10.5 Pro with unresponsive screen

Discussion in 'iPad' started by Patriks7, Feb 17, 2019.

  1. Patriks7 macrumors 65816


    Oct 26, 2008
    I got my 10.5” Pro refurb from Apple in November. Have been using it extensively without any issues, however seem to have noticed an issue with the touchscreen in the ~last week.

    Once in a while it feels like it becomes unresponsive, sometimes the touch doesn’t respond until the third or fourth touch. At first I noticed it in a certain app, thought it was at fault, but then I started noticing it all around.

    Is this a known issue or is it possible it has something to do with the latest 12.1.4 update, as it would coincide with the timeframe I have been noticing it.
  2. kissfan macrumors regular


    Dec 7, 2011
    Mine has started doing that periodically.

    It’s really bad if I use it while charging.
  3. mikzn macrumors 6502a


    Sep 2, 2013
    Same issue here with a 12.9" - I don't think it is related to the latest update - there are plenty of other posts about this on MR and other forums.

    It seems it only affects the pro models - I have an iPad air that does not have the issue.

    I even get a certain keys on the keyboard that become unresponsive - I thought it might be a dirty screen - but cleaning the screen does not seem to improve it - it's like certain areas of the screen become in active for 5 to 10 seconds - very frustrating if replying to a text.
  4. Freakonomics101 macrumors 68000


    Nov 6, 2014
    It’s unfortunately a common issue with the Pro models. Don’t know why, but it is.
  5. eneisch macrumors 6502a

    Jul 11, 2008
    I get this too occasionally (but not very often). A reboot usually solves it for me.

    FYI - I have a tempered glass screen protector on mine.
  6. spacebro macrumors 6502a

    Oct 1, 2015
    Has anyone confirmed this glitch is only in the pro models? I would switch to the iPad-not-pro if it doesn't have this problem.
  7. DragonX macrumors member

    Mar 23, 2013
    Some non-pro do demonstrate the issue as well. To find exact models that most have it look up the threads above.
  8. windowpain macrumors 6502a

    Apr 19, 2008
    Me too!
    I thought it was just me, it is incredibly annoying..
    Mine was a refurb after I had a white spot problem and the iPad completely died on me.

    I’ll have to dig through the other threads..hopefully it is a software issue and not a screen defect.
    I have the 10.5” pro..and it has really put me off using my iPad.
    For a pro model you would expect better quality control..
  9. Seanm87 macrumors regular

    Oct 10, 2014
    My iPad Air 2 does this so don’t think it’s jyst pro models
  10. Hanson Eigilson macrumors regular

    Sep 19, 2016
    Exactly this, i thought it was the xCode debugger, but the iPad pro is the only one of my devices that does it.
  11. kazmac macrumors 604


    Mar 24, 2010
    On the silver scream
    I got two 10.5 iPPs that were unresponsive right out of the box (the second one was so bad the fully charged pencil would stop working while in Procreate too).

    The two 2018 iPads I have are fine.
  12. retta283 macrumors 6502


    Jun 8, 2018
    Kingman, AZ
    When I saw this post in latest posts I thought it was talking about a MBP or cMP running 10.5 Leopard... But anyway, I had a similar problem with my iPad 2, turns out dust was on the actual screen and interfering with it, that was the only thing I could find that could cause it. Is yours bent at all? Perhaps bending may make it harder to press even if it's on;y bent a bit. (Just my guess, I'm not the most up to date with iPad issues)
  13. Otflyer macrumors 6502a


    Nov 14, 2017
    SF Bay Area
    My 2018 12.9" pro is perfectly straight an does it.
  14. Patriks7 thread starter macrumors 65816


    Oct 26, 2008
    Thanks for all the info guys. I’ve been monitoring it more closely these last days, and it does seem to be an issue due to the heat (whether it has anything to do with the latest update I guess we’ll see once the next one comes). It mostly stutters when I either have it charging or am running some more intensive apps for a while. When I did both it got noticeably bad.
    Reboot seems to do nothing for me at all. I was considering a fresh reinstall, but now that I see its a common issue I’m not sure that will help anything.

    Unfortunately not an option for me due to the Pro keyboard.
  15. cmaier macrumors G5

    Jul 25, 2007
    Happens to me too. My old iPad Pro got real bad. At first unplugging it solved it. Eventually it got bad enough that I gave up.

    Generally, when it only happens when plugged in, its a grounding issue. You may have a bum charger, a bad charging cable, or a slightly flaky outlet situation.
  16. appleofmyibook macrumors member


    May 31, 2016
    I’ve tried to get 9to5mac to write an article about this without any success. It’s horrible because the Apple Geniuses don’t believe you. I even showed them a video I recorded in anticipation of her reaction and she said that it must have been the way I was pressing the screen (as if it’s rocket science to work out how to use touch). Even though I had Apple Care she was not keen on letting me replace it till she was scrolling through it and what do you know? It happened to her and instead of apologising to me, she was annoyed that she looked like a fool. So I told her that instead of being an arrogant POS, she should be more empathetic when people have spent more on the new iPad Pro than the MacBook Air and expect it to work normally with under a month of use.

    I also emailed Dan Riccio and he never got back to me, which is to be expected although both Phil and Tim have both gotten back to my emails.

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