1 DEAD pixel should i take it back? Or will i only get worse back?

[atrac7]

Today I just noticed a dreaded dead pixel to the lower left of my 2010 MBP 13"...

I understand my version isn't as stacked in pricing as the near $2000 and + macbook pros, so would I still be able to ask for a solution?

The thing is, I bought my MBP exactly a month ago...so I am past the 14 day replacement option. Would the best option be to use apple care and have them just replace the SCREEN only? I also noticed a problem with my screen brightness and its auto dimming/increasing feature. The display does not seem to react to differing light conditions.

The pixel is one of those green ones that you can definitely see when a black background is behind it.

 

[l.a.rossmann]

I personally would exchange it. With as much money as Mac's are I expect a perfect one. Yeah I can see not exchanging it if it was fine and then a few months down the road a pixel went out.... but if it's brand new outta the box I expect perfection at this price point.

I agree.

You pay out the ass when you buy Apple for older hardware because of the Apple experience. It's supposed to be perfect.

Feel bad when you complain if it's a $500 on sale latitude, not a $2700 Macbook.

 

[HBOC]

It is perfectly fine to expect a perfect machine. They won't replace a screen down the road if dead pixels appear. I tried, and they won't do it unless there are a certain amount of them.

Also to the OP, don't you have an external monitor? Or do you PP all your photos on your laptop?

 

[robotmonkey]

You ever get it replaced?

 

[Dj BW]

They won't replace it for 1 dead pixel.

Bad, false advice.

YES they will, speaking from experience.

 

[Charybdis25]

Apple does replace screens with just one dead pixel

I received my new MacBook Pro yesterday and unfortunately it had a dead pixel. I bought the MacBook Pro from the Apple online store. After owning an iMac with a dead pixel which I bought from a retail store, I thought I would be in for the same "sorry but you're gonna have to live with it"-experience.

However when I called Apple, they said that any issues you detect within 14 days of arrival of the product will entitle you to exchange your MBP. The lady on the phone said I could think about returning the MPB and getting a new one or getting a 70 euro refund.

All-in-all I think the guys and girls at the Apple store are much more flexible than regular retailers (at least here in the Netherlands).

 

[doktordoris]

I agree.

You pay out the ass when you buy Apple for older hardware because of the Apple experience. It's supposed to be perfect.

Feel bad when you complain if it's a $500 on sale latitude, not a $2700 Macbook.

I don' see why a lower price should lead to lower quality expectations.

I returned 2 Nintendo DS costing a fraction of even a crappy dell for one stuck pixel on each of them

My advice is any stuck/dead pixels on anything take it back. Then manufacturers might learn to use decent QA procedures.

 

[l.a.rossmann]

I don' see why a lower price should lead to lower quality expectations.

I don't get how you can't see that lower price = lower quality.

 

[GGJstudios]

Bad, false advice.

YES they will, speaking from experience.

It's not false advice. It's Apple's official stance, as indicated in the link I posted. If you can talk them into making an exception to the rule, that's another matter, and is NOT guaranteed to always be successful, since it's not their official policy.

 

[doktordoris]

I don't get how you can't see that lower price = lower quality.

Lower features, yes. A shorter period of time until obsolescence and a lower long term build quality, yes.

But getting out of the "fitness for purpose" clause simply because of price is as wrong as having a screen which isn't performing as should be expected from a new thing.

When I buy a screen I expect to be able to use all of it, irrespective if the price. SO I believe that a screen which has non-functioning portions is not suitable for the purpose of looking at all of it.

As I said I have returned several items with LCD screen costing not a great deal and have always been given satisfaction.


doris

 

[doktordoris]

As I already said, they will not exchange it for 1 dead pixel.

About LCD display pixel anomalies

Hmm. But just because apple put it on their site doesn't make it true or allow them to wriggle out of obligations.

They say broken pixels are normal and great, I say otherwise.
I wonder what the relevant sales law would say?
I bet if you made a polite scene they would give you what you paid for.

doris

 

[SaneDrummer]

Yes apple's policy is multiple dead pixels in a given area not one. However...

I had 1 dead pixel in the center of my 13" mbp. I had only had it for 3 days though when I brought it to the apple store. They replaced it.

Moral of the story. Try. If you fail. Try another store, if you fail and are still unhappy, write apple a letter. The squeeky wheel gets the grease as they say.

 

[robotmonkey]

And you post this here to make yourself look like what? A royal jerk? It worked. How can you possibly think that exchanging your machine and keeping the accessories and box is in any-way ethical, even if Apple agreed? Whatever happened to ethics and character? I bought a few accessories from a Best Buy not long ago, returned to my home 60 miles away to discover I wasn't charged for one item. I called the store, explained what happened, and offered to pay for the additional item. I asked if they could just charge my credit card for the additional amount. They didn't have a way to take my credit card over the phone, so I drove back to complete the transaction. You do this because of character. Just because you can get away with something, or figure out a way to game or beat the system, doesn't mean you should. Shame on you.

Greedy, self-centered consumers like you contribute to sky-high prices on products. Personally, I wish Apple would dramatically tighten its policies, stop accommodating ADD, whiny, perfectionists, and pass along the cost savings to the vast majority of reasonable buyers.

1) Prices rise because the Federal Reserve prints money out of no where, and government regulations and taxes

2) WHY DID YOU post that??? To make yourself seem superior??? It is kinda ironic when someone is an ass when they post something about ethics...

3) We pay for a perfect product, so we demand a perfect product. It's nice to know you have the money that it doesn't bother you one bit when something you payed so much for has something wrong with it.

4) Please respond, because you sound like a fun person to argue with.

 

[l.a.rossmann]

Lower features, yes. A shorter period of time until obsolescence and a lower long term build quality, yes.

But getting out of the "fitness for purpose" clause simply because of price is as wrong as having a screen which isn't performing as should be expected from a new thing.

When I buy a screen I expect to be able to use all of it, irrespective if the price. SO I believe that a screen which has non-functioning portions is not suitable for the purpose of looking at all of it.

As I said I have returned several items with LCD screen costing not a great deal and have always been given satisfaction.


doris

When I buy LCDs from places and complain about quality they send me links to all this ISO nonsense where it clearly states a certain amount of dead/stuck pixels is accepted as ok.

For $a 2000 laptop, I expect Apple to perform better than the status quo and have no dead pixels, but I wouldn't ask that of a $400 laptop.

A $0.50 NE5534 does not perform as well as a $2-$5 IC. Terrible PSNR, low slew rate. It is lower quality. It is also, lower cost. This is how the world goes round.

 

[tuna]

Return it. Any dead pixels are not acceptable.

Agreed. He paid a lot of money for computer. He paid $100 for the upgraded screen. He may have paid ~$300 for Applecare. The computer should be perfect. I don't care if dead pixels are common and considered acceptable on LCD screens overall. Then maybe that would make it acceptable on a $500 laptop. Not on a $2500 laptop. Give me a break. Not only should it be perfect when he first gets it, it should stay perfect for the entire time that its under warranty as long as it wasn't user damage.