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2010 MacBook Pros i5/i7 Having Freeze issues

I did experience a freeze on mine. It locked up for about 5-10 minutes, the fans kicked up and I couldn't turn the system off even when I held down the power button for a while.

15" Core i7
4GB Ram
500GB 7200rpm HDD
HR-Glossy screen.

I got the system on April 20th (Order first day they were available), shipped straight from China.

It has only happened once a couple of days ago. I did notice several hundred messages in the Console from around the time it happened that said:

IOHIDEventQueueEnqueue: Error enqueuing memory. (0xe00002e8)

I thought it might have something to do with a Belkin USB hub I just got so I disconnected it and I haven't seen the problem since *knock on wood*. Although it could have just been a coincidence.
 
None here

Ordered mine on the first day available and recieved my MBP with the first batch released, no freezes at all. Been flawless. I have also been doing tons of work on battery power and on plugged in power, no issues. Running the 17" i7, 8GB Ram and 512GB SSD. Machine is fast as heck.:apple:

Err0xx
 
MBHockey said:
Why? Because a small percentage of machines are experiencing problems?
Click to expand...

If it is software, and related to the new GPU switching on the 330GT 512mb on the fly why would that be so hard to believe?

Possible variables to be considered in the incidence are 330GT 256mb video cards which are being affected, if that would matter, which I don't imagine it would. Another variable could be hi-res vs regular res, another thing I don't believe to be that significant. A third variable is 17" users, and how that chassis may affect the cooling of the video card, should it be hardware related, most of the incidence I have read about are related to 15" MBP users.

I went weeks on with my machine working perfectly and then it happened out of the blue. We will wait and see, hopefully it doesn't affect you if you have the same system. I'm not convinced this is isolated to just arbitrary machines considering the number of posters describing the same exact issue.
 
I haven't had the issue yet. I just disabled the graphics switching. That should prevent the issue until Apple releases a fix I suppose? From the descriptions it does sound like it's the graphics card that is causing the problems.
 
"I haven't had the issue yet."

This IS the CORRECT sentence to use.
It doesn't matter if you like it or not MBHockey. It's all facts.
All of us were like you still: perfect machine. Until yesterday in my case. Everything works fine and suddenly, POP! It begins.

All the people it's having the EXACT same problem. With same description and slightly few variants. As I said, take it as you want, but probably you're gonna live the same thing. Just as it is.

I really hope you not! Cause as I said too, this will mean that it's an isolated thing... but having Apple sending those mails, and having Apple studying it on eginner department... you know the rest.

Good luck man!
 
I was having beach balls and freezing.
I replaced my Seagate drive with a Western Digital last night. I've been using it all day today. No freezes yet and not a single beach ball.
 
typerlover said:
For those of you with 15" i7 HR-AG and no problems, this will likely affect you at some point. This seems to be software and related to GPU switching on the fly. I imagine this will be resolved soon via software update and am willing to wait it out and not bother exchanging for a new machine as this has affected users with all types of hard drives, Hitachi, Seagate, and SSD's.

Seeing also that I was at the gray screen of death for over a day but could access my osx partition through bootcamp which was working perfectly fine also implies to me that there is some issue in OSX. Others have had the gray screen of death as well.
Click to expand...

I have that system and have had a couple of short freezes, maybe 5-10 seconds in length. I've had the computer for over a week.

I hope a firmware update comes out before too long. We should report to Apple support to make sure they are aware of how wide-spread the issue is.

See this topic on Apple:
http://discussions.apple.com/thread.jspa?threadID=2420192
 
Interesting. I hope Apple looks into this.

It's definitely more widespread than I first thought. I haven't had any issues yet though. We'll see.

Is anyone having this issue not using the stock HD their MBP shipped with?

I wonder if it's an issue with the stock HDs.
 
is this the same situation when itunes freeze as well?

for some reason, when i add songs, itunes freezes so i have to quit and restart quite often. but other softwares work fine. do youguys know what the problem is? I've installed all the latest updates.

other than that, i havent' had any other freezing issues yet.
 
No freezes here, with i5 and 7200rpm. Now that's only after three days of use, but pretty continuous.

Is it a momentary freeze, like really briefly when Firefox might be playing a video? :confused:
 
lightworker said:
Man, I'm so sorry, but it's not about some machines YES, some machines NOT.
It's about ALL the i7/i5 machines.
Soon or later, you're going to deal with it.

Take a deep look at OP forum references, and you're gonna see that this seems to be "bad times" for Apple.

Mine will fly to Cupertino, as soon as I can open an RMA. If they work tomorrow on Saturday, I'll do it tomorrow. If not, on monday.

Good luck.


PD: I was programming with xCod with my MBP. So I was struggling it a little bit.
Suddenly, the "magic freezing" happened.
On support forums, everyone have the same issue.
So let's start with the mid-2010 models again!
Click to expand...

I have been working with xcode, watching some videos surfing... and I have not had one freeze issue. so stop saying its all of them cause well you're wrong. also the word is sure.
 
