1 DEAD pixel should i take it back? Or will i only get worse back?

Discussion in 'MacBook Pro' started by phame, May 14, 2010.

  1. phame macrumors newbie

    Joined:
    Apr 28, 2010
    #1
    So i finally got my High Res Glossy MBP after 4 weeks of waiting...Everything works fine...and NO yellow tint issue...

    The only problem is 1 small dead pixel towards the bottom right of the screen...

    Will apple do an exchange on CTO machines with only 1 dead pixel?

    Is it even worth doing the exchange? After reading these forums i see that a lot of other users have been complaining about all types of problems...Yellow tint, wifi problems, over heating...etc

    should I consider myself lucky? And just be happy that its only 1 small pixel?

    Is it normal to have 1-2 dead pixels with apple displays? If i exchange could i end up getting one with more dead pixels?

    Please someone give me some advice...

    Thanks
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
  3. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #3
    How bad is the pixel? is it dead (stuck black) or stick always-on?

    If it was really noticeable, like a bright green stuck pixel or something, I might consider complaining about it. If it's black though, I would probably just live with it.

    You could also give one of those stuck-pixel programs a whirl to see if that helps.
     
  4. enzo thecat macrumors 6502

    enzo thecat

    Joined:
    Apr 7, 2010
    Location:
    Midwest USA
    #4
    Live with it. Eventually you'll forget about it and never notice it again. I'm speaking from experience. IIRC, I had 4 or 5 bad pixels on a new 17" glossy screen on my previous laptop.
     
  5. mingoglia macrumors 6502

    Joined:
    Dec 10, 2009
    #5
    I personally would exchange it. With as much money as Mac's are I expect a perfect one. Yeah I can see not exchanging it if it was fine and then a few months down the road a pixel went out.... but if it's brand new outta the box I expect perfection at this price point.
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    As I already said, they will not exchange it for 1 dead pixel.

    About LCD display pixel anomalies
     
  7. AttilaTheHun macrumors 65816

    AttilaTheHun

    Joined:
    Feb 18, 2010
    Location:
    USA
    #7
    what is the spacks of your macheen?
     
  8. phame thread starter macrumors newbie

    Joined:
    Apr 28, 2010
    #8
    It's a MBP 15" 4gb ram, 7200 RPM Hd, High Res Glossy display.

    I've tried one of the pixel fixers...which is basically a flashing screen left it on for about 30 mins but it's still there...I'm still not sure if it's a dead pixel or a stuck pixel...seems to be black...but hard to tell.

    How long are you supposed to let the pixel fixer run?
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #9
    :apple:
     
  10. tekmoe macrumors 68000

    Joined:
    Feb 12, 2005
    #10
    Yeah they will. I've done it before a couple of different times. It's up to the managers discretion at the store or over the phone, depending on how you ordered it. Don't act like a douche bag and they'll more than likely let you exchange it without a restocking fee.

    OP, if you found the dead pixel, I can almost assure you it is going to bother you every time you use your Mac. Exchange it and save yourself the frustration.
     
  11. smorkin macrumors newbie

    smorkin

    Joined:
    Apr 22, 2010
    #11
    I personally would return it, but that's just me. Also if you are with in your 14 day return period I do not see a problem. If they do not want to exchange it, just tell them you want to return it then. In a nice and tactful manner of course. More than likely they will exchange it, because they can either exchange it or lose $ 2000 - $2500 if you return it... for that price I do expect 0 dead pixels, like another poster has stated.
     
  12. SonicBoom1981 macrumors regular

    Joined:
    May 9, 2010
    #12
    I'm still waiting on mine, but even more so with a matte screen with its additional fee I'd expect no dead/stuck pixels. So if I get one (or more) that I can't remove myself, I'll be really annoyed. I've only ever seen one Apple computer with a dodgy pixel.

