0.55% figure misleading

[CBR900RR]

Please don't fall into the trap of this misleading number games.

0.55% of applecare caller complain antenna issue, think about it, the other 99.45% caller are people with issue with other apple product, call to make genius bar appointment, call for apple store location etc..., if apple disclose the % of the 3 millions iphone sold which have reception issue, that will be the real data.

1.7% ATT return rate, what about the return to APPLE, walmart, radio shack, bestbuy

Those number given by JOBS are full of it.

 

[chrmjenkins]

Please don't fall into the trap of this misleading number games.

0.55% of applecare caller complain antenna issue, think about it, the other 99.45% caller are people with issue with other apple product, call to make genius bar appointment, call for apple store location etc..., if apple disclose the % of the 3 millions iphone sold which have reception issue, that will be the real data.

1.7% ATT return rate, what about the return to APPLE, walmart, radio shack, bestbuy

Those number given by JOBS are full of it.

No, you're not just good at math. That 0.55% figure is percentage of iPhone 4 customers specifically calling about the iPhone 4. The ATT return rate is a fair comparison because all the same retailers had the iPhone 3GS for launch last year too.

 

[CBR900RR]

I'd consider the dropped call figure misleading as well.. Simply because Att's network has had to have improved over the past 12 months.

Good point there, I did not even think of that.

 

[jb1280]

Please don't fall into the trap of this misleading number games.

0.55% of applecare caller complain antenna issue, think about it, the other 99.45% caller are people with issue with other apple product, call to make genius bar appointment, call for apple store location etc..., if apple disclose the % of the 3 millions iphone sold which have reception issue, that will be the real data.

1.7% ATT return rate, what about the return to APPLE, walmart, radio shack, bestbuy

Those number given by JOBS are full of it.

Just so we are clear: .55% refers to iPhone 4 users who have called AppleCare.

You are permitted not to take Apple's numbers at face value, but you are not permitted to make-up what the numbers Apple is presenting actually are.

 

[outkast564]

The 0.55% figure is only misleading if you don't look at it from different perspective. If we were to look at this from how many calls they are fielding we could look at it like this.

3,000,000 iPhone 4's sold * 0.0055 Percentage of iPhone's sold call AppleCare = 16,500 people calling in.

16,500 people / 21 days = 786 calls per day (rounded up)

AppleCare is open for a maximum of 14 hours a day.

786 calls per day / 14 hours = They are fielding 56 calls an hour.

That's almost a call a minute. You have to believe they are treating this as a serious issue and will resolve it accordingly.

 

[CBR900RR]

No, you're not just good at math. That 0.55% figure is percentage of iPhone 4 customers specifically calling about the iPhone 4. The ATT return rate is a fair comparison because all the same retailers had the iPhone 3GS for launch last year too.

Why not also disclose the apple store's return rate, why ATT only.

 

[CBR900RR]

Just so we are clear: .55% refers to iPhone 4 users who have called AppleCare.

You are permitted not to take Apple's numbers at face value, but you are not permitted to make-up what the numbers Apple is presenting actually are.

What what you are saying is .55% of 3,000,000 iphone4 sold? =16,500
Did I get that right.

Edit, my bad, I looks at the video again at 14:50 and it does say "percentage of all iphone4 user" which is .55% of 3,000,000 sold.

 

[jiffy]

Numbers don't tell the whole story but it is something to say only .55% are calling in regards to the reception/antenna issue.


The fact is not everyone has this issue.

I do not.


If you do not go get your phone replaced by Apple or call Applecare you are only making the problem worse. You are the reason the statistics are off in the Apple presentation today. Without your input how will they know you have a problem?


The media has obviously blown this out of proportion. Just because engadget/Gizmodo posts a new article on the iphone issue twice daily doesn't make the problem more real or more of a problem for more people.
Apple may have had 30,000 phones with the problem. That would only be 10% of the sold phones...not a majority.
If you don't believe Steve Jobs why in the hell would you believe a blog, website, magazine that also makes money through visitors.

 

[JayLenochiniMac]

The 0.55% figure is only misleading if you don't look at it from different perspective. If we were to look at this from how many calls they are fielding we could look at it like this.

3,000,000 iPhone 4's sold * 0.0055 Percentage of iPhone's sold call AppleCare = 16,500 people calling in.

16,500 people / 21 days = 786 calls per day (rounded up)

AppleCare is open for a maximum of 14 hours a day.

786 calls per day / 14 hours = They are fielding 56 calls an hour.

