I say take the offer. Newer machine, faster CPU, higher RAM capabilities and better display. As for the OS, it'll be Snow Leo. I doubt Apple will ship you a new MBP replacement with Leopard.
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2.4 getting replaced for a 2.66 "built" from applecare. Should I take the offer?
- Thread starter djvic87
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How and why is it that people are getting their MBPs replaced?
I have a late '08 2.4, which has a splotch of dust under the screen, one noisy fan and a bit of a poor battery life. I would much rather be able to swap it out for a newer similar/higher spec machine, even if I had to pay the difference.
I have a late '08 2.4, which has a splotch of dust under the screen, one noisy fan and a bit of a poor battery life. I would much rather be able to swap it out for a newer similar/higher spec machine, even if I had to pay the difference.
its all to easy these days with apple's chineese quality control.
i have went from a 2,2 sr to a 2.8 15" unibody without paying a dime.
its all about how you talk to someone
its all to easy these days with apple's chineese quality control.
i have went from a 2,2 sr to a 2.8 15" unibody without paying a dime.
its all about how you talk to someone
Please, PM me with your genius skills and what you did (when you have time of course).
I just forked out £200 for Applecare, spent and am still paying a load for a car and just want my MBP to last! I really want a newer model, something that can take 8gb RAM and that has the better graphics card. If it means me taking it in to the store for every fault that pisses me off or calling Applecare then I will do so.
Did you talk to people in the store or on the phone?
Cheers
EDIT: the 2.66 looks perfect for what I need, the 2.8 would be a dream though!
What? Which 2.4 version did you had? I thought the 2.4 early and late 2008 versions have the same l2 cache.
By the way everyone I have new updates. Apple called me today and told me that they will send me a shipping label through email, put everything back in its retail box, and send it back in a cardboard box. So that means I will get a full replacement. Somehow it never made sense to me in first place because the tier 2 guy told me to send back only the notebook, since I will receive a "newly built" unit only
lol. Anyways, I'm happy regardless. Many thanks to him.Now that I think about it, I want to upgrade to the 2.8ghz model. Dang, I guess im too late to ask for the 2.8 upgrade and pay the difference. Or can I go to the apple store and ask to upgrade to the 2.8 by paying the difference? Also, can I do it with the student discount?
The price difference between the 2 is still 300 dollars...
Do you really need the 2.8? IF you get an SSD, you will have a computer thats way faster then 2.8.
Really? Even if I don't open the box and tell them I want the 2.8 with the student discount? (which should bring me down to $100 difference. Now that would be sweet).
You need to call Apple and let them know about these things. If it's still under warranty, then they might offer to at least repair your computer. It's always good to have Apple document complaints and then you'll have a better argument as to why they should repair or replace.
Thanks, is calling just as good as taking it in? If it did get to the stage where a replacement is wanted can this also be discussed over the phone?You need to call Apple and let them know about these things. If it's still under warranty, then they might offer to at least repair your computer. It's always good to have Apple document complaints and then you'll have a better argument as to why they should repair or replace.
Over the phone they will make you send it in. At the apple store they will look at it on the spot. Usually replacements cone on the second or third repair. I am getting my 2.4 replaced for a 2.66.
My computer was running hot, took it to the apple store, they scratched the lid, replaced the lid but it's not even. I am getting a replacement
My computer was running hot, took it to the apple store, they scratched the lid, replaced the lid but it's not even. I am getting a replacement
Does the second/third repair thing count for over the phone too? Or does it sort of have to be within the same store?
To be honest, I couldn't be without my Mac for long, I actually NEED it on a daily basis. However, I would like to get the dust sorted out, as well as a few other things.
How hot does yours get?
It all depends on who you get and what mood they are in too. I have had a hell of a time with a Time Capsule and even having it escalated to customer care is leaving me seriously wondering if I made a mistake switching. The guy was clearly not going to help from the beginning. I am also very nice when I call and go out of my way to let them know I understand they deal with a lot of headaches but this guy just wouldn't help. All I wanted was a working device in a reasonable time...nothing free or irrational.
