20% of Apple iPhone Customers Switched from Android, 7% of Samsung Buyers Switched from iOS

[2499723]

I wonder what demographic is going from iPhones to Samsung/Android?

I can only speak for myself and possibly a few friends, but we're late 20s in paid employment seeking greater features/screen size/customisability and a faster overall experience. I switched from an iPhone 4 to Nexus 4. Another of my friends went over to the HTC One from an iPhone 5 and my brother's girlfriend (30s-something professional) went from an iPhone 4S to a Galaxy 4. We're all generally happy with our moves. While I would never discount Apple, there are certainly things Android does better (more intuitively and smoother). That said, there's no replacement for iMovie, sadly. In any case, the number of people I know switching from Apple is greater than the other way around. Perhaps it's due to stagnant hardware and operating systems? Maybe this will change with iOS 7 and new iPhone models. There was a time I'd have considered a move back, but the price is unjustifiable for me. £280 with no costly contract is too sweet of a deal. A £16 monthly bill is so nice. =)

 

[AppleVsAndroid]

I just know one thing doctors, lawyers and business people are buying
I do not know what the rest of the herd is doing. They are poor, dumb. I am sure many are (not all)
Spamdroids says users have ego. I say they are dumb. People are either jealous of success or they are scared to go near it

 

[akm3]

Out of curiosity, why do you say that is as if your favorite sports team has just one something, or as if you've accomplished something personally?

For me it's because I own AAPL stock.

Mwa-hahaha!

 

[ValSalva]

I can only speak for myself and possibly a few friends, but we're late 20s in paid employment seeking greater features/screen size/customisability and a faster overall experience. I switched from an iPhone 4 to Nexus 4. Another of my friends went over to the HTC One from an iPhone 5 and my brother's girlfriend (30s-something professional) went from an iPhone 4S to a Galaxy 4. We're all generally happy with our moves. While I would never discount Apple, there are certainly things Android does better (more intuitively and smoother). That said, there's no replacement for iMovie, sadly. In any case, the number of people I know switching from Apple is greater than the other way around. Perhaps it's due to stagnant hardware and operating systems? Maybe this will change with iOS 7 and new iPhone models. There was a time I'd have considered a move back, but the price is unjustifiable for me. £280 with no costly contract is too sweet of a deal. A £16 monthly bill is so nice. =)

I am not familiar enough with Android to comment of its intuitiveness. But screen size is definitely a factor to be considered. I think Apple will release a bigger iPhone with decreased screen resolution to avoid 'fragmentation' at some point, probably in 2014. But in the meantime Apple will lose customers who want bigger phones.

 

[iMacBooked]

I am not familiar enough with Android to comment of its intuitiveness. But screen size is definitely a factor to be considered. I think Apple will release a bigger iPhone with decreased screen resolution to avoid 'fragmentation' at some point, probably in 2014. But in the meantime Apple will lose customers who want bigger phones.

Exactly. Definitely the screen size is what matters here.

 

[cdmoore74]

I wonder if people realize that Motorola and HTC folks may be jumping over to Samsung. Or what about Apple folks jumping over to the HTC One or Motorola X. At the end of the day it's Apple vs Android; not Apple vs Samsung. What will people say if LG takes over Samsung or if HTC makes a come back?
So many of you guys/girls are failing to see the big picture. It's also Samsung vs HTC vs Motorola vs LG vs Sony. Thats 5 major players trying to steal customers from each other and Apple.

 

[adildacoolset]

I'm actually surprised so many choose Samsung. If I were to pick an Android phone, it would be a Google Nexus 4 or Moto X. Those huge, plastic Samsung Galaxy S's where you're updated at Samsung's whim... Uggh.

Samsung: keep a plastic design, slap on a new processor, flood it with gimmicks, and try to convince the world with aggressive marketing that the specs and gimmicks are worth it.

Their success lies in their marketing. Of course, people will realize that it's not what the hype was about. This type of growth doesn't look like it can be sustained, unlike apple.

 

[Casiotone]

I'm not surprised. A good chunk of the Android phones sold over the last few years are cheap crippled phones that shouldn't even be called smartphones.

You know, the ones that Android apologists only acknowledge when talking about marketshare, but never when talking about the quality of the Android experience and ecosystem support.

These phones don't do anything to encourage their users to stay with Android, which more than probably did not invest themselves in the ecosystem (because their phones are crippled, use old versions of Android and are sold/given with very limited data plans).

If anything, those crippled Android featurephones are actually encouraging their users to choose an iPhone when they do decide to get a "real smartphone" and leaves them with a bad aftertaste about Android.

 

[Porco]

OK, my brain hurts now.

Percentages of sales of iPhones sold between July 2012 and June 2013 compared to sales of Android phones in the same period. um… sales figures are where though (in the report I guess?)?

And the percentage of a subset of Android sales (Samsung sales) compared to the total sales of iOS device sales… why?

I am confused.

So 20% of something and 7% of another thing that isn't directly comparable and … wait, what if, like someone I know, they switched to one, hated it, and switched back? Now my brain is frying.

I understood around 35% of this actual post myself, though a further 23.5% made sense to me at some point.

uhhh… Go Apple! … ? Maybe! I think...

 

[springsup]

These figures are useless. 7% of Samsung's customers may be many more people than 20% of Apple's customers.

 

[OneMike]

Honestly I think the galaxy s4 is better than the iPhone 5 as s3 was better than 4s. That's hardware though. I just can't use android as my phone os. I need ios.

 

[cdmoore74]

So I guess no one else noticed that they are comparing people switching to iOS from only Samsung. If they were to compare people switching from iOS to android (all brands, not just samsung) then the percentage would be much high in Android's favor...

But yes, from Samsung to Apple, it's true samsung doesn't have as many coming in. But from iOS to Android, that's a different story.

