$1000 verizon overage

rajpatel

macrumors regular
Original poster
Feb 23, 2013
145
0
It was back in nov and dec. there was somebody illegally using my connection. It would show 3 connections on my cell phone. I reported it and the problem is fixed but they still didn't credit me anything. What shud I do
 

I7guy

macrumors Core
Nov 30, 2013
20,383
8,211
Gotta be in it to win it
So you had no password on your phone or ipad, and random people were turning on personal hotspot and using your data?

If that is the case there is probably not much you can do...maybe go to the police. And importantly put a password on your phone.
 

rajpatel

macrumors regular
Original poster
Feb 23, 2013
145
0
Of course I had a password on it, it happened anyway......we got it resolved by turning off tethering but these jerks still didn't credit anything despite numerous calls.....been a loyal customer for over a decade

----------

After it happened in nov, I called them and they had the nerve to tell me they can't turn off hotspot

Then after it happened again in December, I called them and screamed at them to turn off hotspot that very instant. And they did. Freakin jerks.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,650
6,403
At the iPhone hacks section.
$1000 in data overages and you didn't notice anything? The hotspot doesn't turn on by itself and lets random people connect. Within feet away and with a password on and you never knew anything about it is not possible.
Sounds to me like you or someone on your plan used up tons of data not thinking it would cost that much and now trying to blame it on your carrier and expect them to remove the charges for data that you consumed.
And then you get mad at them for not removing the hotspot feature that is supposed to be there on your account by default. Again its their fault cause you or someone on your account cant control their usage?
Wow, those freakin jerks at verizon:rolleyes:
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,378
1,046
NY
You won't be credited for "sharing" your hotspot. It's your responsibility to control it. :cool:
 

Hieveryone

macrumors 601
Apr 11, 2014
4,133
1,464
USA
It was back in nov and dec. there was somebody illegally using my connection. It would show 3 connections on my cell phone. I reported it and the problem is fixed but they still didn't credit me anything. What shud I do
All you can do is call and speak to different people at Verizon. If everyone you can says no, then you can switch carriers if you wish. But the $1000 fee will remain.
 

rajpatel

macrumors regular
Original poster
Feb 23, 2013
145
0
What is wrong with u people. I told u, somebody was piggybacking my account. My phone said 3 connections. I informed verizon. The jerks told me after the first month it happened that they can't turn off hotspot. Yes they said that. After the second time I demanded they turn it off. No issues since then. But no credit for that period either.y do u sit there and baselessly accuse me of using that much and then trying to shirk it? I already explained the situation. Verizon is just a bunch of cheapskates who delay and delay hoping it will go away. They have the tech to see what happened and they are just lazy, stealing jerks. I really don't know why u would turn this around on me as i was very clear as to the problem and verizon promised to look into it and resolve it and they never issued one dollar in credit. It's wrong , I have been a good customer for more than a decade with no issue,that shud count for something
 

556fmjoe

macrumors 68000
Apr 19, 2014
1,604
897
It isn't Verizon's problem. They have no way of knowing if you're lying to them to try to get back $1000 of overages you racked up or if it is genuine theft. If they credited everyone who claimed someone was stealing their data, then everyone would do it. Unless you got a police report and failed to mention it in your post, I can't blame Verizon for not crediting your account.
 

I7guy

macrumors Core
Nov 30, 2013
20,383
8,211
Gotta be in it to win it
Of course I had a password on it, it happened anyway......we got it resolved by turning off tethering but these jerks still didn't credit anything despite numerous calls.....been a loyal customer for over a decade

----------

After it happened in nov, I called them and they had the nerve to tell me they can't turn off hotspot

Then after it happened again in December, I called them and screamed at them to turn off hotspot that very instant. And they did. Freakin jerks.
These things "just don't happen". There was a setup issue on your phone that the owner is responsible for. Personal hotspot generates random passwords that are not known unless given out and/or changed. Your story makes no sense as some important details are left out. In addition, your two posts in this thread look like they were written by two different people.
 

