2016 Touch Bar...DEAD SSD!!!

Discussion in 'MacBook Pro' started by CaptRB, Feb 21, 2017.

  1. CaptRB macrumors 6502a

    CaptRB

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    #1
    My friend's 13" touch bar suffered a spill accident. I can't blame apple when fluid hits a machine, but what's interesting is that he tried to recover some stuff and took it to Apple. According to him, the spill was minor.

    Apple could NOT retrieve anything off of the SSD and could do nothing after it failed to mount using their own device designed to rescue and transfer data.
    Data recovery companies said they couldn't do it either.
    One data recovery company said they believed they could do it, but wanted 1000.00 for the job.
    Cost to repair (I assume full MB replacement) is 750.00.

    Now I don't have a problem with this because everyone should back up drives and it's so easy to protect yourself. But know that, if you don't, data recovery may NOT BE POSSIBLE. Naturally this can happen with older machines too. My friends rMBP was the same deal and it had a regular drive in it. Still, I believe that, in the event of a catastrophe, these new machines may be tougher to save.

    BACK UP YOUR STUFF!


    Cheers,


    R.
     
  2. RichardC300 macrumors 65816

    RichardC300

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    #2
    And if you stream all your media and don't have many files, sync your files with dropbox (or another cloud service). Perfect solution for the lazy minimalist. Plus, you can access them on your other devices.
     
  3. Sanpete macrumors 68020

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    #3
    Should be the same as with earlier models: if the damage is to the SSD, you won't be able to get your data back. If the SSD is unaffected, you should be able to. So I suspect the spill affected the SSD.
     
  4. BarracksSi Suspended

    BarracksSi

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    #4
    Change the title of the thread to "Back up your stuff like my friend didn't!" and it'll be on-topic.

    The way the title reads now, it sounds like the SSD just magically up and died on its own, which you know isn't true.
     
  5. AppleFanatic10 macrumors 68030

    AppleFanatic10

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    #5
    I believe in backing data up also. Yesterday, I went and bought a 1TB G-Drive mobile usb-c hard drive for my 2016 MBP just in case something happens and I need things to recover. I'm backing up the laptop now as we speak.
     
  6. jerryk, Feb 21, 2017
    Last edited: Feb 21, 2017

    jerryk macrumors 68030

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    #6
    Another reason to backup often. And into 2 places. Backing up to a removable drive you carry will does no good when your backpack contain the computer and backup drive gets stolen.
     
  7. RockstarSR macrumors member

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    #7
    Change the thread's (click bait) title ASAP.
     
  8. tubeexperience, Feb 21, 2017
    Last edited: Feb 21, 2017

    tubeexperience macrumors 68030

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    #8
    That's what happens when Apple becomes greedy and soldered the SSD to the logic board so that the former couldn't be upgraded.

    Apple soldered the SSD to the logic board to prevent people from upgrading.

    Most likely, the logic board, not the SSD failed.

    The SSD is probably fine.

    The logic board failed, but Apple soldered the SSD to the logic board.
     
  9. Sanpete macrumors 68020

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    #9
    Do you know this by ESP, Russian hacking, or some other means?

    The SSD has a connector for data recovery.
     
  10. tubeexperience macrumors 68030

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    #10
    Deductive reasoning.
     
  11. Sanpete macrumors 68020

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    #11
    Show your reasoning, then. I suspect some of your premises are less than certain. The fact is that Apple hasn't said, and there are various explanations possible.
     
  12. Queen6 macrumors 603

    Queen6

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    #12
    Apple has always wanted to keep the user "out of the box" incorporating the SSD into the Logic Board is just another step. Highly likely also helps Apple reduce on the assembly cost & improve margin etc. There are some benefits such a fewer points of failure, however the downside is data recovery in the event of Logic Board failure, as this case illustrates recovery is not guaranteed.

    The bigger question is do you trust others with your data the event of a recovery scenario personally I certainly would want to see the small print and exactly details, prior to proceeding. I would also like to think that Apple has the means to image the encrypted SSD to a new system without any requirement for decryption. Reality moot, as my data is backed up across several differing mechanisms I would be more concerned with how Apple deals with the failed Logic Boards.

    If your not backing up start, there's wealth of experience on MR with many more than willing to help, if you not running regular backups more the fool, unexpected things happen, with a high level of variance...


    Q-6
     
  13. Sanpete, Feb 21, 2017
    Last edited: Feb 21, 2017

    Sanpete macrumors 68020

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    #13
    This case doesn't illustrate that, though, nor is there any other reason yet to believe that the soldered SSD is any more difficult for Apple to recover data from than any other internal SSD.
     
