From what I've collected, you should connect your phone to itunes with a sim inserted other than ATT. If the phone has been unlocked, itunes will display a message to let you know and the phone will go through the activation process. It seems that yours hasn't been unlocked just yet. Hope this helps.
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AT&T Will Unlock Off-Contract iPhones Starting Sunday, April 8
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I bought my iPhone 4 on eBay last summer, and requested an unlock this past sunday.
Today, I got an email denying my unlock request.
It said, "The service commitment for this iPhone has not been completed"
I called AT&T, and when they entered my IMEI number in, they said my phone had never been linked to any AT&T contract, and that I was eligible for an unlock. They resent the unlock request.
I like how AT&T blatantly lied to me, saying that I haven't fulfilled my AT&T contract, despite being a T-Mobile customer.
We'll see what happens.... :roll eyes:
EDIT 4/13/12:
Got a confirmation email today saying I was eligible for unlock.
Restored, and now I have an unlocked iPhone!!!
Today, I got an email denying my unlock request.
It said, "The service commitment for this iPhone has not been completed"
I called AT&T, and when they entered my IMEI number in, they said my phone had never been linked to any AT&T contract, and that I was eligible for an unlock. They resent the unlock request.
I like how AT&T blatantly lied to me, saying that I haven't fulfilled my AT&T contract, despite being a T-Mobile customer.
We'll see what happens.... :roll eyes:
EDIT 4/13/12:
Got a confirmation email today saying I was eligible for unlock.
Restored, and now I have an unlocked iPhone!!!
Last edited:
Called ATT about this. My iPhone 4 was bought off craigslist and was on ATT under the previous owner only.
Called ATT dialling 1-800-331-0500, pressing 1, pressing 0. I told the person I didn't have an active ATT account and asked about iPhone unlocking. I told them that my aunt (from abroad) gave me the phone when she discovered it was locked to ATT. I told the guy I was planning on studying abroad this summer and was wondering if they could unlock it.
He asked my name, which I gave. Asked for a phone number to call back in case we got disconnected, which I gave. Asked for an email address, which I gave. He asked for my IMEI, which I also gave. He said he created a ticket/case for me and would hear from ATT within 5-7 business days.
I dunno if it's legit or if he's going through the motions...not at home right now so I can't plug in my iPhone. But we'll see, I guess. Here's hoping to see an email from ATT/Apple...
Called ATT dialling 1-800-331-0500, pressing 1, pressing 0. I told the person I didn't have an active ATT account and asked about iPhone unlocking. I told them that my aunt (from abroad) gave me the phone when she discovered it was locked to ATT. I told the guy I was planning on studying abroad this summer and was wondering if they could unlock it.
He asked my name, which I gave. Asked for a phone number to call back in case we got disconnected, which I gave. Asked for an email address, which I gave. He asked for my IMEI, which I also gave. He said he created a ticket/case for me and would hear from ATT within 5-7 business days.
I dunno if it's legit or if he's going through the motions...not at home right now so I can't plug in my iPhone. But we'll see, I guess. Here's hoping to see an email from ATT/Apple...
The email I got just said this:
and had a PDF attached with the unlocking instructions (looked the same as the one in this story: https://forums.macrumors.com/threads/1355644/)
I requested two unlocks for two different phones yesterday; one around 6PM, the other around 9PM. In both cases I got the email confirming the unlock within minutes of closing the chat session
weird, i request for iPhone 2G/3G yesterday 7AM PST, no email and nothing...
frustrating, the entire thing.
Only thing I can wish, let us all of us enter chat/call their support until ATT and APPLE comes with better unlocking strategy.
DAMN, unlock all the iPhone 2G and 3G. They are sold few years back.
I had called on Sunday morning to request the unlock on my 3GS. Was told the 16th like many others who called that day. I just got the unlock email this afternoon.
I had called on Sunday morning to request the unlock on my 3GS. Was told the 16th like many others who called that day. I just got the unlock email this afternoon.
Did they send you an unlock code?