That's almost a call a minute. You have to believe they are treating this as a serious issue and will resolve it accordingly.

Almost a call a minute is nothing compared to almost 100 iPhone 4s sold per minute (24 hr period).

 

[eye.surgeon]

I agree...if you step outside of the virtual reality bubble around Cupertino you will realize that most people didn't call to complain about the reception issue because it was widely reported within 24 hours of the release of the phone. Why would I call and talk to a CSR who knows significantly less about the problem than I do?

It's like saying, well only 1% of the population called the police to report the earthquake yesterday, so it must not have happened.

 

[jiffy]

I agree...if you step outside of the virtual reality bubble around Cupertino you will realize that most people didn't call to complain about the reception issue because it was widely reported within 24 hours of the release of the phone. Why would I call and talk to a CSR who knows significantly less about the problem than I do?

It's like saying, well only 1% of the population called the police to report the earthquake yesterday, so it must not have happened.

Then don't complain. Return your faulty product and move along. Or call and log your problem so the .55% changes. Do you think complaining on a forum will make a difference?

 

[insidmal]

if you are someone who had the issue but did not call or report a problem.. then..


wtf is wrong with you? what did you really think complaining to a bunch of kids on a forum was going to accomplish? If you have a problem you need to do something about it, not sit around and b*tch..

shame on you!

 

[kmpoboy2]

I agree...if you step outside of the virtual reality bubble around Cupertino you will realize that most people didn't call to complain about the reception issue because it was widely reported within 24 hours of the release of the phone. Why would I call and talk to a CSR who knows significantly less about the problem than I do?

It's like saying, well only 1% of the population called the police to report the earthquake yesterday, so it must not have happened.

If somebody didn't report that they were having a problem because it was a already know problem, then thats irresponsible as a consumer. Are u going to tell me that i don't need to express my concern that my $199-499 phone doesn't work as its soppose to be because its a known problem?

Besides average joe's doesn't follow tech blogs or tech forums, so if a average joe with a iphone 4 had reception issues i believe the first thing they did was either call csr or returned to the store to express his problem and try to have the phone exchanged.

 

[chrmjenkins]

Why not also disclose the apple store's return rate, why ATT only.

Maybe it's the only data they could get. Maybe they track it differently at the apple store. Maybe it's simply their best data figure. The key point is if there is a huge issue, why is there a significantly lower return rate anywhere.

 

[bushbaby]

I called more than once but I never bought Applecare. I am not convinced my numbers were counted in the Applecare call count because I did not get a case number until the 4th call.

That still doesn't explain the 1.7% return rate, less than a third of the 3GS returns. From reading here, you'd think A LOT of people have returned their iP4s. The distractors of this forum are meaningless because they are vastly overrepresented here compared to all iPhone 4 users.

1. The return rate was to ATT. So did it take into account all the phones ordered from Apple.com and bought at Apple stores?

2. We are not at the 30 day mark. Many of us were waiting to see if any fixes were going to be addressed. This return rate will increase.

3. 3GS return rate was high because people were not happy paying more for a higher data rate as compared to the last phone.

 

[PerfSeeker]

99% of complainers on this forum are Fandroids.

 

[-aggie-]

I called more than once but I never bought Applecare. I am not convinced my numbers were counted in the Applecare call count because I did not get a case number until the 4th call.

1. The return rate was to ATT. So did it take into account all the phones ordered from Apple.com and bought at Apple stores? I know, there have just been huge lines returning the iPhone 4.

2. We are not at the 30 day mark. Many of us were waiting to see if any fixes were going to be addressed. This return rate will increase. 8 more days. So, when your prediction doesn’t come true, what then?

3. 3GS return rate was high because people were not happy paying more for a higher data rate as compared to the last phone. Where did you pull that out of?

For all those that want to dismiss Apple’s data, feel free to provide something other than your opinions or what percent you “feel” have this problem.

 

[Sinfire]

The number may not be accurate, but it is a good representation on what the numbers are. Of the 3 million people that bought iPhones, do you think that 2.9 million of those users have problems and their phones do not work. So they sat around and did not bother to call Applecare, go to the apple store, or return their phones ?

If all the people out there that are not happy with their phones would just return them and stop complaining. Then Apple may get a better idea of how big this problem really is or if it is.

By the way, I do not have the problem with my iPhone, so saying that it affects every iPhone 4 out there is a big exaggeration.

 

[bushbaby]

For all those that want to dismiss Apple’s data, feel free to provide something other than your opinions or what percent you “feel” have this problem.

