2012 Macbook Air Crashes - Chrome?

Discussion in 'MacBook Air' started by jwtadmin, Jun 20, 2012.

  1. jwtadmin macrumors newbie

    Jan 26, 2008
    My brand new MacBook Air 2012 (2012 11 inch air - 2.0ghz i7 - 8GB Ram - 256GB SSD) has crashed with the gray screen of death 3 times now.

    I have seen other reports on this on other sites.

    Who else has seen this?

    Interval Since Last Panic Report: 1104 sec
    Panics Since Last Report: 1
    Anonymous UUID: 5A1770BA-309F-49DC-8373-BF2474453409

    Wed Jun 13 14:22:31 2012
    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f818789c1, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000084, CR3: 0x000000003ff71023, CR4: 0x00000000001606e0
    RAX: 0xffffff7f81878a94, RBX: 0x0000000000000077, RCX: 0x000000000000007c, RDX: 0x00000000000e9864
    RSP: 0xffffff80eed7b9b0, RBP: 0xffffff80eed7b9c0, RSI: 0xffffff8017c4d200, RDI: 0xffffff8012899000
    R8: 0xffffff80e195cd58, R9: 0x0000000000000000, R10: 0xffffff7f81879e7c, R11: 0xffffff80121455e8
    R12: 0xffffff8015646688, R13: 0xffffff8012899000, R14: 0xffffff80d0bd7000, R15: 0xffffff8012899000
    RFL: 0x0000000000010282, RIP: 0xffffff7f818789c1, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0x0000000000000084, Error code: 0x0000000000000002, Faulting CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80eed7b660 : 0xffffff8000220792
    0xffffff80eed7b6e0 : 0xffffff80002c4794
    0xffffff80eed7b890 : 0xffffff80002da55d
    0xffffff80eed7b8b0 : 0xffffff7f818789c1
    0xffffff80eed7b9c0 : 0xffffff7f8187cf8d
    0xffffff80eed7bb00 : 0xffffff7f81879ee4
    0xffffff80eed7bb60 : 0xffffff800065556e
    0xffffff80eed7bb80 : 0xffffff8000655e4a
    0xffffff80eed7bbe0 : 0xffffff80006565eb
    0xffffff80eed7bd20 : 0xffffff80002a3f08
    0xffffff80eed7be20 : 0xffffff8000223096
    0xffffff80eed7be50 : 0xffffff80002148a9
    0xffffff80eed7beb0 : 0xffffff800021bbd8
    0xffffff80eed7bf10 : 0xffffff80002af140
    0xffffff80eed7bfb0 : 0xffffff80002dab5e
    Kernel Extensions in backtrace:
    dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff7f80829000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[A004D087-8FB7-3630-AD65-18DC2A9B2EEA]@0xffffff7f81692000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2E0BAC50-C4B6-3353-BADA-0168305F3D06]@0xffffff7f81371000

    BSD process name corresponding to current thread: Google Chrome He

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 11.4.2: Sun May 13 17:40:40 PDT 2012; root:xnu-1699.30.4~1/RELEASE_X86_64
    Kernel UUID: C3C26522-6744-3F65-9336-D9CBCD214849
    System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)

    System uptime in nanoseconds: 3146427242800
    last loaded kext at 1951044950486: com.apple.filesystems.afpfs 9.8.1 (addr 0xffffff7f80859000, size 356352)
    last unloaded kext at 307216355127: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f80794000, size 49152)
    loaded kexts:
    com.apple.filesystems.afpfs 9.8.1
    com.apple.nke.asp_tcp 6.0.1
    com.apple.filesystems.smbfs 1.7.2
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.59
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
    com.apple.driver.AGPM 100.12.69
    com.apple.driver.ApplePlatformEnabler 2.0.5d3
    com.apple.driver.X86PlatformShim 5.0.0d8
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleIntelHD4000Graphics 7.2.6
    com.apple.driver.AppleMikeyDriver 2.2.3f13
    com.apple.driver.AppleHDA 2.2.3f13
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.ApplePolicyControl 3.1.32
    com.apple.driver.AirPort.Brcm4331 560.7.21
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.driver.AppleIntelFramebufferCapri 7.2.6
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.0.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.driver.AppleUSBHub 5.0.7
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleAHCIPort 2.3.0
    com.apple.driver.AppleUSBEHCI 5.0.7
    com.apple.driver.AppleUSBXHCI 1.0.7
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.driver.DspFuncLib 2.2.3f13
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleHDAController 2.2.3f13
    com.apple.iokit.IOHDAFamily 2.2.3f13
    com.apple.driver.AppleGraphicsControl 3.1.32
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.driver.X86PlatformPlugin 5.1.1d6
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
    com.apple.iokit.IOBluetoothFamily 4.0.7f2
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.0.7
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 5.0.7
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.5
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    System Profile:
    Model: MacBookAir5,1, BootROM MBA51.00EF.B00, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f14
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4
  2. dcorban macrumors 6502a


    Oct 29, 2007
    I have seen at least two other reports of kernel panics on the 11" when running Google Chrome. Maybe it's their Flash Player plugin?
  3. mattopotamus macrumors G5


    Jun 12, 2012
    i haven't even tried running chrome on mine yet, but will when i get home today. Why not just use safari? I love using it on a mac....at work i use chrome, but on the mac safari is just so good.
  4. palpatine macrumors 68040

    May 3, 2011
    Using Chrome. No problem. But, I do have the Flash turned off with FlashBlock.
  5. dcorban macrumors 6502a


    Oct 29, 2007
    Chrome can be useful as an Adobe Flash player, when you don't want to pollute your system with the general plugin. A few years ago, this is how I used it. I simply disabled as many features as possible in Chrome and only used it to play Flash-exclusive content.

