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To be clear this is a real issue!

Since I released my video and emailed it to Tim Cook, I got a call from Apple on behalf of Tim Cook to tell me they are now working with engineers to fix the issue.

Now I have the email of a guy working on this issue and he will keep me posted.

Check my Twitter for more updates on this issue.

To be clear, your efforts to keep us posted are greatly appreciated. You've made more progress on this than anyone.

Thanks, I'll stay tuned :D
 
And much as my inner fanboy hates to say it, but Samsung parts are always the best parts in Apple products.

Just look at the display even, and the SSD now.

Possibly, but you can't work with people you can't trust...

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Really makes me question what Apple has been doing with their notebooks lately. I'm typing this on a first generation Revision A MacBook Unibody from 2008 and the fans are sitting at 1760RPM with 7 applications running, one of which is rendering some audio right now. All of a sudden, a flagship MacBook from 2013 spools up the fans for no reason when playing lossless files in iTunes? That's kind of ridiculous. My machine is not without its faults (the screen has some pretty atrocious viewing angles and whatnot) but at least those faults were known before purchasing the machine and weren't things we as users are essentially beta testing for Apple.

I know I probably sound like the biggest hater out there right now, but Apple really needs to step it up. My experience when I had my retina 15" for a few weeks has seriously made me question their quality control (my retina had a squeaky case, a buzzing keyboard backlight, sleep issues, heating up when closed, and connectivity issues) and I returned it in spite of its speed and beauty. They can't rest on their laurels and it's really showing. As bad as it sounds, returning it and going back to my 2008 MacBook was almost freeing... I couldn't enjoy the retina purely because every time I picked it up, I felt like I'd find yet another ludicrous issue with it. At least my old workhorse was flawless, reliable and, though slow, something that wouldn't just decide not to wake from sleep or ramp up the fans for no reason... and it's a revision A product too.

TL;DR - I'll be seriously holding off my decisions on a Haswell MacBook until all the issues have been revealed. It's getting frustrating that Apple hasn't figured stuff like this out.
I like those comments. All the people that forgets that Apple always had problems on all of their hardware. And morevore, more often on their rev A products like the MBPR.

Should go back on the news and check the PowerBook news, and you will see same comments as yours "Apple is not like before, they lose their quality stuff" and so on.

Same story again for years.

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At the price you paid, an annoyance is unacceptable.

When I see this, I am wondering what people buying all those expensive car like lamborghini says when they have troubles with their cars (they were a recall for lamborghini not too long ago).

Just a way to say that whatever price you will put on your stuff, you will never be problems free. The only things that should be checked is how the problem is handled by the company.

Right now, Apple is changing your stuff from free, which is what to be expected. The real problem would be if they don't care.
 
In the meantime my 15" rMBP has been having screen lags with no resolve since the day I bought it. I'm running 10.8.3 12D76 beta and all problems persist. I'm demanding some kind of compensation for a $3000 laptop that doesn't even perform as fast as a MacBook Air.
 
Guys. You bought a Macbook Pro Retina where the screen alone needs a lot of constant GPU power to feed it and thus the cooling system needs to work a lot harder than in a conventional Macbook Pro. Second, you bought a Macbook that is so thin that there´s even more compromises involved into cooling them.

1. That's ridiculous. The HD4000, let alone the GT650, have more than enough power to feed data to that screen. It's just a higher resolution for a GUI, it's not trying to render Crysis 3 or something. Even still, I've played Assassin's Creed at close to retina resolution and the fans and temperatures remained steady.

2. The cooling system "issue" you've brought up is even more ridiculous of a claim as these new enclosures, while thinner, offer much improved thermal management and cooling. The thinner chassis actually allow for hotter components and better cooling. These same parts in the last generation unibody run just as hot, if not even hotter, under the same conditions.
 
I'd avoid the current MBPr at all costs.

Wait till Apple releases the next gen version.

Then wait even longer, as others serve as Apple's beta testers.

See what kind of reviews come in and what defects the first batches are shipped with.

Once those are fixed, then it should be safe to buy.

Good luck, it's getting to be like gambling :)


Eh, I wouldn't quite take such a pessimistic view. This is a very small sample size not representative of the total population. There are undoubtedly many, many more who do not have issues. Given the nature of this site, those that do have issues come on here to talk about them, and thus a response bias is born.