LOL. Then they'd have to change the name of this board from macrumors to macfacts. Feel free to skip my posts.

 

[marksman]

I'm going to take issue with Steve Jobs saying that since only 0.55% of iPhone users actually called applecare, there is really no problem.

I think the reason more did not call, is they all read all the articles posted endlessly online and knew what the problem was, so there was no reason for them to call. That's how I was, I had read all about the issue online, so when it happened after I got my iPhone, I never called applecare, since there would be no reason to. Also, most people nowadays don't call up places because they can simply go online to the Apple Help webpage and get answers. So this 0.55% called figure is pretty meaningless in my opinion.

No people did not call Applecare because they are stupid.

No other explanation suffices. You don't buy a $700 piece of electronics believe it to be broken, have the company write a public letter to you and tell you there is nothing wrong and you never contact them.

Anyone who did not contact Apple with their allegedly broken phone is simply dumb.

The reason to call Applecare is because your Phone is not working and you paid for a working phone and you are not smart enough to know why it is not working.

This is why most people are such failures at troubleshooting and problem solving. They do dumb things like say , "No reason to call Apple about my phone that doesn't work."

Do you know how dumb that sounds?

Seriously, I can't hold back on this at all, because people want to take issue with this number because they are too stupid to have called support when their phone did not work.

What were you expecting to happen? Apple keeps publicly telling EVERYONE there is no problem, yet you just sit there on your hands and do nothing? How is that not stupid?

Did anything you found online or the Apple website fix your problem with the phone? If not why did you never call Apple? Why? WHY? WHY!

You literally do not have the right to discredit or dismiss that figure because of your own actions.

 

[marksman]

i have the issue and i was waiting for apple to actually comment on this as i have 30 days to return. That's why some are not counted in the return rates. The numbers do lie!

Two weeks ago Apple posted this Open Letter.

http://www.apple.com/hotnews/openiphoneletter/


What more commenting where you waiting on? Now they have commented again. How many times do they need to tell you the same thing for you to finally believe them?

Saying you did not contact them yet because you were waiting to see what they had to say is bogus, because they already commented on it.

 

[-aggie-]

LOL. Then they'd have to change the name of this board from macrumors to macfacts. Feel free to skip my posts.

MacRumors not MacMakeup.

 

[marksman]

i have the issue and i was waiting for apple to actually comment on this as i have 30 days to return. That's why some are not counted in the return rates. The numbers do lie!

I suspect the numbers are again relative. IE 3GS in first 30 days etc. Also since Apple wrote a letter two weeks ago telling people to return their phone for a full refund you would have thought returns would have shot up... Seems not at all.

I agree. I was actually surprised the % was so high to start with. 1.7% of 3 million phones is 51,000 phones returned. Most people were probably waiting for some kind of response from Apple. I wouldn't be surprised to see that number of returns doubles or triples by this time next week.

Which would still make the rate lower than the rate of iPhone 3GS returns.

The key point here is that 0.55% is a percent based on the of iPhone 4 users, not the number of calls to Apple Care.

For example, supposing only 1% of iPhone 4 users called Apple Care, then half the calls were about the antenna issue. Now consider that Apple Care handles technical issues with every product Apple produces, not just the iPhone.

That is not correct at all. They have stated that .55% of all iPhone 4 owners have called Applecare about having an antenna problem.

It is not any of those things you are saying.

 

[Sinfire]

You guys are misreading the numbers....

Steve said that of all the iPhone 4 users that have called Applecare, only .55% of them were based on anything dealing with an Antenna or reception issues. The other 99.45% of the iPhone 4 calls were for some other problem.

The 0.55% figure is only misleading if you don't look at it from different perspective. If we were to look at this from how many calls they are fielding we could look at it like this.

3,000,000 iPhone 4's sold * 0.0055 Percentage of iPhone's sold call AppleCare = 16,500 people calling in.

16,500 people / 21 days = 786 calls per day (rounded up)

AppleCare is open for a maximum of 14 hours a day.

786 calls per day / 14 hours = They are fielding 56 calls an hour.

That's almost a call a minute. You have to believe they are treating this as a serious issue and will resolve it accordingly.

 

[wovel]

all statistics are deceiving, it is their nature

These are not inferred statistics, they are data.

You guys are misreading the numbers....

Steve said that of all the iPhone 4 users that have called Applecare, only .55% of them were based on anything dealing with an Antenna or reception issues. The other 99.45% of the iPhone 4 calls were for some other problem.

Your trying to hard. That is not what he said...