rajpatel

macrumors regular
Original poster
Feb 23, 2013
145
0
Yes, they do just happen. And all this stuff is highly computerized......Verizon knows exactly who is connecting on what account to where and for how long. Don't tell me it is some mysterious thing, it is not.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,650
6,403
At the iPhone hacks section.
What is wrong with u people. I told u, somebody was piggybacking my account. My phone said 3 connections. I informed verizon. The jerks told me after the first month it happened that they can't turn off hotspot. Yes they said that. After the second time I demanded they turn it off. No issues since then. But no credit for that period either.y do u sit there and baselessly accuse me of using that much and then trying to shirk it? I already explained the situation. Verizon is just a bunch of cheapskates who delay and delay hoping it will go away. They have the tech to see what happened and they are just lazy, stealing jerks. I really don't know why u would turn this around on me as i was very clear as to the problem and verizon promised to look into it and resolve it and they never issued one dollar in credit. It's wrong , I have been a good customer for more than a decade with no issue,that shud count for something
Its not possible for someone to "piggybacking" off your accounts data without you turning on the hotspot and giving them access. Period.
That is the reason they will not credit your account.
It doesnt matter if you're a longtime customer or whatever. The data was used whether you like to admit or understand it.
 

zorinlynx

macrumors 603
May 31, 2007
5,529
6,466
Florida, USA
Why didn't you change your Hotspot password as soon as you saw more connections than the amount you were actually using? It says it right there on the bright blue shimmering banner; it's nearly impossible to miss.

I know if I saw extra connections on my Hotspot I'd change the password instantly.
 

braddick

macrumors 68040
Jun 28, 2009
3,825
760
Encinitas, CA
rajpatel, don't beat yourself up over this. Could have happened to anyone here. Leaving your hotspot tethering on (settings >) is an easy mistake.

I left the microwave on way too long at work and burned the popcorn. Smelled (translate: 'smelt') like burned kernels for a week.

I took a bit of ribbing for that but, long story short, your extreme error in judgment shouldn't be punished by VERIZON now charging you and arm and a leg.
VERIZON should have installed a kill switch buried somewhere without your iPhone that could be accessed and activated on their end as soon as you started to approach 1K in tethering services you didn't authorize nor condone.

(Perhaps a 10K race where participants wear a pink- symbolizing 'water damage' ribbon could be organized with the proceeds going toward paying off your phone tethering bill. I know your iPhone wasn't water damaged, but there's another member who likely left his iPhone in his jeans during a wash cycle- so this race could sponsor the both of you. Or, do you think the breast cancer people would sue us over that?).

Either way, just know you have supporters here and you're definitely in our thoughts.
 

TantalizedMind

macrumors 6502a
Feb 5, 2007
713
203
What happens if the OP cancels his account with Verizon and doesn't pay the bill? Can they send collections after him? Would it hurt his credit?

I've been told certain bills can't hurt your credit, like hospital bills. Or is that all BS?
 

869639

macrumors 6502
Jan 2, 2014
327
0
Earth
What is wrong with u people. I told u, somebody was piggybacking my account. My phone said 3 connections. I informed verizon. The jerks told me after the first month it happened that they can't turn off hotspot. Yes they said that. After the second time I demanded they turn it off. No issues since then. But no credit for that period either.y do u sit there and baselessly accuse me of using that much and then trying to shirk it? I already explained the situation. Verizon is just a bunch of cheapskates who delay and delay hoping it will go away. They have the tech to see what happened and they are just lazy, stealing jerks. I really don't know why u would turn this around on me as i was very clear as to the problem and verizon promised to look into it and resolve it and they never issued one dollar in credit. It's wrong , I have been a good customer for more than a decade with no issue,that shud count for something
When you saw 3 connections it didn't occur to you to simply change the hotspot password? because you actually acknowledged the issue and seems didn't take action for soo long...When the device is in your hands and control, how can you hold Verizon responsible for having your hotspot feature not secured properly......For them its as simple as you trying to be a cheapskate on them and trying got get away with free data usage.....

I'm not trying to point fingers at you but this is just how it makes sense logically...and I do understand that everyone makes mistake in life, as for Verizon I think they should definitely give you some credit for the mistake, since you been a long time customer, Try speaking to a Supervisor and having the credit applied while on the phone rather than waiting for it to show up later and then confirming it within 24hours if you have online billing.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,917
Jacksonville, Florida
What is wrong with u people. I told u, somebody was piggybacking my account. My phone said 3 connections. I informed verizon. The jerks told me after the first month it happened that they can't turn off hotspot. Yes they said that. After the second time I demanded they turn it off. No issues since then. But no credit for that period either.y do u sit there and baselessly accuse me of using that much and then trying to shirk it? I already explained the situation. Verizon is just a bunch of cheapskates who delay and delay hoping it will go away. They have the tech to see what happened and they are just lazy, stealing jerks. I really don't know why u would turn this around on me as i was very clear as to the problem and verizon promised to look into it and resolve it and they never issued one dollar in credit. It's wrong , I have been a good customer for more than a decade with no issue,that shud count for something
They do not care of you are a good customer. You better pay it or pay the ETF when they cancel your account.