I am surprised about Comcast services, from what I read online everyone hates them and refer to them as an evil company so giving more speeds than advertised is the last expectations I had from them.
This stems from the oligopolistic behavior from Comcast, and how Comcast took advantage of customers for decades, basically because they could.
Starting in the 90's and through out the 2000's, Comcast started to buy up smaller cable companies that were in their service areas. After that, they often became the sole source for cable TV, and then ISP for much of their service areas.
This lead to ever increasing pricing, and decreasing service quality. Their customer service suffered as well. Sometimes taking many hours on the phone just to reach someone about an outage or problem.
With no competition, the customers had no where else to turn. (Evil Company)
This started to change about 15 years ago, as fiber companies, such as FiOS, started to invade areas that were long held by the Comcast oligopoly, giving competition for the first time for many customers. This lead to lower pricing, better quality service, and a lot better customer service from Comcast.
I mentioned before on the thread that for almost 15 years, I switched back and forth between Comcast and FiOS, once FiOS started to become available in my area, and I have seen a huge change for the better in both companies, but mainly Comcast.
Comcast has become a lot better company to deal with. This wasn't because Comcast had a change of heart and started caring about the customers, but it had to do with Comcast's bottom line and an increase subscriber loss due to increase competition.
But, this doesn't mean that Comcast is now an angelic company. Just look at the areas that Comcast is still the only ISP available, their service tends to not be as good, and their prices tend to be higher.
Also, there are some areas that Comcast enforces a data cap on their customers, charging $10 per every 50GB one goes over 1.2TB in a month period.
Wanna guess if there is competition in the areas were there are data caps?
I can only agree with ISPs here. Rural and far away areas are known to have worse services because its not worth installing an infrastructure to support such low number of people. Same reason why they do have big stores or malls. Sure its nice to have 1Gbps in the middle of the Nevada desert just not really feasible.
Oh, I totally get it from the ISP's point of view, they are a business and they have shareholders. But that is not how it should work, imo.
I am not an advocate for excessive regulation from the government, but in the case of ISPs, I think that is more of a public utility in today's society, and there should be more regulation on ISPs from the government when it comes to expansions of newer technologies.
I think the ISPs of today is like the phone companies from 40+ years ago, in terms of their importance and being a necessity to live.
You already see the US government stepping in with the expansion of LTE and 5G services, plus when it comes to the T-Mobile and Sprint merger, putting in requirements for rural areas. (although, not sure how much this is actually working)
Having ISPs declared and treated like utilities or at least increase regulation might be the way to go to make sure that coverage becomes a priority and that quality becomes a requirement, and not just a byproduct for the few areas that are lucky to have more than one ISP.
Maybe Musk satelites or some new cell tech. can fix that
Especially as fiber service expansion has seem to have stalled, this and 5G
@home services are not looking like our only hope.