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1 DEAD pixel should i take it back? Or will i only get worse back?

P

phame

macrumors newbie
Original poster
Apr 28, 2010
17
0
So i finally got my High Res Glossy MBP after 4 weeks of waiting...Everything works fine...and NO yellow tint issue...

The only problem is 1 small dead pixel towards the bottom right of the screen...

Will apple do an exchange on CTO machines with only 1 dead pixel?

Is it even worth doing the exchange? After reading these forums i see that a lot of other users have been complaining about all types of problems...Yellow tint, wifi problems, over heating...etc

should I consider myself lucky? And just be happy that its only 1 small pixel?

Is it normal to have 1-2 dead pixels with apple displays? If i exchange could i end up getting one with more dead pixels?

Please someone give me some advice...

Thanks
 
How bad is the pixel? is it dead (stuck black) or stick always-on?

If it was really noticeable, like a bright green stuck pixel or something, I might consider complaining about it. If it's black though, I would probably just live with it.

You could also give one of those stuck-pixel programs a whirl to see if that helps.
 
Live with it. Eventually you'll forget about it and never notice it again. I'm speaking from experience. IIRC, I had 4 or 5 bad pixels on a new 17" glossy screen on my previous laptop.
 
I personally would exchange it. With as much money as Mac's are I expect a perfect one. Yeah I can see not exchanging it if it was fine and then a few months down the road a pixel went out.... but if it's brand new outta the box I expect perfection at this price point.
 
mingoglia said:
I personally would exchange it. With as much money as Mac's are I expect a perfect one. Yeah I can see not exchanging it if it was fine and then a few months down the road a pixel went out.... but if it's brand new outta the box I expect perfection at this price point.
Click to expand...

As I already said, they will not exchange it for 1 dead pixel.

About LCD display pixel anomalies
With the millions of subpixels on a display, it is quite possible to have a low number of faulty transistors on an LCD. Therefore, a certain number of subpixel anomalies is considered acceptable.
Click to expand...
 
phame said:
So i finally got my High Res Glossy MBP after 4 weeks of waiting...Everything works fine...and NO yellow tint issue...

The only problem is 1 small dead pixel towards the bottom right of the screen...

Will apple do an exchange on CTO machines with only 1 dead pixel?

Is it even worth doing the exchange? After reading these forums i see that a lot of other users have been complaining about all types of problems...Yellow tint, wifi problems, over heating...etc

should I consider myself lucky? And just be happy that its only 1 small pixel?

Is it normal to have 1-2 dead pixels with apple displays? If i exchange could i end up getting one with more dead pixels?

Please someone give me some advice...

Thanks
Click to expand...

what is the spacks of your macheen?
 
AttilaTheHun said:
what is the spacks of your macheen?
Click to expand...

It's a MBP 15" 4gb ram, 7200 RPM Hd, High Res Glossy display.

I've tried one of the pixel fixers...which is basically a flashing screen left it on for about 30 mins but it's still there...I'm still not sure if it's a dead pixel or a stuck pixel...seems to be black...but hard to tell.

How long are you supposed to let the pixel fixer run?
 
GGJstudios said:
As I already said, they will not exchange it for 1 dead pixel.

About LCD display pixel anomalies
Click to expand...

Yeah they will. I've done it before a couple of different times. It's up to the managers discretion at the store or over the phone, depending on how you ordered it. Don't act like a douche bag and they'll more than likely let you exchange it without a restocking fee.

OP, if you found the dead pixel, I can almost assure you it is going to bother you every time you use your Mac. Exchange it and save yourself the frustration.
 
I personally would return it, but that's just me. Also if you are with in your 14 day return period I do not see a problem. If they do not want to exchange it, just tell them you want to return it then. In a nice and tactful manner of course. More than likely they will exchange it, because they can either exchange it or lose $ 2000 - $2500 if you return it... for that price I do expect 0 dead pixels, like another poster has stated.
 
I'm still waiting on mine, but even more so with a matte screen with its additional fee I'd expect no dead/stuck pixels. So if I get one (or more) that I can't remove myself, I'll be really annoyed. I've only ever seen one Apple computer with a dodgy pixel.

Also, as I do graphic/web design work, it could affect my work lol
 
I have seen many apple products with dead pixels. I was just in the Apple store and saw an iMac, IPAD, and macbook pro all with exactly one dead pixel...
 
mcfinch said:
I have seen many apple products with dead pixels. I was just in the Apple store and saw an iMac, IPAD, and macbook pro all with exactly one dead pixel...
Click to expand...