Personally, I have a RevA rMBP and I couldn't be happier. I don't have any of the issues aside from very rare ghosting; the frequency of which is quite negligible.

Also, in regards to thermal management... these machines really are really quite amazing. When I dump full load on the machine for rendering, the temps never get above 65C.
 
1. That's ridiculous. The HD4000, let alone the GT650, have more than enough power to feed data to that screen. It's just a higher resolution for a GUI, it's not trying to render Crysis 3 or something. Even still, I've played Assassin's Creed at close to retina resolution and the fans and temperatures remained steady.
You probably didn´t read my whole post, because I am not talking about that specific problem people are having. I was addressing people that believe (like you do) that Apple can magically make thinner laptops dissipate heat better. And yes, that´s as ridiculous as your answer to my post.

You need more power to feed a Retina display vs. a conventional one, because there are more pixel active at a time. The Retina display on a mobile device needs a lot of power currently and that will only get better with IGZO or OLED. When Intel introduces their Haswell architecture, which is a lot more power efficient compared to Ivy Bridge, the problem will also be dealt with externally.

The people that use a laptop daily are not talking about the display of a GUI. They want to work with a Retina resolution and applications, the GUI alone is almost irrelevant. If you´re displaying a whole webpage though, OS X needs to upscale/render to a Retina resolution and 1600p or even 1800p is a lot more demanding than 1080p or 1200p. In the worst case (1200p vs. 1800p) that´s over 2 times more pixels.

If Apple keeps the size of the casing the same and doesn´t go overboard with TDP on the new Haswell chips, the second generation should be a lot better.

2. The cooling system "issue" you've brought up is even more ridiculous of a claim as these new enclosures, while thinner, offer much improved thermal management and cooling. The thinner chassis actually allow for hotter components and better cooling. These same parts in the last generation unibody run just as hot, if not even hotter, under the same conditions.
Dude, this is a laptop, you want to write on it and not burn your fingers. You want that heat to GET OUT of your case as fast as possible and that´s only possible with fans. And if you´re casing is smaller with less volume internally, even the best vapor chamber technology is not going to help you, a case with a bigger volume though, would easily leave you enough room with bigger and slower spinning fans or one big slow spinning fan. But since the Retinas are so thin, there´s only room for one or two very thin fans that need to be active almost all the time for the hot air to get out. And if they suddenly spin up, you´re going to hear it.

This is no iPad with minimal dissipation that can be dealt with through the casing itself, this is a professional laptop you have to work on. People are very sensitive if their casing heats up like some iPads under load do already and if laptops do that it´s extremely uncomfortable for someone to type on them. And if there´s also loud fan noise it´s going to annoy you to no end.

I cannot believe you even think that thinner = better. You must be a marketing troll.
 
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iPad mini i didnt like due to non-retina (but my dad's screen mini is the best I've seen too, smooth text relatively and no IR) and wild gashes all over the beautiful design but tried iPad 4 and didnt like that either Image retention issues and it didnt feel as solidly constructed as my DY-serial iPad 3 that was like the 9th one I got or so.

Apple is seriously losing fanboys to stuff like this. Not like I'll switch to alternatives but I want to ride these out for a good while and then re-evaluate hopefully when a decent alternative exists and dominates. Still 'love' my products but I'm too afraid to try out new ones, and the software is plateau'ing so much there's no point in continuing to support lack of innovation.

You got nine iPads? Replacements? I thought the iPad was one of the safer Apple products (and definitely the best value)! What went wrong?

I just got an iPhone 5 again after I returned my launch day unit. I'm pleased to say that battery life has improved substantially from what I (and many others) suffered with at launch. In my first complete drain I got 6.5 hours usage and 6.5 hours standby, which isn't too bad (it's supposed to get 8 hours but I'm not complaining). I had the screen brightness on about a third but was downloading and installing some apps over 3G with WiFi off. Maybe it'll improve a bit more after a few cycles. I now also have an external Morphie battery so I'm not as concerned about battery life.

The screen of the iPhone is indeed stunning. I remember gushing over the iPhone 4's retina display but this one seems to blow that out of the water, even though it's the same pixel density. It just seems much clearer with better contrast and better colour saturation. The UI smoothness is amazing as well. I'm quite pleased with it.
 