It would have been easier. I remember calling up AT&T, long time ago, to unlock my iPhone 1G after its contract was up. They just gave me a 4-digit unlock code instantly.
Now, when I pop in my overseas SIM card onto my 3GS (for which I contacted AT&T on Sunday to request unlock), it does ask me for a 4 digit code. I guess I will wait for the email from AT&T to proceed with the iTunes restore.
You sure it was an unlock code? Sounds more like you got a SIM pin or PUK code. The iphone unlock codes are 40-bits long and generally itunes sends it to the baseband during the activation process. 40-bits would be a hell of a lot longer than 4 digits.
I was never asked for any code from any SIM (international or not) in any iPhone except in the cases where the SIM was locked.
Subsidy Device Unlock Request
TO: 1 recipient
Show Details
THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.
Dear AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
EMAIL:xxxxxxx@YAHOO.COM
CASE: CM20120408_xxxxxxxx
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: 01284xxxxxxxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
I hope they wont put me in JAIL for sharing the damn confirming EMAIL)
PS: this isn`t looking like the other confirming email from at&t i have seen so far is it?
TO: 1 recipient
Show Details
THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.
Dear AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
EMAIL:xxxxxxx@YAHOO.COM
CASE: CM20120408_xxxxxxxx
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: 01284xxxxxxxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
I hope they wont put me in JAIL for sharing the damn confirming EMAIL
)PS: this isn`t looking like the other confirming email from at&t i have seen so far is it?
=)
and did it worked ? you were able to unlock it well ?
----------
did it worked ??? you were able to unlock it well ???
I had called on Sunday morning to request the unlock on my 3GS. Was told the 16th like many others who called that day. I just got the unlock email this afternoon.
and did it worked ? you were able to unlock it well ?
----------
Subsidy Device Unlock Request
TO: 1 recipient
Show Details
THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.
Dear AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
EMAIL:xxxxxxx@YAHOO.COM
CASE: CM20120408_xxxxxxxx
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: 01284xxxxxxxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&Ts wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
I hope they wont put me in JAIL for sharing the damn confirming EMAIL
PS: this isn`t looking like the other confirming email from at&t i have seen so far is it?
did it worked ??? you were able to unlock it well ???
Subsidy Device Unlock Request
TO: 1 recipient
Show Details
THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.
Dear AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
EMAIL:xxxxxxx@YAHOO.COM
CASE: CM20120408_xxxxxxxx
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: 01284xxxxxxxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&Ts wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
I hope they wont put me in JAIL for sharing the damn confirming EMAIL
PS: this isn`t looking like the other confirming email from at&t i have seen so far is it?
How long did they tell you to wait until you got that email?
I just called from Mexico, I bought an iPhone 4 from ebay a few months ago, and was told that the iPhone was unable to be unlocked because the account that used to have it as pending account balance. Anybody has had this issue?
they told me to wait until the 16-th april, i have applied for the damn unlock since Sunday(08.04) and been in a thrill until 2 hours ago
i am happy as hell man Cong. What's your original contact date and what date they told you to wait until?
Subsidy Device Unlock Request
TO: 1 recipient
Show Details
THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.
Dear AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
EMAIL:xxxxxxx@YAHOO.COM
CASE: CM20120408_xxxxxxxx
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: 01284xxxxxxxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&Ts wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at ( 1-800-331-0500 ) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
I hope they wont put me in JAIL for sharing the damn confirming EMAIL
PS: this isn`t looking like the other confirming email from at&t i have seen so far is it?
I got that email this afternoon, but did not get the "Congratulations" message after restoring. Has anyone else run into an issue like this? I told a friend of mine overseas to go ahead and update, as Apple and AT&T both said it should unlock, but if it goes wrong like this over there as well, she'll be stuck without a phone!
Can somebody help me out, I've been waiting for almost a year. My imei is 012547006224956
Thanks
i called AT&T on 08.14 at 10 AM (new york time), been told to wait until 16-th (the worst scenario) and i have got the confirming email 2-3 hours ago, and confirmation call straight from them as well