Exactly. It's like saying that more people are switching from a Ford Mustang (Samsung S4) to a mini cooper (Apple 5) not taking into account that the big three auto makers (Google) have over 100 models combined. And that some of those mini cooper customers are now buying Chevy Camero's (HTC One).
Apple has already lost. They need to invent a game changer; not iPhone 20, not iPad 16 and not some plastic iPhone.

 

[LaDirection]

I can't explain why I am happy when I hear good news about apple .. That being said ... I do believe that the underdogs are making very decent phones these days and them being underdogs makes them try this much harder

Go apple

That's not good news at all.

Android has 80% of the market, iOS 20%. 20% of Apple's 20% is 4% of the overall market.

7% of 80% is 5% of the overall market.

In other words, MORE people switch to Android than they do to iOS.

 

[Di4mondz]

Keep in mind that Samsung has extremely low-end phones with Android that meet the bare minimum to become an Android phone. Not everyone uses their flagship phones. Also, Samsung releases many phones in a year and not just their flagship Galaxies. Compared to Apple, they only have iPhones released yearly at a cost of about $700. See where I'm trying to get at?

 

[Rocketman]

Since Android is about 80% of the market, this means 5.6/100 switched to iOS and 4/100 switched to Android.

5.6/4=1.4. That's net positive for Apple.

Rocketman

 

[thefrustum]

Another day another iOS v/s rest survey

A new smartphone user is more likely to choose Samsung’s Android phone over Apple’s iPhone, but he/she is more likely to switch to Apple’s iPhone and is more likely to stay with the iPhone thereafter!

http://thefrustum.com/blog/2013/8/19/another-day-another-ios-vs-rest-survey

 

[donutbagel]

How come I'm never surveyed for these things? Oh yeah, because they only asked 500 people

 

[Klae17]

Well this is good news, but I do actually feel kinda disappointed since apple will make a low end phone. Apple is changing all his values and trading it for market share, just for selling a low end phone, even tho there is such thing now, it is call iphone 4, which it has a great quality... so right now Steve Jobs is really piss off looking at his company signing his own for sale sign...

Oh did you speak to Steve jobs lately? How ridiculous. He approved this phone in his FIVE YEAR PLAN.

Apple is doing it for money and profit. For example, I rather have 2 sales profiting 1.50 each for a total of $3 versus one sale for a total of $2 profit.

More people in the ecosystem means more iTunes and App Store sales and even more hardware sales. I'm glad you're not making the executive decisions.

 

[donutbagel]

Samsung: keep a plastic design, slap on a new processor, flood it with gimmicks, and try to convince the world with aggressive marketing that the specs and gimmicks are worth it.

Ugh, those Samsung SAFE ads hurt my eyes. Samsung For Enterprise because Samsung phones are "safe". Why? They never explain why. They just say that they're SAFE and safe and that iPhones get hacked.

----------

Oh did you speak to Steve jobs lately? How ridiculous. He approved this phone in his FIVE YEAR PLAN.

Am I the only one wondering what will happen to AAPL's share price exactly 5 years after Steve Jobs's death?

 

[AaronEdwards]

Without actual sales figures too, this is meaningless.

Comparing the percentages between two companies with different sales figures is like comparing apple and oranges.

To make a point:

100% of of the customers of Company A makes $300,000+/year.
10% of of the customers of Company B makes $300,000+/year.

....

Company A has 10 customers, so 10 of its customers make $300,000+/year.
Company B has 200 customers, so 20 of its customers make $300,000+/year.

 

[donutbagel]

Without actual sales figures too, this is meaningless.

Comparing the percentages between two companies with different sales figures is like comparing apple and oranges.

To make a point:

100% of of the customers of Company A makes $300,000+/year.
10% of of the customers of Company B makes $300,000+/year.

....

Company A has 10 customers, so 10 of its customers make $300,000+/year.
Company B has 200 customers, so 20 of its customers make $300,000+/year.

Well it means something, just not the data you appear to be looking for. It's probably bogus anyway, especially with only 500 surveyed.

 

[paulsdenton]

They've tried the rest, now try the best.

 

[cameronjpu]

Given Apples incredibly strong customer retention rate, the goal at Apple should be to increase the likelihood of getting the customer in the first place.

While I think that the iPhone 5C Is essentially aimed at China and India, you would wonder if it wouldn't be smarter to market it into the United States to try to get those first time smartphone buyers.

Right now, customers must buy a two-year-old model to get into the iPhone ecosystem. Meanwhile, android can offer them a cheap current model for free. The user is much more likely to stay within whatever ecosystem he starts in, so Apple needs to compete harder for the first time buyer.

 

[mogwat]

Android Vs iPhone

A pointless argument. They're phones. I have 4 Macbooks of different flavours in the house, 2 iPads (wife and Child), ATV and a time machine. I am on my 3rd Android phone because I hate the restrictions on iOS devices. I shouldn't have to jailbreak a device to make it do what I want! Contrary to what has been said on this thread every app I want is available for Android. If I ever need a Tablet then apps will be an issue and I will have to deal with iOS but until then it's Android all the way I'm afraid.

 

[Chatter]

I see it happen every day in my job. Honestly speaking, many customers are choosing Android simply due to the screen size. Many customers need the large size of the S3 or S4 due to their eyesight. Some choose it for productivity reasons.

It's sad seeing so many people leave iOS for such a trivial reason, and a reason that Apple could easily remedy.

Good to know that the Apple churn isn't as high as I thought though. 7% isn't terrible, but it is something Apple could fix by diversifying their product line with more options.

I have similar anecdotal evidence. A cpl ppl I know got the Note due to bad eyesight. Again, its anecdotal but I agree that this is something that Apple can easily fix.