Possibly that has to do with the hundreds of people who handle those in-store machines every day? Those in-store computers probably get beat up pretty good.
 
rajbonham said:
Possibly that has to do with the hundreds of people who handle those in-store machines every day? Those in-store computers probably get beat up pretty good.
Click to expand...

Yeah. They take a good beating. I see you live in San Francisco, I will be there next week for the Google I/O conference!
 
Oh yeah if ur still within the return policy, then definitely exchange it.

I wouldn't want to pay over $2000 for a screen with a deal pixel.

One of the perks of using a mac is the nice screen, so why not get a proper looking nice screen...
 
I'm pretty sure they would exchange it.

My first MBP had ONE speck of dust, and they exchanged it.

Now I have a perfect MBP, an extra set of peripherals, and two white MBP boxes. :D

Alex :apple:
 
I'd exchange it. You pay for higher quality with Apple and you should get it. I've never seen any dead pixels in the Apple store computers. You just want one that is as good as the display models, nothing more.

Is there anything to the thought that if there's one dead pixel you're more likely to get more dead ones compared to the risk of developing any dead pixels when starting from a perfect screen?
 
I'd exchange it, and while apple does have a pixel policy. Most apple stores will let you exchange the laptop.
 
daneoni said:
Not true. I understand you're pointing out their policy but i've replaced screens with 1 dead pixel.
Click to expand...

I quoted Apple's official statement on the subject. If you can get someone to make an exception to the rules, that's fine, but it's not guaranteed and shouldn't be expected to work for everyone.
 
lordofuo said:
I'm pretty sure they would exchange it.

My first MBP had ONE speck of dust, and they exchanged it.

Now I have a perfect MBP, an extra set of peripherals, and two white MBP boxes. :D

Alex :apple:
Click to expand...

And you post this here to make yourself look like what? A royal jerk? It worked. How can you possibly think that exchanging your machine and keeping the accessories and box is in any-way ethical, even if Apple agreed? Whatever happened to ethics and character? I bought a few accessories from a Best Buy not long ago, returned to my home 60 miles away to discover I wasn't charged for one item. I called the store, explained what happened, and offered to pay for the additional item. I asked if they could just charge my credit card for the additional amount. They didn't have a way to take my credit card over the phone, so I drove back to complete the transaction. You do this because of character. Just because you can get away with something, or figure out a way to game or beat the system, doesn't mean you should. Shame on you.

Greedy, self-centered consumers like you contribute to sky-high prices on products. Personally, I wish Apple would dramatically tighten its policies, stop accommodating ADD, whiny, perfectionists, and pass along the cost savings to the vast majority of reasonable buyers.
 
diablo2112 said:
And you post this here to make yourself look like what? A royal jerk? It worked. How can you possibly think that exchanging your machine and keeping the accessories and box is in any-way ethical, even if Apple agreed? Whatever happened to ethics and character? I bought a few accessories from a Best Buy not long ago, returned to my home 60 miles away to discover I wasn't charged for one item. I called the store, explained what happened, and offered to pay for the additional item. I asked if they could just charge my credit card for the additional amount. They didn't have a way to take my credit card over the phone, so I drove back to complete the transaction. You do this because of character. Just because you can get away with something, or figure out a way to game or beat the system, doesn't mean you should. Shame on you.

Greedy, self-centered consumers like you contribute to sky-high prices on products. Personally, I wish Apple would dramatically tighten its policies, stop accommodating ADD, whiny, perfectionists, and pass along the cost savings to the vast majority of reasonable buyers.
Click to expand...

+1
 
diablo2112 said:
And you post this here to make yourself look like what? A royal jerk? It worked. How can you possibly think that exchanging your machine and keeping the accessories and box is in any-way ethical, even if Apple agreed? Whatever happened to ethics and character? I bought a few accessories from a Best Buy not long ago, returned to my home 60 miles away to discover I wasn't charged for one item. I called the store, explained what happened, and offered to pay for the additional item. I asked if they could just charge my credit card for the additional amount. They didn't have a way to take my credit card over the phone, so I drove back to complete the transaction. You do this because of character. Just because you can get away with something, or figure out a way to game or beat the system, doesn't mean you should. Shame on you.

Greedy, self-centered consumers like you contribute to sky-high prices on products. Personally, I wish Apple would dramatically tighten its policies, stop accommodating ADD, whiny, perfectionists, and pass along the cost savings to the vast majority of reasonable buyers.
Click to expand...

I agree whole-heartedly with you for your first paragraph, but I'm hesitant for the second.

I think it's fair to share the cost of obtaining a dust-free and dead or bright pixel free display among all MBP owners. If everyone has to pay an extra $20 to contribute to the "insurance pool" of getting a perfect display, I doubt anyone would think that's unfair.
 
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