They probably already replaced the battery to investigate the problem, you could try to find out what they replaced. Or youre Macbook Pro has a different battery, the recall could be extended to more devices over time.
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2015 15" MacBook Pro Recall Applies to About 432,000 Units, Apple Received 26 Reports of Batteries Overheating
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Purchased randomly over a few year period, as new employees were hired. While it's not pure random sampling, It's not a half-bad model either, all things considered. Generally speaking, the people with the older computers are part of the recall.
Mine set off on its journey to the service center in Houston yesterday. Sure hope the horror stories about that place are overblown. I would be pretty sad if anything bad happened to it.
Strange, I have a computer that seems like it meets the listed requirements, however, when I input the serial number it says not affected/covered. Must be only certain serial number ranges.
question to everyone here, for those of us with minor symptoms, eventually if one does indeed have a defective battery, the physical effects to the Macbook case and trackpad will become obvious as it gets worse, correct?
The practice that I've always employed with my Macbooks over the years has been to use the sleep function and remove the plug whenever I was done using it, I guess I need to fully shut it down until I am certain I don't have any battery issues in case of the low chance of a fire breaking out.
Again with my mid-2015 Macbook Pro, the lid sometimes does not fully close, very slight amount, equal gap on both sides, no trackpad problems, and I do use a Moshi Ivisor cover which possibly could be throwing it off. And zero physical/visual effects of a swollen case or messed up looking trackpad.
Thanks for your help.
The entire machines would still be recalled unless they were truly user-removable which is pretty much impossible with the current form-factor.
This seems so, yes.
I've loved all of my Apple products but always more for software than hardware reasons.
I don't feel truly user-removable batteries are such a bad objective, and I'm not always convinced that the tradeoff they pick is the one which is friendliest towards people who actually want to use the products. Thin and light is nice for people who are carrying them.
A thin light machine you can pop into your backpack and hop on your bike for a ride through the mountains is a nice marketing image, but be honest, that thing hasn't left your desk or nightstand since last season, and you won't be riding through mountains with it, you'll be answering e-mails and reading articles over coffee. It'll spend more time running plugged into the charger than it ever does adventuring.
Things are improving in the age of USB C but I say these tradeoffs have hurt all users to some degree in the past 20 years.
Had the same message, my MBP is at Apple Service Center for battery replacement. May be is lawyerspeak for is. The internal return messages from the serial numbers is either eligible, or a list of other return codes: https://www.jamf.com/jamf-nation/di...ecall-for-15-mid-2015-mbp#responseChild186454
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I just did an Apple Chat, and the rep confirmed that the battery would be replaced as a precaution even if the battery was not bulging.
Don’t call Apple Support, take it to a store. Cause if you ask about whether there’s a repair program for your model computer the idiot on the phone will look at the list of programs and say no.
I took in 3 computers earlier this year for swollen batteries that were about 2 years old with no apple care and it was covered.
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Often that kind of thing pops up if you’ve had any kind of service. Cause usually it’s only the original part that is covered. So if you had the battery replaced already for any reason, it might not be eligible
I got my mid 2015 MBP back from the Apple Store yesterday. They shipped it off to CSAT in Texas for the repair. Also, note the battery manufacture date. The first of THIS month! I also attached the part of the receipt with the part number. Some people said they only got a battery replacement, not a full top case replacement. My top case was indeed replaced, as the keyboard has no wear (it did before) and they noted the topcase part # on the receipt as well.
Attachments
I received mine back this last Saturday, having mailed it out Monday. Just got around to looking at it, not pleased with the results.
My laptop came back with one non-functional USB port (right side), a dent over the left USB port in the topcase, and scratches on both sides that hadn't been there when I shipped it out - I aways keep it in a case that covers all but the I/O ports and rear corners. The scratched up sections are always covered and were spotless when I shipped it. They didn't replace my topcase either - just the battery.
From the receipt:
Item Number 605-05452 - Battery, Lithium Ion - Replacement Program.
I never took it in to an Apple Store, instead I called the 800 number and Apple sent me a prepaid shipping box addressed to their repair facility. Pretty disappointed. Will be calling soon to see what they recommend.
Edit: USB damage, dent, and Repair facility was CSAT Solutions, LP in Houston, TX.
My laptop came back with one non-functional USB port (right side), a dent over the left USB port in the topcase, and scratches on both sides that hadn't been there when I shipped it out - I aways keep it in a case that covers all but the I/O ports and rear corners. The scratched up sections are always covered and were spotless when I shipped it. They didn't replace my topcase either - just the battery.
From the receipt:
Item Number 605-05452 - Battery, Lithium Ion - Replacement Program.
I never took it in to an Apple Store, instead I called the 800 number and Apple sent me a prepaid shipping box addressed to their repair facility. Pretty disappointed. Will be calling soon to see what they recommend.
Edit: USB damage, dent, and Repair facility was CSAT Solutions, LP in Houston, TX.
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Did it go to Houston (CSAT)? Mine has some scuffs behind the fan vents on the aluminum...and there was a couple spots of dirt/grime that weren’t there before, but other than that, it is as good or better (keyboard is new) than before.
[doublepost=1562020379][/doublepost]Apple really needs to use better service centers. CSAT is a mixed bag...and the Reddit post about the working conditions explain why. Dirty conditions, low pay...if they aren’t getting paid much and are in a constant rush to finish machines and ship back out, how can we expect quality? I’d expect stuff like this from HP and Dell...but paying top dollar for Apple products means they should get white-glove treatment from well payed and skilled technicians
Was in fact CSAT.
Are you referring to the reddit post from five months ago by /u/themobfoundmeguilty? If there's another post you mean, I'd love to see it.
Yea, that’s the one I’m referring to. I wasn’t pretty nervous while my MacBook was out there. I was afraid it would come back screwed up somehow
Left a voicemail. When I called to setup service the Applecare Rep I initially spoke to was having all sorts of issues putting in the service order and eventually forwarded me to her supervisor, who left me his personal extension. He was really helpful. Here's hoping he has a fair solution - I can live with scratches, I always have the laptop in a case anyway. On a laptop with only two USB ports, though, living with just one is difficult. I dual-boot Manjaro and often use live-boot USB environments - if I'm live-booted into something, this leaves me with zero working leftover USB slots.
One of the ports doesn’t work either? I’d make them replace the topcase (and lid if that got scuffed too) and replace/reconnect the io board that contains that USB port
Yes, that's my biggest complaint. Right USB port is completely non-functional now, there's a dent in the topcase above the left USB port (which still functions), and the scratches on both sides. The broken USB port is my main sticking point. I shouldn't have to deal with aesthetic issues, but I can live with that.
Apple has been great to me historically, this is by far the crumbiest experience I've had.
Make them make this right. Unacceptable on this expensive of a machine. And for a battery recall. It’s not like it came in damaged and needed to be repaired. A perfect machine came in, a scratched up machine with a broken port calendar out of there. Unacceptable. The more of a fuss people raise about the repair quality, the more likely Apple is to do something about it
Ugh...this is pretty disturbing. Mine should arrive back to me tomorrow after this service. I was extremely hesitant to send it off (it's never needed any service until this), and now I'm really hoping I don't see anything like you've experienced. Or worse yet some subtle thing that doesn't manifest itself immediately but was caused by them manhandling it.
Edit: I got mine back today and everything is fine. I hope they're able to get you sorted out.
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