    Also, as I do graphic/web design work, it could affect my work lol
     
  13. mcfinch macrumors member

    Joined:
    May 14, 2010
    #13
    I have seen many apple products with dead pixels. I was just in the Apple store and saw an iMac, IPAD, and macbook pro all with exactly one dead pixel...
     
  14. rajbonham macrumors 6502

    Joined:
    Mar 29, 2010
    #14
    Possibly that has to do with the hundreds of people who handle those in-store machines every day? Those in-store computers probably get beat up pretty good.
     
  15. mcfinch macrumors member

    Joined:
    May 14, 2010
    #15
    Yeah. They take a good beating. I see you live in San Francisco, I will be there next week for the Google I/O conference!
     
  16. TheNewDude macrumors 6502a

    Joined:
    Mar 17, 2010
    #16
    Oh yeah if ur still within the return policy, then definitely exchange it.

    I wouldn't want to pay over $2000 for a screen with a deal pixel.

    One of the perks of using a mac is the nice screen, so why not get a proper looking nice screen...
     
  17. lordofuo macrumors regular

    Joined:
    Apr 26, 2010
    Location:
    Longview, Texas
    #17
    I'm pretty sure they would exchange it.

    My first MBP had ONE speck of dust, and they exchanged it.

    Now I have a perfect MBP, an extra set of peripherals, and two white MBP boxes. :D

    Alex :apple:
     
  18. ValSalva macrumors 68040

    ValSalva

    Joined:
    Jun 26, 2009
    Location:
    Burpelson AFB
    #18
    I'd exchange it. You pay for higher quality with Apple and you should get it. I've never seen any dead pixels in the Apple store computers. You just want one that is as good as the display models, nothing more.

    Is there anything to the thought that if there's one dead pixel you're more likely to get more dead ones compared to the risk of developing any dead pixels when starting from a perfect screen?
     
  19. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #19
    I'd exchange it, and while apple does have a pixel policy. Most apple stores will let you exchange the laptop.
     
  20. daneoni macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
    #20
    Not true. I understand you're pointing out their policy but i've replaced screens with 1 dead pixel.
     
  21. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #21
    I quoted Apple's official statement on the subject. If you can get someone to make an exception to the rules, that's fine, but it's not guaranteed and shouldn't be expected to work for everyone.
     
  22. diablo2112 macrumors 6502

    Joined:
    Apr 16, 2010
    #22
    And you post this here to make yourself look like what? A royal jerk? It worked. How can you possibly think that exchanging your machine and keeping the accessories and box is in any-way ethical, even if Apple agreed? Whatever happened to ethics and character? I bought a few accessories from a Best Buy not long ago, returned to my home 60 miles away to discover I wasn't charged for one item. I called the store, explained what happened, and offered to pay for the additional item. I asked if they could just charge my credit card for the additional amount. They didn't have a way to take my credit card over the phone, so I drove back to complete the transaction. You do this because of character. Just because you can get away with something, or figure out a way to game or beat the system, doesn't mean you should. Shame on you.

    Greedy, self-centered consumers like you contribute to sky-high prices on products. Personally, I wish Apple would dramatically tighten its policies, stop accommodating ADD, whiny, perfectionists, and pass along the cost savings to the vast majority of reasonable buyers.
     
  23. millertime021 macrumors 6502a

    millertime021

    Joined:
    Jan 28, 2010
    Location:
    AZ
    #23
    +1
     
  24. drew0020 macrumors 68000

    drew0020

    Joined:
    Nov 10, 2006
    #24
    Return it. Any dead pixels are not acceptable.
     
  25. LedCop macrumors regular

    LedCop

    Joined:
    Apr 7, 2008
    #25
    I agree whole-heartedly with you for your first paragraph, but I'm hesitant for the second.

    I think it's fair to share the cost of obtaining a dust-free and dead or bright pixel free display among all MBP owners. If everyone has to pay an extra $20 to contribute to the "insurance pool" of getting a perfect display, I doubt anyone would think that's unfair.
     

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