Have had one freeze

It did happen to me once, and I thought that was odd because it is extremely rare on OS X. This happened while connected to an external display, so discrete graphics card on. i7 15" with 6 GB of RAM. iTunes kept playing but pretty much everything else (incl. Dock) was frozen. Not sure about the mouse cursor, but I think it was frozen as well. Had to restart after 5 min. or so.

At this point it is not a serious issues for me because it has not occurred again.
 
germinator said:
It did happen to me once, and I thought that was odd because it is extremely rare on OS X. This happened while connected to an external display, so discrete graphics card on. i7 15" with 6 GB of RAM. iTunes kept playing but pretty much everything else (incl. Dock) was frozen. Not sure about the mouse cursor, but I think it was frozen as well. Had to restart after 5 min. or so.

At this point it is not a serious issues for me because it has not occurred again.
Click to expand...

dude, when you connect an external display, you have switched to the discrete already.
 
Just experienced my first freeze. Very similar symptoms to what you guys have already stated. Everything is hard locked and then after a minute or two it comes back and everything you clicked on/tried doing during the freeze all happens very fast.

It happened on a Youtube video when switching from full screen back to windowed mode. This causes the GPU switch from nvidia to intel HD when you have automatic graphics switching enabled. I'm inclined to think that it is related to the GPU switching after all.

:eats crow:

:)
 
Hopefully it's just the firmware of the graphics switching technologies... otherwise Apple will be doing an awful lot of repairs.
 
No it's not the switching because I'm always connected to my external display.. It might be an issue with the 330M and or firmware but who knows?
 
Hey here are my findings, just posting them FYI ,

So my MBP i7 with a 500GB 7200 rpm disk.

The system has been freezing randomly for up to 20 - 35 seconds at a time, the same as many other people on here.

i have used superduper to clone my disk to a usb hd.

I have not had 1 single freeze so far running of the usb drive. I boot back to the internal drive and with in minutes i get a freeze.

Kinda points to the HD for me, i know there was a problem with this drive aug 09, may be same issue here, and only appears to be on 7200 drives ???!?

My hdd is

Model Number: ST9500420ASG
Revision : 0008APM2
serial : 5VJ5AN23

cheers rich
 
MBHockey said:
Haha, how can you so outrageously claim that EVERY i5/i7 machine is affected by this alleged problem? What is your evidence?

I haven't had a single hiccup on my machine, and neither have lots of other users.
Click to expand...

MBHockey said:
no freezes here with intel ssd.
Click to expand...

MBHockey said:
Why? Because a small percentage of machines are experiencing problems?
Click to expand...

MBHockey said:
Anyone having this issue have an SSD installed?
Click to expand...

MBHockey said:
Just experienced my first freeze. Very similar symptoms to what you guys have already stated. Everything is hard locked and then after a minute or two it comes back and everything you clicked on/tried doing during the freeze all happens very fast.

It happened on a Youtube video when switching from full screen back to windowed mode. This causes the GPU switch from nvidia to intel HD when you have automatic graphics switching enabled. I'm inclined to think that it is related to the GPU switching after all.

:eats crow:

:)
Click to expand...


What now MBHockey? I can still searching a little bit on some other threads, but let's stop here.

Take his one, as an example people.

Of course too, you can still "blind".
 
lightworker said:
What now MBHockey? I can still searching a little bit on some other threads, but let's stop here.

Take his one, as an example people.

Of course too, you can still "blind".
Click to expand...

Because I experienced a freeze means everyone will? Possibly, but not necessarily.

Maybe you should take a statistics class? Probably an English class too while you're at it ;)

And of course you leave out the post where I acknowledge it's more widespread than I initially thought even before I experienced this issue (post #34 on this page). Fox news would be proud of you!
 
I have had my 15" i5 macbook with the 320GB 5400rpm drive for 9 days. I have experienced frequent hangs, beach balls and random temporary slowness since day one. Music playback in iTunes pauses and video file playback pauses. Applications have been slow to open.

I took my MBP to the Genius Bar yesterday. They could not find any hardware or software issues via their tests. No beach balls while I was there but they noticed how unresponsive the machine was and how long it took for things to open. They repartitioned and reinstalled OS X. Since I have a CTO, they could not replace it in store otherwise they would have sent me home with a brand new machine. They told me to try the new install for a day or two and if the issues continue to call Apple Care and give them my reference number and they would send me a new machine.

So far it is running better but I am not convinced yet. It ran fine all day yesterday but had a couple of beach balls later in the evening. It was definitely running hotter after the reinstall but is now back to cooler temps. Applications generally open much faster but a couple times it stalled opening something even though the machine was not under load at all. While typing this my iTunes stalled for about 10 seconds.

Anyone experiencing these issues should definitely take their machine to an Apple store or call in to Apple Care. I believe that the more of us that do, the faster Apple will figure out what is happening. We all paid a lot of money for our Macbook Pros so these issues are unacceptable. With that said, I am totally happy with my first Genius Bar experience. They were determined to make it right one way or another and assured me Apple Care would send me a new machine if the problem continued.
 
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