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You got nine iPads? Replacements? I thought the iPad was one of the safer Apple products (and definitely the best value)! What went wrong?
Some iPads had an excessive amount of yellow/purple tint or screen brightness uniformity, which was extremely annoying. I got lucky though, my first iPad 3 I bought was almost perfect (I can only see a slight hint of screen uniformity when I read books on a completely white background). But I didn´t buy straight away, I waited for a couple of weeks. Because if there´s bugs, the early adopters are always the ones that pay the price (twice).
 
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Eh, I wouldn't quite take such a pessimistic view. This is a very small sample size not representative of the total population. There are undoubtedly many, many more who do not have issues. Given the nature of this site, those that do have issues come on here to talk about them, and thus a response bias is born.

Personally, I have a RevA rMBP and I couldn't be happier. I don't have any of the issues aside from very rare ghosting; the frequency of which is quite negligible.

Also, in regards to thermal management... these machines really are really quite amazing. When I dump full load on the machine for rendering, the temps never get above 65C.

I'm not basing my advice on the fan issue alone. Every new model of MBP Apple releases, I buy. Primarily because its my work machine that's pushed hard due to the nature of the resource intense work I do. Therefore I must have as much speed, memory & processing power as possible. If not for the fact the company has many global locations, which I use, I'd be using my Mac Pro full time.

Therefore my experience is based on buying over twenty new Mac laptops. Until the last few years Apples laptops were all well sorted and of very high quality. If their were any bugs they were the normal, minor kind all computers are subject to.

However now that well over half Apples revenue is via iOS devices, they get all the attention Apple can lavish on them. A fact I fully understand. Being a mass market consumer electronics company has made Apple highly envied by money worshipping Apple followers, that in many cases have no clue about computing.

Witness the posts here that make it personal and call names, attacking any owner that shares an experience, speaks the truth, or dare reveal an Apple fault.

Anything other than blind praise raises the hackles of the hangers on. :)
 
Well... This early adopter had image retention problems, but once I got a Samsung display (4th swap was the winner!) this has been the best computer I've ever had. I think if my latest unit was having this new fan issue I'd give up.

I would've given up after the 3rd swap. No guarantee it will last.
 
If you're gonna get that computer, you should either have it purchased with a card that doubles warranty (AmEx) or AppleCare but I'd hate to have the machine serviced at all. It's all glued together, I'd imagine the internals will never look the same as from the factory after it gets torn open.
 
I have a 15" retina purchased on June 11th with a Samsung SSD. I have this same issue.

Clearly, the issue is not related to Sandisk directly.
 
My 2.6/16/512 (SanDisk) does this from time to time. I don't get all the anger about it, it's a minor problem. If (when) Apple fix it, that is OK with me.
 
People, you should learn how to position your laptops. Dont treat your mbp as your wives, whom you nitpick at every small imperfection and grow dismay at how she put her forks and knives after a meal.

I treat my rMBP as my servant, you learn to forget and forgive his flaws when he is being very productive. Even though you've been paying good money for his service.


These hilarious posts are the reason I come to this site. Sir, WTF are you talking about? Servants and wives? Are you a Saudi prince?

lol

:apple:
 
[url=http://cdn.macrumors.com/im/macrumorsthreadlogodarkd.png]Image[/url]


Earlier this week, Geek.com highlighted a growing a number of complaints from owners of Apple's 15-inch Retina MacBook Pro regarding overactive fans. The issue has been noted in our forums and is the subject of a lengthy thread in Apple's discussion forums. From one report:From the list of reports flowing in, users suspect that Apple's recent shift to using SanDisk solid-state drives in the Retina MacBook Pro may have something to do with the issue, although it is likely a software issue rather than a hardware one.

YouTube: video
Apple support staff have offered mixed responses to the issue, with some customers receiving replacement machines while others have been assured that the behavior is normal. If the issue is indeed a software one as is suspected, Apple should be able to fix it relatively easily with an update pushed out to owners of the affected machines, but it is unclear whether Apple is working on a fix at this time.

(Photo from iFixit)

Article Link: 15-Inch Retina MacBook Pro Users Experiencing Fan Issues Related to SanDisk SSDs?

