iPhone 5S warped after 3 days

[sclawis300]

NOBODY I know puts their phone in their back pocket. What a terrible idea.

You don't know any girls?????

 

[Lucille Carter]

For everyone that's purchasing a new iPhone 5S, check and make sure the phone is not bend even slightly. If it looks like it's bend slightly, it's probably not your imagination and it's defective.

So my friend had order an iPhone 5S online and received Wednesday. I helped him setup his new phone and noticed the fingerprint home button doesn't work correctly. I told him to take it to Apple for them to see what's wrong. At the time, I didn't see any warp or damage on the phone. I put on a screen protector and in a case and gave him the phone after setting it up. Since my friend was rushing to go pick up his daughter from dance class, he didn't inspect the phone closely. He did notice the phone seem to be warped a little when he got into his car, barely noticeable, and chalked it up to bad lighting.

On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.

Per the tech that helped us, this is consider wear and tear/ abuse of the phone. I explain to him that this phone was used for 3 days, there's no marking or scratches on it. We never dropped it. The first time this phone was dropped was when we went in and the Apple employee that checked us in dropped the phone. The tech went on and said this could have happened because my friend sat on his phone. Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone.

Needless to say, the tech made it sound like he did us such a huge favor of exchanging the phone. Never had I had such horrible service at Apple. To be accuse of damaging something when it was defective to begin with. I'm ok with the fact that some of the phones might be defective since Apple is trying to make 6 millions of them if not more but don't accuse us of breaking it when it's clearly a problem with Apple not us.

You are lucky as your phone did not come like this so it is the user who bent it. The 5S, just like the 5 WILL BEND! It is not a defect.

 

[noisycats]

This is your friend's fault.

 

[Moccasin]

You must have missed this part of the OP:

"Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone."

And you must have missed this bit at the beginning

On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.

I would also be rather annoyed if Apple accused me of something I didn't do.

 

[daneoni]

Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone.

Not Apple's fault. Common sense dictates you don't sit on something that might potentially break. 140lbs at the right angle is more than enough to do the damage. I think you got away with one there to be honest. On another day/another genius you'd have been given marching orders...and rightly so.

 

[Tyler23]

And you must have missed this bit at the beginning

On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.

I would also be rather annoyed if Apple accused me of something I didn't do.

No, I saw that bit. But the second bit (that I quoted) completely contradicts the first statement. The part that I quoted is an admission that the friend kept the phone in his back pocket, and since he weighs 140lbs, the OP thinks that is not enough weight to bend the iPhone when clearly it is.

Saying sorry, but a lot of people put it in their back pocket = so what that it was in his back pocket, it shouldn't bend because other people put it in their back pocket and it doesn't bend.

Just because he puts it in his front pocket when he goes out, doesn't mean it's never in his back pocket.

 

[supermassive]

And you must have missed this bit at the beginning

On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.

I would also be rather annoyed if Apple accused me of something I didn't do.

"Just in his front pocket when he goes out" doesn't exclude "in his back pocket for the rest of the time"

 

[Pompiliu]

iPhones are/will be bendable until Apple stops making them out of Coke cans. Image

Yeah!
Apple go back to SS and glass (like the 4/4s).

 

[sclawis300]

always in the front/right pocket. left pocket is for keys/change/misc.

You must be a lefty.

 

[xraydoc]

Maybe Apple should put a disclaimer on the box or in the documentation: Do not sit on phone. Phone may bend if you apply body weight to it.

Just like the stroller companies have to put: Remove child before folding stroller.


This is the owner's fault, clear and simple. Stick an even thinner and weaker Galaxy S4 in your back pocket and have a seat. Let's see what your ass does to it!

 

[eoblaed]

And you must have missed this bit at the beginning

On Saturday afternoon, my friend noticed the screen protector was a coming off near the volume button so he took it out of the case and really inspect it. After 3 days of use, no dropping, just in his front pocket when he goes out, the phone had warped right by the volume button. We took it back to Apple to exchange it and was given a hard time about it.

I would also be rather annoyed if Apple accused me of something I didn't do.

And you must've missed this bit in the OP:

The tech went on and said this could have happened because my friend sat on his phone. Um... Sorry Apple but a lot of people put their phone in the back pocket. If your phone can't withstand being sit on, you should probably put a disclaimer on your phones. For a small guy who's maybe 140 lbs to sit on the phone and have it bend from that within 3 days? There's a defect on Apple's work, not us abusing the phone.

He sat on it. Pro tip: don't sit on your phones.

And I don't care if he claims he didn't sit on it. No one ever lies when they try to get a company to fix something they broke? Sorry, glass and aluminum phones don't just bend and break like that without some kind of external force. The dude sat on his phone, broke it, and wanted Apple to replace it for him at their cost. He's beyond lucky they did.

 

[Jalopybox]

Thin, non-tempered aluminum and that is the smallest cross section on the entire phone. It's a weak spot for sure. Still, don't sit on a electronic device. You won't sit on a Rolex, iPad or laptop would you?