    Now, I don't even bother.
  6. steve dave macrumors 6502a

    Mar 29, 2010
    Bingo! This is the main reason I use Chrome. I don't want the separate flash plugin on my system at all. This flaw has essentially given me a laptop on which I just can't use flash. I might as well go back to my old macbook air.
  7. RocksterX macrumors newbie

    Mar 13, 2012
    I'm having occasionally crashes and lock ups since getting my MBA last week. My last one never did it. I think the new graphics driver needs some work.
  8. Jobsian macrumors 6502a


    Jul 30, 2009
    Just to add to the no problems list, exactly the same for me here.
  9. prog99 macrumors newbie

    May 13, 2009
    Occurred twice yesterday on a 13" 2012 pro.

    I was using a chrome profile from a time machine backup so created a new one in case there was anything dodgy in it. Not had time to see if that fixed it.

    Theres a lengthy thread on the apple site about it.

    My suspicion is a chrome/gfx driver clash somewhere.
  10. ILoveDell macrumors newbie

    Feb 14, 2012
    My first Mac, the 2012 11" I'm on holiday at the moment so have not used the machine for that many hours yet.

    But Chrome crashed the system and required a restart.

    For the the "Worlds Most Advanced" operating system I was amazed a web browser could completely crash the machine, seems like terrible coding on Apple's part.

    Apple should not allow any application to bring down the whole operating system regardless of how badly coded an app might be.

    Not had a complete lockup with Windows for years!

    Still the Macbook Air's trackpad is delightful, and the machine is extremely fast, so overall happy.
  11. Puevlo macrumors 6502a

    Oct 21, 2011
    Apple aren't responsible if some no-name abandonware software crashes the system. Stick to reputable software companies.
  12. Saberon macrumors 6502a

    Sep 16, 2008
  13. Jobsian macrumors 6502a


    Jul 30, 2009
    Also to add, I'm having no problems and this is with consistent hammering of Flash on Chrome, eg almost always having simultaneous youtube tabs open and fully loaded (using the excellent Youtube Options extension).
  14. soulreaver99 macrumors 68020


    Aug 15, 2010
    Southern California
  15. vingem macrumors newbie

    Jun 21, 2012
    2012 MBA 13" , have had it for only 2 days now and i have chrome & silverlight (to watch netflix) installed, no crashes so far.
  16. rookpsu macrumors member

    Jul 10, 2008

    Mine crashed three times on Tuesday. Locked up. NOTHING was responsive. Had to kill the power to restart. I was working in Chrome all three times when it occurred and the error report fingered Chrome as the culprit.

    Yesterday, I worked in Firefox all day while utilizing the same apps I was simultaneously working in before (Parallels, Spotify, Photoshop) and sure enough: no crashes.
  17. kodeman53 macrumors 65816

    May 4, 2012
    Wow, a Google product causes a problem for an Apple product. Go figger. :D
  18. GREEN4U macrumors 6502a

    Mar 24, 2010
    why dont you just stop using Chrome? Isn't Safari is better anyway.
  19. mixman macrumors member

    Aug 3, 2011
    So far no crashes. I have Flash disabled (in "about:plugins").
  20. steve dave macrumors 6502a

    Mar 29, 2010
    Have you read the thread? A huge benefit of chrome is that flash is built in. That way people like me dont have to install flash into OS X at all and can keep it regulated to just chrome without it contaminating my whole system.
  21. mobilebuddha macrumors regular

    Jan 31, 2008
    wait, what?

    so if Microsoft Windows 95 crashes due to buggy software, you don't blame it on its (windows 95's) incompetencies to properly sandbox/protect the OS from such things?

  22. Beau10 macrumors 6502a

    Apr 6, 2008
    Downtown San Diego
    I got my machine on Monday, and have had this issue oddly enough once each day of ownership. Don't recall seeing it before (or if it happened, didn't check my logs to verify it was chrome) over the last couple years of using Chrome on OSX. That said, my prior machine had Flash installed separately, now I'm using Chromes Flash.

    It's nice to hear Canary fixes this, which means whatever is causing this will be addressed in the regular build soon enough, but going to Canary may cause an assortment of other problems as it's cutting edge nightly builds. Unfortunately as a professional web dev I need to know I'm working with a stable - crashing machine aside - build.
  23. jw512 macrumors newbie

    Jun 21, 2012
    Same thing is happening to me on my 13 MBA when using Chrome. I originally purchased an 11 inch before returning it for the 13 and that also froze on me a few times while using Chrome.

    Just got off the phone with Apple and they said there were no known issues and that I should basically use Safari and see if that helps...
  24. prog99 macrumors newbie

    May 13, 2009
    Fingers crossed but since resetting my profile its been fine. Wondering if it carried over some nvidia workaround from my old macbook.
  25. maflynn Moderator


    Staff Member

    May 3, 2009
    I've seen a number of posts where people complain about crashing with their new laptops, and in all the posts, chrome is the common denominator. I'd remove it and see if stability returns.

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