For everyone that's purchasing a new iPhone 5S, check and make sure the phone is not bend even slightly. If it looks like it's bend slightly, it's probably not your imagination and it's defective.
So my friend had order an iPhone 5S online and received Wednesday. I helped him setup his new phone and noticed the fingerprint home button doesn't work correctly. I told him to take it to Apple for them to see what's wrong. At the time, I didn't see any warp or damage on the phone. I put on a screen protector and in a case and gave him the phone after setting it up. Since my friend was rushing to go pick up his daughter from dance class, he didn't inspect the phone closely. He did notice the phone seem to be warped a little when he got into his car, barely noticeable, and chalked it up to bad lighting.
On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.
Per the tech that helped us, this is consider wear and tear/ abuse of the phone. I explain to him that this phone was used for 3 days, there's no marking or scratches on it. We never dropped it. The first time this phone was dropped was when we went in and the Apple employee that checked us in dropped the phone. The tech went on and said this could have happened because my friend sat on his phone. Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone.
Needless to say, the tech made it sound like he did us such a huge favor of exchanging the phone. Never had I had such horrible service at Apple. To be accuse of damaging something when it was defective to begin with. I'm ok with the fact that some of the phones might be defective since Apple is trying to make 6 millions of them if not more but don't accuse us of breaking it when it's clearly a problem with Apple not us.
So my friend had order an iPhone 5S online and received Wednesday. I helped him setup his new phone and noticed the fingerprint home button doesn't work correctly. I told him to take it to Apple for them to see what's wrong. At the time, I didn't see any warp or damage on the phone. I put on a screen protector and in a case and gave him the phone after setting it up. Since my friend was rushing to go pick up his daughter from dance class, he didn't inspect the phone closely. He did notice the phone seem to be warped a little when he got into his car, barely noticeable, and chalked it up to bad lighting.
On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.
Per the tech that helped us, this is consider wear and tear/ abuse of the phone. I explain to him that this phone was used for 3 days, there's no marking or scratches on it. We never dropped it. The first time this phone was dropped was when we went in and the Apple employee that checked us in dropped the phone. The tech went on and said this could have happened because my friend sat on his phone. Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone.
Needless to say, the tech made it sound like he did us such a huge favor of exchanging the phone. Never had I had such horrible service at Apple. To be accuse of damaging something when it was defective to begin with. I'm ok with the fact that some of the phones might be defective since Apple is trying to make 6 millions of them if not more but don't accuse us of breaking it when it's clearly a problem with Apple not us.
