I'm going to take issue with Steve Jobs saying that since only 0.55% of iPhone users actually called applecare, there is really no problem. I think the reason more did not call, is they all read all the articles posted endlessly online and knew what the problem was, so there was no reason for them to call. That's how I was, I had read all about the issue online, so when it happened after I got my iPhone, I never called applecare, since there would be no reason to. Also, most people nowadays don't call up places because they can simply go online to the Apple Help webpage and get answers. So this 0.55% called figure is pretty meaningless in my opinion.