 

[Moccasin]

No, I saw that bit. But the second bit (that I quoted) completely contradicts the first statement. The part that I quoted is an admission that the friend kept the phone in his back pocket, and since he weighs 140lbs, the OP thinks that is not enough weight to bend the iPhone when clearly it is.

Saying sorry, but a lot of people put it in their back pocket = so what that it was in his back pocket, it shouldn't bend because other people put it in their back pocket and it doesn't bend.

i just read that as annoyance at Apple for admitting their phone can't stand up to being kept in the back pocket. I would never sit down with my phone in my back pocket but actually think it would get less stress in the back pocket while walking than being in the front pocket unless completely flat against the leg.

 

[supermassive]

You have to seriously believe in unicorns if you consider the possibility of a solid object just to wrap itself out of nothing, without exterior influence. Why don't street-lights or scyscrappers bend themself?

 

[BSben]

I always see teenage girls with their phones in their back pocket, don’t understand it?

You certainly keep an eye on the backside of teenage girls....

 

[Tyler23]

i just read that as annoyance at Apple for admitting their phone can't stand up to being kept in the back pocket. I would never sit down with my phone in my back pocket but actually think it would get less stress in the back pocket while walking than being in the front pocket unless completely flat against the leg.

No one's saying don't walk around with it in your back pocket, the issue is not taking it out of the back pocket when sitting. I agree, the OP is confusing, but what I (and others) have taken from it is that there are times when his friend kept the phone in his back pocket (and presumably sat on it). Just because he says he kept it in his front pocket while going on, does not mean he never had it in his back pocket.

 

[testcard]

I have been sitting on all my Iphones for a long time and never had one bend. I'm not a skinny guy either.

OK, you can get off now.

 

[supermassive]

You certainly keep an eye on the backside of teenage girls....

Teenage girls are a whole different story. Their back pockets are extra cushioned.

 

[Moccasin]

No one's saying don't walk around with it in your back pocket, the issue is not taking it out of the back pocket when sitting. I agree, the OP is confusing, but what I (and others) have taken from it is that there are times when his friend kept the phone in his back pocket (and presumably sat on it). Just because he says he kept it in his front pocket while going on, does not mean he never had it in his back pocket.

well some are saying that if you read back through the thread- I still think that for it to happen so quickly is just as likely to be a flaw in that particular frame.

I was more annoyed at someone saying that they were previously posted pictures of a 5 rather than a 5s when you can clearly see the elongated flash area.

I'm a fan of Apple, with another £2000 spend planned on their products shortly and my 5s finally on its way, but I do find some of the "Apple can never do wrong" posts rather tedious. There are occasional manufacturing flaws in every product - 100% perfect quality in 100% of phones is not practicable.

 

[yanki01]

You must be a lefty.

ding ding ding!

 

[Tyler23]

well some are saying that if you read back through the thread- I still think that for it to happen so quickly is just as likely to be a flaw in that particular frame.

I was more annoyed at someone saying that they were previously posted pictures of a 5 rather than a 5s when you can clearly see the elongated flash area.

I'm a fan of Apple, with another £2000 spend planned on their products shortly and my 5s finally on its way, but I do find some of the "Apple can never do wrong" posts rather tedious. There are occasional manufacturing flaws in every product - 100% perfect quality in 100% of phones is not practicable.

Definitely agree with you, I've had flaws with Apple products before. The only issue here, though, is that the OP seems to imply that his friend did in fact keep his phone in his back pocket and likely sat on it. That's not a manufacturing flaw, that's mistreatment of a $700+ electronic device.

 

[daneoni]

I'm a fan of Apple, with another £2000 spend planned on their products shortly and my 5s finally on its way, but I do find some of the "Apple can never do wrong" posts rather tedious. There are occasional manufacturing flaws in every product - 100% perfect quality in 100% of phones is not practicable.

Customers aren't always right either.

 

[Moccasin]

Customers aren't always right either.

Indeed not, I never claimed they were and expectations can be too high. However that doesn't mean that Apple are perfect.

----------

Definitely agree with you, I've had flaws with Apple products before. The only issue here, though, is that the OP seems to imply that his friend did in fact keep his phone in his back pocket and likely sat on it. That's not a manufacturing flaw, that's mistreatment of a $700+ electronic device.

for it to apparently happen within three days suggests that a flaw could also be responsible.

 

[supermassive]

well some are saying that if you read back through the thread- I still think that for it to happen so quickly is just as likely to be a flaw in that particular frame.

I was more annoyed at someone saying that they were previously posted pictures of a 5 rather than a 5s when you can clearly see the elongated flash area.

I'm a fan of Apple, with another £2000 spend planned on their products shortly and my 5s finally on its way, but I do find some of the "Apple can never do wrong" posts rather tedious. There are occasional manufacturing flaws in every product - 100% perfect quality in 100% of phones is not practicable.

How is apple supposed to prevent something from breaking if a stupid guy - even if he did it unintentionally and out of naivity - is applying force to an object?

 

[c0LdFire]

No, the metal did not just randomly warp itself over time. Sitting on a phone is downright idiotic, and you should be glad Apple was willing to do anything. You seriously know multiple people that SIT on a $650+ electronic?