I wonder if this switch to SanDisk mSATA SSDs is what brought down the price of drive upgrades in Apple machines that use mSATA SSDs as every Mac that uses mSATA SSDs (rather than 2.5" SATA SSDs) dropped in price when the Early 2013 retina MacBook Pros came out.
 
i can see why Apple would think "its considered 'normal' behaviour."

I mean every time you insert a dvd, and Superdrive makes a noise, PC manufactures of dvd drives in the same situation, would say, "its un-acceptable. And that the DVD/and or computer is not on a flat surface." Even though the in-balence in not perfect, although it helps to re-align. But when it comes to Apple, even THIS is considered 'normal' by Apple users.

So, here in this article, I wouldn't be surprise for Apple to say "fan noise is normal."

But ya, in any case, it seems these problems are always happening on Retina Macs.... Not surprising here anyway. Maybie Apple should have tested a bit more.

True, problems can not show up, but Apple doesn't exactly run Macs for days during their QUality and Control, despite what they say. Otherwise, this problem would of been found.
 
It's all glued together, I'd imagine the internals will never look the same as from the factory after it gets torn open.
Yes it is glued together, and what's not, is packed so tightly together that it's hard to imagine anyone at AppleCare being able to service it without incurring damage.

I bought it accepting that reality is, Apple is building them like throwaway appliances. No longer designed to be serviceable Apple has severly compromised it's bragging rights as a "Green Company". The campaign they silently dropped over a year ago.

Yet it's the only game in town if one prefers OS X. Apple knows it, flaunts it with high pricing and now with throwaway computers.
 
Yep., all glued, throw away computers... And hard to repair without breaking something.

No wonder Apple just gives you a new logic board or a new Mac ...

I wonder what the chances are of Apple "further" breaking stuff themselves trying to repair something, not the user ?

I reckon that would be high, so Apple would just think "ok, time to cover up out stuff ups."

Apple is the only company that does "throw away" stuff.... Well.. Microsoft does now with the RT. but i am beginning to seriously hate the future of tech.

The idea, of being as thin as a MBA, and the ipad's, even though thy are nice to use, the negative side is these slim designs, is that over-heating is more of a problem, and other factors, your typical non-MBP/previous iMac's wouldn't be in the same situation at the same time, only because its not as thin.


*shrugs*


I spose thats why Apple push AppleCare even further, as if they already know their product is gonna die sooner.

I can't help seeing this as a scale...... Where's the tipping point, or middle ground ? Where everything is safer, yet still be thinner ?
 
Reading this thread makes me very depressed.

I was planning to buy a 2013 MBP-R today for £2300 which is a lot of money to me. Now I'm thinking maybe I should wait a while and see if they fix this issue.

It seems like every new or updated product (hardware and software) that Apple puts out these days has faults with it. Faults that should have been spotted in their quality assurance testing.

You might as well wait for Haswell in June, and hopefully the numerous problems with retina models will be fixed by then too. I've lost all hope for the current models over the past weeks due to my own pre-purchase research. I'm not trying to be sarcastic or derogatory towards current owners - I really want one of these things - but you've got to be mad to buy one after seeing the shear number of problems with them reported on the web.

Have to agree with you and a few others in the thread...I don't trust Apple any more. A few years ago, it was hard to walk away empty handed from an Apple store. Now, I'm almost too nervous to buy anything from them - I've been looking at buying a rMBP since December...

It's just a shame there's no real alternative to Macs. I'm not just talking about OS, but the whole package. Some nice, high(ish)-quality hardware, with a 99% bug-free *nix OS. Slap a premium price on it, I wouldn't care - as long as it worked.
 
Is this why my fan sometimes just goes loud as hell for minutes on end when I'm not even doing anything cpu-intensive (according to iStat)? If so, should I go and get it replaced.
 
Apple is seriously losing fanboys to stuff like this. Not like I'll switch to alternatives but I want to ride these out for a good while and then re-evaluate hopefully when a decent alternative exists and dominates. Still 'love' my products but I'm too afraid to try out new ones, and the software is plateau'ing so much there's no point in continuing to support lack of innovation.

Exactly where I am. I even went down to Best Buy to play around on Windows 8. There really just isn't an alternative to Mac, at least as far as I'm concerned, but if they keep this up Apple will face some real competition from somewhere.

I would've given up after the 3rd swap. No guarantee it will last.

Yeah, it kind of became a quest, ala Ahab and the whale.
 
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