  14. iamMacPerson macrumors 68030

    iamMacPerson

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    #14
    I always backup to a network drive. Incremental changes I let backup automatically. Big projects get saved to an external for long term storage or via 'forced' Time Machine backup. It really isn't that hard to do. Tell your friend to get an external hard drive for the next incident.
    --- Post Merged, Feb 21, 2017 ---
    I concur. I think connecting to the current SSD operates just like the old ones, only via a soldered connection to the board vs a PCIe connection. It's just a new connection. I don't like the idea of the SSD soldered to the board either, but I think even if this was a 2015 model it still would not have been recoverable.
     
  15. ZapNZs, Feb 21, 2017
    Last edited: Feb 21, 2017

    ZapNZs macrumors 68000

    ZapNZs

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    #15
    Between eliminating the option for most at-home software-based recovery efforts and likely requiring special (possibly even proprietary) tools just to access the hardware, the likely cost could be even more unacceptable over the already high price of recovery (and many times the cost of implementing a solid cloud-based or physical backup solution.) I agree that if someone isn't already utilizing OS X's many generous built-in backup solutions, then that's not being vigilant with safeguarding data.

    I'm about to get a 2016, and my concern is more so the higher cost of replacement of the logic board outside of warranty. The 1TB size is a $600 upgrade over the 256GB. Obviously, the SSD now would have to be replaced if the logic board was replaced. I sent Apple an message asking if prices were available for out-of-pocket logic board replacement costs by hard drive size, and how the subsidized pricing would work in regards to the SSD in the event of a logic board failure. If they heavily subsidize the pricing with the return of a working SSD they can then refurbish/resell, that would make me very happy. If not, I can still live with it, but I'd like to know the implications of this change before buying.

    I imagine Apple has the tools to transfer a FileVault drive without having to decrypt it, but how accessible such services are could be another story, as could pricing if not within warranty. Now I wish I asked about this too.
     
  16. jerryk macrumors 68030

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    #16
    I think Apple soldered the SSD on to make the overall package smaller, no M.2 mount with height and space requirements and smaller components, and better connectivity with soldered versus spring clip. And they probably needed the reduce size to fit in the new case.
     
  17. Queen6 macrumors 603

    Queen6

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    #17
    As stated the SSD being a component of the Logic Board adds another layer of complexity, undoubtedly once out of warrantee, Apple will levy a charge for recovery. The pricing of replacement Logic Boards is simply going to escalate in accordance with the storage capacity. Apple will likely offer a fixed tier price, however significantly more than previous. I rather think the SSD being on the board serves Apple more than the customer at present, equally that's how Apple is falling these days.

    Personally I use third party solutions to backup OS X and Microsoft's own for Windows 10, as I prefer to create systematic system images, versus incremental file backup.

    Q-6
     
  18. FrancoisC macrumors 6502

    FrancoisC

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  19. fokmik macrumors 68000

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    #19
    I think the big next thing that apple can do for macbooks, is to make them dust and water resistant
     
  20. CaptRB thread starter macrumors 6502a

    CaptRB

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    #20

    So far as he was told, the SSD was NOT damaged, but the logic board was. Apple' data recovery system relies on the logic board to recover the SSD.

    He has decided to have a data recovery specialist have a look and I will report the results.

    Apple is at ZERO fault here.


    R.
     
  21. Queen6 macrumors 603

    Queen6

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    #21
    Hilarious...

    Q-6
     
  22. Sanpete, Feb 21, 2017
    Last edited: Feb 21, 2017

    Sanpete macrumors 68020

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    #22
    The OP says the cost quoted is $750. Is that higher than for earlier logic boards? Edit: hard to tell, I guess, as the keyboard and other things may also be involved.

    What you friend says is contrary to reports based on information from Apple.
     
  23. BarracksSi Suspended

    BarracksSi

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    #23
    Change the thread title (or ask a mod to do it).
     
  24. tubeexperience, Feb 21, 2017
    Last edited: Feb 21, 2017

    tubeexperience macrumors 68030

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    #24
    The logic board doesn't need to work, but at minimum it must be able to enter target disk mode.

    If it can't, you are SOL.

    He heard correctly.

    I have had to deal with quite a spills in the past.

    Sometimes the logic board needs to be cleaned, but works afterward.

    Other times, the logic board has to be sent out for repair.

    Obviously, this is aside from replacing the keyboard.

    I have never had a case that the SSD failed after a spill.

    If they refused the repair, I offered data recovery using a drive enclosure.
     
  25. Sanpete macrumors 68020

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    #25
    Have you had a case where the SSD is soldered to the logic board, and so exposed more directly to whatever might damage the board?

    Apple has reportedly claimed data can be recovered from the SSD if the logic board fails but the SSD doesn't. The link given above leads to this explanation:

    https://9to5mac.com/2016/11/24/apple-special-cdm-tool-macbook-pro-ssd-recover-repairs/
     

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