment please.
Sam Chavez: Thanks for your patience!
George : i am here, and by the way..my name is George and i am Livia Maria Dumitru`s brother..the at&t customes that`s havin this AT&T account.
Sam Chavez: May I please have the imei number from the phone? If you go to settings, general, about.
George : sure
George : 01 284300 568xxx x
Sam Chavez: Thank you.
George : no problem
Sam Chavez: May I also have the last four of the social security on the account please.
George : yes sir: xxxx
Sam Chavez: Thank you, one moment please.
George : ok, i am here
Sam Chavez: Thank you for waiting. I'll be with you in just a moment.
George : ok,so do you think can you help me out?
Sam Chavez: Yes I did check on the account and I show that there has already been a request for unlocking the device we have to wait 24-48 hours to receive instructions on how to unlock device.
George : ok...
George : and?
George : it is been more than that
Sam Chavez: No they barley submitted the request on 04/08 you should check your email or the method of contact for instructions on how to unlock the device if approved.
George : i checked the email about 20 times since then, can you take an action or somthing right now ,i have been waited to get on this chat for almost three hours
George : please mr. Sam
Sam Chavez: I'll be right with you.
George : ok
Sam Chavez: No unfortunately because once we submit the request it is a different department that handles the unlocking for the device the only way of contacting them is by cases which has already been submitted for you, at the moment the only thing we can do is wait because they might be backed up we have had many request for unlocking the iPhones.
George : oh,i see. so waitin is the solution right now
Sam Chavez: That is correct I do apologize for any inconvenience.
George : ok,one last question, could be any reason that this particular iPhone that i am requesting about unlock...not to get unlock?
Sam Chavez: I'm sorry for the delay. I'll be right with you.
George : its all right
Sam Chavez: There are certain requirements to get phone unlocked as long as requirements are met you should not have a problem.
George : ok mr Sam, i wish you a good day, thanck you for your time \
Sam Chavez: Thank you for choosing AT&T. Have a wonderful day. For any future questions you may contact the AT&T International Care department at 1-800-335-4685.
I'm at 26 hours and still nothing. I'm hoping to get one today as I have to be in Canada tomorrow.
OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I recived the EMAIL from AT&T ))))))))))))))))))))))))))))))))))))))))))))))) i am restoring the Iphone 4 to see if they unlocked it )))) YAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY....I love AT&T after hatin it for so LONG))))) this is really amazing
))))))))))))))))))))))))))))))))))))))))))))))) i am restoring the Iphone 4 to see if they unlocked it )))) YAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY....I love AT&T after hatin it for so LONG))))) this is really amazing OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I recived the EMAIL from AT&T
wanna post the email?
OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I recived the EMAIL from AT&T
Yeah, can you post the email?
AT&T answer unlock request email ))
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. AG5608
I would have really like to do it...but i cannot risk myself, i`ve been already in jail
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i did restore it, and yes, " Congratulation,your iPhone has been unlocked"
))This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. AG5608
I would have really like to do it...but i cannot risk myself, i`ve been already in jail
----------
i did restore it, and yes, " Congratulation,your iPhone has been unlocked"
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. AG5608
I would have really like to do it...but i cannot risk myself, i`ve been already in jail
----------
i did restore it, and yes, " Congratulation,your iPhone has been unlocked"
You live in Romania... The US government can't do anything to you
Eight day wait for unlock???
Using suggestions posted on this forum, I contacted AT&T and provided all the info required. Nice lady. Took her some time to do whatever it is she had to do, but I hung on and provided numbers as requested.
Bottom line: My old 3GS will be unlocked by April 18!!!
That's nuts. I restored, etc., and it is still locked -- I think. I cannot tell, and I did not get a "congratulations" message on the phone nor an email into my associated account. I am also showing no service -- other that wifi -- on the phone.
Any thoughts on this? How will I know it's unlocked?
Using suggestions posted on this forum, I contacted AT&T and provided all the info required. Nice lady. Took her some time to do whatever it is she had to do, but I hung on and provided numbers as requested.
Bottom line: My old 3GS will be unlocked by April 18!!!
That's nuts. I restored, etc., and it is still locked -- I think. I cannot tell, and I did not get a "congratulations" message on the phone nor an email into my associated account. I am also showing no service -- other that wifi -- on the phone.
Any thoughts on this? How will I know it's unlocked?