Sorry to cut you guys off, but continuing my discussion about exchanging my 2.66 for the 2.8 macbook pro, can they do the exchange for me in the apple store by paying the difference? Even if the 2.66 is a replacement of a late 2008 defective unit? Regardless or not that the tier gave me an upgrade option, I couldn't get the upgrade over the phone because I don't have debit/credit card. What im planning to do is take imy new replacement to the store, unopened, and see if I can exchange and pay the difference for the 2.8. All I know is I don't want to pay more than $400. I'm not asking you guys as if you do work for apple, just looking for any of your opinions or experience.
Call the store you plan to go to or go there and talk to the manager. I would be sure to let him/her know you are not trying to sound ungrateful for the replacement you did get but were just wondering if it would be possible to pay to upgrade since you couldn't over the phone due to payment issues. If they were going to let you do it over the phone and you couldn't just because of the credit card thing I can't see why they wouldn't do it in the shop in principle...but as you know it's a luck of the draw thing. Some people get a free laptop because their Magic Mouse was scratched and some get hosed on the 10,000 dollar Mac Pro the bought (I know, I know...but you get my point)
You can try, and If one store says no... You can try a different store. Its all up to the manager and his/her mood.
Hey guys, I got more updates. Here is what happened. I called up apple's sales department, and two apple stores. Here is what happened.
Sales Department: : They told me that Applecare is not able to do the upgrade because it's just part of their rules of processing, etc... I didn't have a good idea of what she was talking about...
1st Apple store: I asked for the manager. The manager from a "management team" told me that they are not able to replace models that were bought either online, or from Applecare.
2nd Apple store: They gave me better news, for the most part. I asked for the manager, then he asked me if it was for an issue. I then said no, so the guy insisted in helping me out. The guy who picked up the phone said that It's possible, but they need to get the S/N to determine what they can and cannot do to either upgrade, or replace my unit, as technical as the guy spoke. So, they told me that as soon as I have the S/N to my new unit, to give them back a call.
What do you guys think? I'm not trying to sound ungrateful, but now that I got the money for it, I'll be golden to get the latest specs that I can afford for my forensic studies.
Sales Department: : They told me that Applecare is not able to do the upgrade because it's just part of their rules of processing, etc... I didn't have a good idea of what she was talking about...
1st Apple store: I asked for the manager. The manager from a "management team" told me that they are not able to replace models that were bought either online, or from Applecare.
2nd Apple store: They gave me better news, for the most part. I asked for the manager, then he asked me if it was for an issue. I then said no, so the guy insisted in helping me out. The guy who picked up the phone said that It's possible, but they need to get the S/N to determine what they can and cannot do to either upgrade, or replace my unit, as technical as the guy spoke. So, they told me that as soon as I have the S/N to my new unit, to give them back a call.
What do you guys think? I'm not trying to sound ungrateful, but now that I got the money for it, I'll be golden to get the latest specs that I can afford for my forensic studies.
I just got even better news! Fortunately I found someone who lent me a credit card. I called back to the Corporate Customer Care Administrator who I've been speaking with regarding my replacement, and I asked her if I can still upgrade to the 2.8 by paying the difference ($300), then she said yes (sweet!). She said she couldn't see why not. All I'm waiting for now is for fedex to pickup my defective unit to get my new 2.8. You got to love Apple's customer service.
That is so easy to say when they make something right for you isn't it? If you were in my shoes however and getting shafted by them you really, REALLY don't love them. When someone gets their way (and I am glad you did) they sing the companies praises...but don't forget not everyone gets taken care of like you did. Apple screws as many people over as it helps.
awesome! Congrats on the upgrade... enjoy ur new laptop...I waiting for my 2.66 to come in...